Sansi Lighting Reviews 

117
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional product quality, simple setup process, and how well their indoor plants grow under the lights. Reviewers also express satisfaction with the fast delivery times, noting that orders are securely packaged and arrive without any damage. However, some customers also noted frustrating experiences regarding delivery tracking delays and slow responses from customer support teams when asking for help. A few people also mentioned occasional drawbacks, such as specific stands being prone to falling over or bulbs becoming quite hot during extended operation. Buyers frequently emphasized that dealing with these replacement issues required extra patience and multiple follow-up emails.

What people talk about most

Product

Clients share positive opinions on product, noting that items are top quality, easy to assemble, and help... See more

Quality

Reviewers mention positive feedback about quality, noting that items are top quality, sturdy, and help plants... See more

Delivery service

People report ambiguous experiences with delivery service, as many consumers praise fast shipping, on-time... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers report fast delivery and top... See more

Customer service

Consumers find customer service to be mixed, as some reviewers describe wonderful assistance and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1st I tell everyone to buy SANSI. Now the LED bar. It is great in every aspect except one. As a plant owner who experiences "the plants grew on the porch this summer, but my house didn't". To safely p... See more

Company replied

Rated 4 out of 5 stars

The 125W tall light works great. I haven't figured out the pairing with the new remote, but it seems to work fine without pairing. I only have one of the 125W lights with the new remote, but the old 1... See more

Rated 4 out of 5 stars

The items arrived on time as nd I received unexpected free gifts. Customer service was prompt on answering my questions. DHL shipping in my experience provides a tracking number and then no tracking... See more

Rated 4 out of 5 stars

Placed my order for a standing grow light w/remote. Took 1.5 weeks to get the item only to open the box to find the remote, the one item that makes the light work, missing. Spent a good 35 min sear... See more

Company replied


Company details

  1. Lighting Store
  2. also in
  3. Light Bulb Supplier

Written by the company

Purchase SANSI LED lighting products directly from manufacturer at the lowest price. Fast and free shipping, long warranties, zero risks!


Contact info

4.2

Great

TrustScore 4 out of 5

117 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(117)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

The light shock doesn’t work.no support

The light shock doesn’t work.no support

28 September 2026
Sansi Lighting logo

Reply from Sansi Lighting

Thank you for your feedback, and please accept our most sincere apologies for the delay and any frustration caused.

We have successfully located your order, and we have just sent a direct email to your purchase address. Please check your inbox (and spam folder) and reply to us there so we can assist you right away. We are so sorry for any misunderstanding!

Rated 5 out of 5 stars

Your plants will love these lights!

While these lights are a bit more expensive, they are certainly worth it. My succulents and cacti are doing well since moving inside for the winter, not loosing coloring or leaves. The lights illuminate a large area. They are easy to assemble and use.

28 September 2026
Rated 4 out of 5 stars

Customer Service slow to respond for missing item…

Placed my order for a standing grow light w/remote. Took 1.5 weeks to get the item only to open the box to find the remote, the one item that makes the light work, missing. Spent a good 35 min searching the website to find an email or phone number for customer service. Once an email was located, I explained what was missing even including pictures of what was in the box, a pic of the instructions showing what was supposed to be in the box & a copy of my confirmation.
Received a response fairly quickly saying a replacement would be sent.. but that was all it said..not how long before it would be sent or if I would receive an email with tracking. I replied back as soon as I received the initial reply asking when & how I would be contacted. I waited 3 days, emailed again asking the same questions.. no reply.. I received an email 14 days after receiving the light stating my order was complete and if I would give a review. I promptly responded stating my order was NOT completed and would appreciate an update on the replacement of the missing remote. Waited for a response.. emailed again asking for an update or they could have the light back & issue a refund. Was told again it would be shipped but once a agin no information on how I would know it was shipped or when it would ship. Emailed a third time and finally got a tracking number for the missing remote. 6 emails & 3.5 weeks of waiting from the time the order was placed to when I received the remote. I was FINALLY able to use the light.
Light works great, but the hassle I had to go thru and the time it took to get an item that should have been in the box was ridiculous.

26 September 2026
Sansi Lighting logo

Reply from Sansi Lighting

Thank you for your review, and we sincerely apologize for the delay and frustration you experienced.

We checked your order records and found that we received your first email on October 4th, and we immediately initiated the replacement process for your missing remote. The replacement order tracking information was sent to you on October 8th. Because our customer support team was on holiday during early October, we were unable to respond to your inquiry within 48 hours. We are truly sorry for this communication gap and any inconvenience caused.

We are glad to know that you have received the remote and that your light is working great now. Thank you so much for your patience and understanding!

Rated 5 out of 5 stars

just what my plant needed

My order got here quickly and my light is perfect for the dark corner where I wanted to put a plant. The adhesive on the lights is strong enough to stick to a plaster ceiling with a little bit of texture too!

27 September 2026
Rated 5 out of 5 stars

Great pool lights

Really like the lights. Makes the pool look really great and sets the mood with various color options. Love the options of timers that work perfectly.

16 October 2026
Rated 4 out of 5 stars

1st I tell everyone to buy SANSI

1st I tell everyone to buy SANSI. Now the LED bar. It is great in every aspect except one. As a plant owner who experiences "the plants grew on the porch this summer, but my house didn't". To safely plug in all my SANSI lights (and some others, including lots of lumens shop lights), I need to use surge protectors because there are not enough outlets. SOOOO I would love a choice of cord length or more inches on the cord. Otherwise, I'd say SANSI is perfect. And if they could come up with a way to bluetooth power - besides becoming rich - you would solve my biggest life problem—the too small house with too many plants and not enough outlets. humidifiers - grow lights - regular life things. Thank you for the great product.

24 September 2026
Sansi Lighting logo

Reply from Sansi Lighting

Thank you so much for your big support of SANSI and for sharing such detailed, thoughtful feedback with us!

We completely understand how challenging cable management and limited outlets can be, especially when managing a indoor jungle along with humidifiers and other daily devices!

Your suggestions regarding longer cord length options and Bluetooth smart power control are extremely valuable. We have already logged this feedback and passed it directly to our product development team for future product upgrades and design improvements.

Thank you again for choosing SANSI! If you ever need any assistance, please feel free to reach out to us.
♥

Rated 5 out of 5 stars

The track grow light is amazing!

I bought a pair of the track grow lights and I couldn't be happier. Installation was a breeze. Adjustability (rotation and pivot) of each light allows for perfect light aiming. And the remote works like a charm. Would totally recommend.

23 September 2026
Rated 5 out of 5 stars

Shipping was free

Shipping was free, quick and I absolutely love this light!! If you have a lot of plants you'll see the difference in growth. Ill definitely be buying more sansi products.

3 September 2026
Rated 1 out of 5 stars

Terrible Customer Service

Wanted to return a product because I had two issues with it. I sent a message on their official website. It has been over 3 days without a single response when they said it would take 1-2 days. My first purchase was good, second one absolutely not. Don’t buy from them, they don’t care about their customers.

Edit 1: 85368 is the order number

Edit 2: 4 days later and no follow up. Wow.

6 October 2026
Unprompted review
Sansi Lighting logo

Reply from Sansi Lighting

Thank you for providing your order details.

We have located your order in our system and confirmed that you purchased one SANSI 240W Folding Wings LED Standing Grow Light and one SGLEDs PAR25 15W Grow Light Bulb. We searched our customer service system using the email address associated with your purchase, but could not find any previous messages from you.

We apologize for any misunderstanding! We have just sent you a new email regarding your order. Please check your inbox and reply to us directly so we can resolve this for you as quickly as possible.

Rated 5 out of 5 stars

My Plants Love These!

I have purchased 2 different lights from Sansi. One of them is a necessity for my Saraccenia carnivorous plant to stay healthy. And my cacti and succulents thrive under the other because I have no south facing windows.

3 September 2026
Rated 5 out of 5 stars

great low profile light

works very well for small pots (mine is about 7.5 inches). Timer is convenient, the clip is strong, and arm is very flexible and easy to position. It is a great option when you want effective plant lighting without a bulk setup. Pretty happy with the purchase.

3 September 2026

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