My wife and I wanted to open current accounts and a savings account at the Douglas office. Arranging the appointment was easy, and it was so refreshing in 2026 to be able to sit opposite a real pers... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having someone taking their time to take you through the steps required to carry out your request. Also, going back over all the details to confirm that you are happy and that all is correct. The f... See more
Company replied
My experience has been long winded and time consuming to get details for online banking. I have rang several times and several differing days from Australia and progress has been unrealistically slow... See more
Company replied
I looked into my Gold account online and the interest rate was zero so I wanted more information about options to generate interest. I phoned and spoke to Anu who was very helpful and informative and... See more
Company replied
Company details
Written by the company
Santander International offers banking and savings accounts to Channel Island and Isle of Man residents, UK expats and UK residents who have international banking needs and Corporate Banking solutions for Channel Island and Isle of Man domiciled companies. We also offer mortgages to Isle of Man and Jersey residents. In addition, we offer banking and savings accounts for corporate and trust structures, including Self-Invested Personal Pensions and other types of pension structures and Private Investment Companies.
Contact info
13 - 15 Charing Cross, JE2 3RP, St Helier, Jersey
- 08000 84 28 88
- info@santanderinternational.co.uk
- www.santanderinternational.co.uk
4.9
Excellent
808 reviews
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Met with Ann-Marie at the cafe…
Met with Ann-Marie at the cafe yesterday needing assistance with new account, she was very hospitable, incredibly patient and helpful and resolved my account issues quickly
7 July 2026
Reply from Santander International
Thank you for your review.
We're delighted to hear that Ann-Marie was so helpful, patient and welcoming while assisting with your new account. We'll be sure to share your kind feedback with her.
Warm regards
Santander International
Very helpful telephone customer service
A very helpful agent answered all my questions and the extremely clear and consise instructions on setting up online banking were sent to me immediately by email.
6 July 2026
Reply from Santander International
Thank you for your feedback!
We're delighted to hear that you had such a positive experience with our customer service team. It's great to know that our colleague was able to help with your questions and that the online banking setup instructions were clear, easy to follow and arrived promptly.
Warm regards
Santander International
Reply from Santander International
Thank you for your kind review.
We're delighted to hear that you found our colleague cheerful and a delight to talk to.
We'll be sure to pass on your lovely feedback.
Warm regards
Santander International
Very helpful
Very helpful, polite and knowledgeable young lady who was able to assist me with my original query then during the same meeting introduce me to various account options that that better suit my future requirements.
3 July 2026
Reply from Santander International
Thank you for your wonderful review.
We're delighted to hear you received such helpful and knowledgeable support, and that your meeting provided solutions for both your immediate and future banking needs.
We really appreciate your feedback.
Warm regards
Santander International
Wonderful experience at Santander International
I had a wonderful experience at Santander International Cafe, and I would like to express my sincere thanks to Bev Q for her exceptional service.
From the moment we met, Bev was welcoming, professional, incredibly knowledgeable, and genuinely helpful. Even though my appointment was arranged at the last minute, she took the time to address all of my queries, explain everything clearly, and ensure I had all the information I needed.
What stood out most was that I never felt rushed. Bev listened carefully, answered every question with patience, and made the whole experience straightforward and enjoyable. Her expertise, genuine willingness to help, and friendly approach gave me complete confidence throughout.
Excellent customer service is becoming increasingly rare, and Bev is a wonderful example of how much of a difference one person can make. She is a real credit to Santander International.
Thank you, Bev, for your kindness, professionalism, and outstanding support. It was truly a pleasure meeting you, and I left feeling well informed, confident, and genuinely valued as a customer.
3 July 2026
Reply from Santander International
Thank you for your wonderful feedback.
We're delighted to hear that Bev provided such a positive experience and made you feel well-informed, supported and valued throughout your appointment.
We will be sure to share your kind words with Bev and her team, who I'm sure will be delighted to receive this recognition.
Warm regards
Santander International
I received very friendly replies to…
I received very friendly replies to something which was my fault and yet I had blamed Santander. This was customer services at its best. The Santander reaction was swift and clear and all outstanding problems, principally of communication, were quickly
2 July 2026
Reply from Santander International
Thank you for taking the time to leave such a positive review.
We're delighted to hear that our team was able to resolve the issue quickly and provide the clear communication and support you needed.
Your kind words about our Customer Services team are greatly appreciated.
Warm regards
Santander International
Christiaan Theron was very helpful. Santander was not.
Christiaan Theron was very helpful on the phone this morning and it was appreciated.
However the Santander procedure for moving funds from a Santander account in one currency to an account in another is very poor. The default exchange rates are poor. If you phone and ask for a rate from the foreign exchange department you will get a slightly better rate. If you then check with an external currency exchange company.and call back with that rate, suddenly Santander can improve their rate. This seems a deceptive way to treat customers.
If you decide to use the external exchange company and exceed the transfer limit you will need an hour on the phone to go through get the transfer done. And this in the internet age!
1 July 2026
Reply from Santander International
Thank you for taking the time to leave a review.
It’s great to hear that Christiaan was helpful and that you appreciated his support.
We’re sorry to learn of your frustration around our foreign exchange and transfer processes. Your feedback is important to us and will be passed on to the appropriate teams for review.
Warm regards
Santander International
The lady was extremely helpful
The lady was extremely helpful. She gave me very clear instructions and talked me through every step.
I was very impressed with her
30 June 2026
Reply from Santander International
Thank you for your wonderful feedback.
We're so pleased to hear that you found the service clear and helpful, and that everything was explained step by step.
It's great to know you had such a positive experience and we'll be sure to share your kind comments with the team.
Warm regards
Santander International
Ann was patient and very professional…
Ann was patient and very professional alway keeping me informed about the delay in progress
30 June 2026
Reply from Santander International
Thank you so much for your kind feedback.
We're delighted to hear that Ann kept you well informed and provided a patient, professional service throughout. We'll be sure to pass on your lovely comments to her.
Warm regards
Santander International
My experience has been long winded and…
My experience has been long winded and time consuming to get details for online banking. I have rang several times and several differing days from Australia and progress has been unrealistically slow.
However today Anne was superb and seemed to go out of her way to help expedite access to my funds. It’s yet to happen but I’m hopeful. Thank you Anne.
29 June 2026
Reply from Santander International
Thank you for your feedback.
We’re sorry your experience has been frustrating and taken longer than expected, particularly when contacting us from overseas.
We’re very pleased Anne was able to assist and will share your kind comments with her. If your access has not yet been resolved, please contact us directly so we can prioritise your case.
Warm regards
Santander International
Always enjoy talking to the Santander
Always enjoy talking to the Santander, very polite, useful and professional
29 June 2026
Reply from Santander International
Thank you for your kind feedback.
We're really pleased to hear that you've had such positive experiences with our team. Providing a polite, helpful and professional service is very important to us, so it’s great to know this has come across.
We look forward to speaking with you again.
Santander International
Reply from Santander International
Thank you for your kind feedback, Sheila.
We’re really pleased to hear you had a helpful experience.
Warm regards
Santander International
Anne was incredibly helpful and made…
Anne was incredibly helpful and made sure my issue was resolved. Without her input it would have taken much longer and I am now able to have the full banking experience again.
26 June 2026
Reply from Santander International
Thank you for your wonderful review, Andrew.
We’re delighted to hear that Anne was able to resolve your issue efficiently and help you regain full use of your banking services. I’ll be sure to pass on your kind words to her.
We really appreciate you taking the time to share your experience.
Warm regards
Santander International
Reply from Santander International
Thank you for your feedback.
We’re so pleased to hear Anu was helpful, we’ll be sure to pass this on.
Warm regards
Santander International
Anu was very helpful
Anu was very patient and explained everything clearly everything went without a hitch
24 June 2026
Reply from Santander International
Thank you for taking the time to share your experience!
We’re so pleased to hear that Anu’s patience and clear guidance made everything run without a hitch.
We’ll be sure to pass on your lovely comments.
Warm regards
Santander International
Financial help
I needed a mortgage holiday at the last minute due to an unexpected issue
12 June 2026
Reply from Santander International
Thank you for your review.
We understand that unexpected situations can arise, so we’re pleased we were able to provide support when you needed it. Please do get in touch if we can assist you further.
Warm regards
Santander International
very personable and patient in dealing…
very personable and patient in dealing with my banking problem and requests. i wanted to set up my online banking and phone banking and Christian took me through the whole process with care dealing with my problems by explaining step by step in an understandable way. top marks !
15 June 2026
Reply from Santander International
Thank you for your wonderful feedback.
We’re delighted to hear that Christian provided such personable and patient support while helping you set up your online and telephone banking.
It’s great to know he was able to guide you through each step clearly and with care. We’ll be sure to share your kind comments with him.
Warm regards
Santander International
The advice and service was quick and…
The advice and service was quick and efficient. Can't praise the service I received high enough, first class
12 June 2026
Reply from Santander International
Thank you so much for your kind words.
We’re delighted to hear that you found our advice and service quick and efficient. Your feedback means a lot to us, and we’re pleased we could provide you with a first-class experience.
Warm regards
Santander International
Anu’s excellence
Any, Santander’s representative was excellent. She was knowledgeable, efficient and knew her subject extremely well
9 June 2026
Reply from Santander International
Thank you so much for your kind feedback.
We’re delighted to hear about your positive experience with Anu. It’s great to know that her knowledge, efficiency, and expertise made such a strong impression. We’ll be sure to pass on your lovely comments to her.
Thank you for taking the time to share your experience.
Warm regards
Santander International
Fraud detection
Very prompt action in defining a problem.
Helpful advice on finding a solution .
Knowledge of how to proceed with the best results for me .
31 May 2026
Reply from Santander International
Thank you for taking the time to share your feedback.
We're pleased to hear our team acted quickly and provided clear, helpful guidance to resolve the issue.
Your comments are greatly appreciated.
Warm regards
Santander International
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