Craig from Sanctuary personnel is definitely worth five stars Craig managed to match my husband and I to 2 dream positions in Guernsey I don’t know how he did it - but we have both landed on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sanctuary Recruitment Agency team are approachable, professional and supportive. Jess is my main point of contact, always polite, friendly and helpful. In fact all the team are great Bethany, Maria, K... See more
Company replied
Mike Bowen has been an absolute pleasure, he found me an amazing role and supported me every step of the way. I could not be more thankful for his support, great client service and professionalism. He... See more
Company replied
I have been contracted as an agency worker with Sanctuary agency, they are very supportive and always be there to provide which ever support is possible. They always paid on time, the ensure that... See more
Company replied
Company details
Written by the company
Sanctuary Personnel is one of the UK's largest health and social care recruitment agencies, but we never take our size for granted. We recognise that excellence does not come as standard in the recruitment sector. It takes constant commitment, confidence, and even bravery to do things differently. To innovate in a way that positively impacts clients, candidates, and most importantly, entire communities.
Contact info
15 Friars Street, IP1 1TD, Ipswich, United Kingdom
- 0333 7000 020
- info@sanctuarypersonnel.com
- www.sanctuarypersonnel.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Sanctuary Personnel
Thank you for your review! We're delighted to hear the process was carried out excellently.
Excellent care and compassionate staff
I had a very positive experience with Sanctuary Care. From the beginning, the staff were professional, kind, and genuinely caring. They took the time to listen and made sure everything was handled smoothly, which really put me at ease.
The level of communication was excellent throughout, and I always felt informed and supported. What stood out most was their compassion and patience they treat people with dignity and respect, which makes a big difference.
Overall, I’m very satisfied with the service provided and would highly recommend Sanctuary Care to anyone looking for reliable and high-quality care support.
16 April 2026
Reply from Sanctuary Personnel
Thank you for your wonderful review! We're delighted to hear that you experienced such professionalism, compassion, and clear communication throughout. It’s great to know you felt supported and at ease—your recommendation means a great deal to us.
Really supportive staff who guided me…
Really supportive staff who guided me through the process of signing up and moving into my first agency position with great patience!
16 April 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your lovely review! We're so pleased to hear the team supported you with patience and guidance as you moved into your first agency role.
Too many people getting involved with…
Too many people getting involved with constant requests to repeat and send personal documentation in.
I chose to decline dealing with SP due to this.
Not an easy process for temporary work.
10 March 2026
Good communication via email, text and verbally by telephone contact
Good communication via email, text and verbally by telephone conversation to ensure that information is understood. Friendly and professional approach by staff which made me feel valued and at ease.
30 March 2026
Reply from Sanctuary Personnel
Thank you for your kind feedback. We’re glad our communication and friendly approach made you feel valued and at ease.
Alex B has been outstanding
Alex B has been outstanding. Very organised. Also to mention Shunika!
27 March 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your great review! We're delighted to hear that Alex and Shunika have been so organised and supportive.
Great communication with Vinnie and…
Great communication with Vinnie and speedy process. Really helpful staff and has provided me good guidance as this was my first experience with an agency. So far so good and highly recommended!
12 March 2026
Reply from Sanctuary Personnel
Thank you for your wonderful review! We're delighted to hear that Vinnie provided great communication and guidance, especially for your first experience with an agency—your recommendation means a lot to us.
Very organised
Very organised , excellent service from Sarune Zalepugaite who sorted out compliance so that I could start work asap. All personnel very professional
10 March 2026
Unprompted review
Reply from Sanctuary Personnel
Thank you for your fantastic review! We're thrilled to hear that Sarune and the team provided professional, organised, and efficient support to get you started quickly.
Staff are very supportive with the…
Staff are very supportive with the registration process.
26 February 2026
Reply from Sanctuary Personnel
Thank you for your review! We're pleased to hear the team was supportive throughout the registration process.
Reply from Sanctuary Personnel
Thank you for your review! We're delighted to hear you received excellent service.
The application form is too much detail to fill in
My impression is that, sanctuary personnel is very thorough in their dealings. I perceive innovative, offer services in professional and high standards
19 February 2026
Reply from Sanctuary Personnel
Thank you for your feedback! We appreciate your comments about our thoroughness, professionalism, and high standards. We also understand that the application form can feel detailed, and we’ll continue looking at ways to make the process as smooth as possible while maintaining our high standards.
Making sense of the small print
There is always someone to consult if the process becomes difficult or confusing; you know that if there are errors, necessary corrections will be explained. Whether by email, text, phone or video link, a 'voice at the other end' is comfortably reassuring. Communication is the key.
11 February 2026
Reply from Sanctuary Personnel
Thank you for your review. We’re really pleased to hear you found our support and communication reassuring throughout the process.
Permanent support!
It has been positive as I have been given a lot of support and assistance.
2 February 2026
Reply from Sanctuary Personnel
Thank you so much for your 5-star review!
We’re really pleased to hear you’ve had positive support and assistance throughout. If there’s ever anything else you need, we’re always here to help!
Professional and helpful staff
Professional and helpful staff, who gave clear and useful information and direction.
29 January 2026
Reply from Sanctuary Personnel
Thank you for your review! We're pleased to hear you found the team professional, helpful, and clear in their guidance.
Reply from Sanctuary Personnel
Thank you for your review! We appreciate you taking the time to share your experience.
My contact with George and Shunika has…
My contact with George and Shunika has been very professional and courteous. They have been supportive and approachable.
19 January 2026
Reply from Sanctuary Personnel
Thank you for your review! We're delighted to hear that George and Shunika provided professional, supportive, and approachable service.
Reply from Sanctuary Personnel
Thank you for your review! We're glad you found the service fast and helpful.
Quite engaging
Quite engaging, although the procedure extended a bit too long at times.
26 December 2025
Unprompted review
Reply from Sanctuary Personnel
Thank you for your feedback! We're pleased you found the process engaging and appreciate your patience during the longer stages.
The company is very good but it is very…
The company is very good but it is very difficult to complete compliance documents expecially the online training modules are very difficult to access
22 December 2025
Reply from Sanctuary Personnel
Thank you for your feedback. We're glad to hear you think highly of the company and appreciate you highlighting the difficulties with accessing the online training modules—this is something we’ll look into to improve the experience.
Reply from Sanctuary Personnel
Thank you for your review! We're pleased to hear the team was supportive throughout the process.
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