My wife and I wanted to open current accounts and a savings account at the Douglas office. Arranging the appointment was easy, and it was so refreshing in 2026 to be able to sit opposite a real pers... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having someone taking their time to take you through the steps required to carry out your request. Also, going back over all the details to confirm that you are happy and that all is correct. The f... See more
Company replied
My experience has been long winded and time consuming to get details for online banking. I have rang several times and several differing days from Australia and progress has been unrealistically slow... See more
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I looked into my Gold account online and the interest rate was zero so I wanted more information about options to generate interest. I phoned and spoke to Anu who was very helpful and informative and... See more
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Company details
Written by the company
Santander International offers banking and savings accounts to Channel Island and Isle of Man residents, UK expats and UK residents who have international banking needs and Corporate Banking solutions for Channel Island and Isle of Man domiciled companies. We also offer mortgages to Isle of Man and Jersey residents. In addition, we offer banking and savings accounts for corporate and trust structures, including Self-Invested Personal Pensions and other types of pension structures and Private Investment Companies.
Contact info
13 - 15 Charing Cross, JE2 3RP, St Helier, Jersey
- 08000 84 28 88
- info@santanderinternational.co.uk
- www.santanderinternational.co.uk
4.9
Excellent
808 reviews
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Good scam prevention that is worth the time
As a retired regulator and an Ombudsman that has to deal with people who have suffered from scams, I was thrilled with the careful checks made before my payment was sent by telephone banking. Those extra few seconds of care can prevent disaster. Well done.
13 March 2026
Reply from Santander International
We really appreciate your feedback, especially given your background in regulation and complaint handling. We’re delighted that our scam‑prevention checks gave you confidence and ensured your payment was sent safely. Those extra moments of care truly matter.
Thanks again for taking the time to share your experience.
Warm regards
Santander International
Great customer service over the phone.
I had the pleasure of a very helpful experience with Anumeha Kumar. She was very pleasant, understanding and patient with my request. She was knowledgeable and quick to assist on resolving my issue and emailing through supporting documents.
13 March 2026
Reply from Santander International
Thank you so much for your wonderful review.
We’re delighted to hear that Anumeha provided such helpful, patient and efficient support.
We’ll make sure your kind feedback is passed on to her.
Warm regards
Santander International
Opening Accounts
Linnea was very friendly, helpful and informative. The whole process of opening my accounts was seamless. The environment was also very welcoming. Thankyou Santander.
6 February 2026
Reply from Santander International
Thank you so much for your wonderful review.
We’re delighted to hear that Linnea made the process of opening your accounts so friendly and seamless. It’s great to know you felt welcomed throughout your visit. We’ll be sure to share your kind feedback with her.
Warm regards
Santander International
Happy Ex customer 😁
We sadly had to close our accounts with Santander ( August 2025) after many years with them due to restrictions on accounts for overseas customers.
I had some outstanding statements I required to complete financial tax year.
I contacted Santander International and Anu was extremely helpful with my request and I received all statements required within 5 minutes (by email).
I was (and always have been) very impressed by all the security steps taken before any dialogue and the courtesy given to an ex customer.
Thank you and keep up the good work Santander!
11 March 2026
Reply from Santander International
Thank you for your lovely review.
We’re delighted Anu was able to help you so quickly with your statements, and we appreciate your kind words about our security checks and service.
Thank you for your many years with us, and we wish you all the very best for the future.
Warm regards
Santander International
Informative team and quick process
From my initial visit to Santander, I was made to understand the kind of transaction that I was about to enter into. All terms clearly explained and information provided of what is expected of me prior to receiving any approvals. At the time of the application, key questions were asked ensuring I understood the process. The applicant process was quick and transparent as to what the next steps were. Can’t fault Santander on anything. Marina was super helpful!
9 March 2026
Reply from Santander International
Thank you so much for sharing your experience with us. We’re delighted to hear that you felt fully informed and supported throughout your mortgage journey and that the process was clear, transparent, and efficient from start to finish.
It’s wonderful to know that Marina made such a positive impression, we’ll be sure to pass on your kind words to her.
Warm regards
Santander International
Anu Kumar was very kind and patient…
Anu Kumar was very kind and patient with me . I was doing a transaction for the first time and she was very thorough and helpful .
5 March 2026
Reply from Santander International
Thank you for your 5‑star review.
We’re so pleased Anu was kind, patient and helpful with your transaction. We’ll be sure to share your feedback with her.
Warm regards
Santander International
A company in denial of its faults
Complaint reference: 20374
I made a complaint on three grounds to this company associated with my attempt to close a US dollar account.
They were related to long wait times on the phone, a defective App and locking my account for spurious reasons.
They replied with an email that rejected my complaint and read like a company that was in complete denial of its failings.
Just as an example, their Android App is rated 1.3 on the App store. I had multiple problems using it. How can any professional company be using an App that is rated 1.3 by it's own customers? This is ludicrous and shameful.
Santander have grossly under-performed for me. Avoid if you want timely, serious support.
2 March 2026
Unprompted review
Reply from Santander International
Thank you for taking the time to share your feedback.
We have responded to you directly about the concerns that you have raised. We would just like to reiterate that we are in the process of developing a new mobile banking app which we believe will enhance the digital experience.
If there’s anything further you’d like to discuss, please feel free to get in touch.
Santander International
I might have to close my first bank account…
I received a text to confirm by responding if a transaction was one I had made - at this time it was not - I thought I had responded however I did not do that properly.
I get a call in the early evening to confirm if the transaction was mine. The security fraud advisor stated I need to provide more details so they can let other banks who hold my data know on my behalf. Low and behold I get a call ten minutes later to ask if I had made activity with a different bank account I own.
I am obviously still processing what is going on. Ok the security cannot work 24/7. The severity is moderate when taking into consideration how sophisticated scam artists can be. As well as the speculation that had I of left this case for money to leave my account, it will take longer to resolve, and even get money back - if I can get the money back at all.
So thank goodness Santander know exactly what to say and do in a situation where I would not have. Luckily, the other banks I bank with are also on top of their work!
2 March 2026
Unprompted review
Reply from Santander International
Thank you for sharing your experience.
We’re glad our fraud team were able to reassure you and guide you through what must have been a worrying situation. Fraud attempts are becoming more sophisticated, so quick checks like the ones you received, both from us and your other banks, play an important role in protecting your accounts.
We’re pleased everything was picked up promptly, and that you felt supported throughout the process.
Warm regards
Santander International
Excellent help and service from Stacie…
Excellent help and service from Stacie Murphy and lovely Swedish lady !
4 February 2026
Reply from Santander International
Thank you so much for your 5‑star review!
We’re delighted to hear that Stacie and our colleague provided such excellent service.
Your kind feedback means a lot to the team.
Warm regards
Santander International
I had a great experience, especially, given my age, I received understanding of my age, and the patience and time devoted to my situation was excellent. I had a great experience
I had a great experience, especially, given my age, I received understanding of my age, and the patience and time devoted to my situation was excellent.
I am extremely satisfied.
25 February 2026
Reply from Santander International
Thank you so much for your wonderful review.
We’re delighted to hear you had such a positive experience and that our team provided patience, understanding, and support.
Warm regards
Santander International
Efficient, fast service
Chris who helped me got to the point, knew what he was talking about, pre empted questions I was going to ask about my online access and got me set up and running very quickly. No nonsense, personable and to the point
16 February 2026
Reply from Santander International
Thank you so much for your fantastic review!
We’re delighted to hear that Chris provided fast, efficient support and helped you get your online access set up so smoothly. We really appreciate you sharing your experience.
Warm regards
Santander International
Amazing customer service throughout the…
Amazing customer service throughout the entire team.
2 February 2026
Unprompted review
Reply from Santander International
Thank you so much for your wonderful review!
We’re delighted to hear that you received amazing customer service from the entire team. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
Warm regards
Santander International
Excellent Service
Excellent Service, Telephone Banking works exactly as it should. The Team was very helpful and the KYC and Application form was very straight forward. The App works perfectly and i was able to register for Internet Banking fast. Exactly like a Bank should be.
5 February 2026
Unprompted review
Reply from Santander International
Thank you for your excellent review.
We’re delighted to hear that Telephone Banking, the KYC and application process, and our digital services all worked smoothly for you.
It’s great to know our team was helpful and that you were able to register for Internet Banking quickly. This is exactly the experience we aim to deliver.
Warm regards
Santander International
Clear language
Clear language, logical instructions, the host's patience and accurate information given. Excellent service.
9 February 2026
Reply from Santander International
Thank you for your wonderful feedback. We’re delighted to hear that the clear guidance, patience, and accurate information provided made your experience a positive one. We truly appreciate your kind words.
Warm Regards
Santander International
Excellent Bank - thoroughly recommend
I always get through to a human being, and the staff are friendly and highly efficient.
4 February 2026
Reply from Santander International
Thank you for your kind review.
We’re delighted you’ve had friendly and efficient service, and we really appreciate your recommendation.
Warm regards
Santander International
Very helpfull and friendly.
27 January 2026
Reply from Santander International
We’re so pleased to hear you found our team helpful and friendly.
If we can assist you further, please feel free to contact us.
Warm regards
Santander International
What amazing service
What amazing service from the young lady resetting up my online banking account. So helpful and patient. Thank you so much
26 January 2026
Reply from Santander International
Thank you so much for your kind feedback.
We’re delighted to hear that our colleague was able to help you reset your online banking and that you found the service both helpful and patient. I’ll be sure to pass on your thanks to the team, comments like yours really mean a lot to us.
Warm regards
Santander International
Reply from Santander International
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found our assistance helpful and appreciated the patience shown by our team.
Warm regards
Santnader International
Fantastic customer service
Fantastic customer service. A true example of putting the customer at the heart of the business. Special thanks to Dawn and Ops team for making this first experience such a positive one.
14 January 2026
Reply from Santander International
Thank you for your wonderful feedback.
We’re delighted to hear your first experience was so positive and that Dawn and our Operations team provided excellent support. We appreciate you choosing Santander International and look forward to assisting you again.
Warm regards
Santander International
Anumeha Kumar super helpful as always
Anumeha Kumar was incredibly helpful as always. This was the second time we had the pleasure of speaking to her about our gold accounts. She helped us effectively manage our USD and Sterling account and directed us on how we could open a second account with Santander international. It is always a pleasure speaking with her and we hope to speak with her for help on our account in future.
14 January 2026
Reply from Santander International
Thank you for your kind feedback.
We’re pleased to hear Anumeha was able to assist you with your accounts and provide clear guidance.
We appreciate your continued trust in Santander International and look forward to supporting you in the future.
Warm regards
Santander International
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