The reason i am giving the 5 star was the tremendous support the team gave. Realised during a bathroom refit that the Bathtub was the key next part of the install and we hadn't had a note for when d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was my first time ordering from here and it was a seamless process. From ordering to receiving the item, I had no problems. I bought an LED brushed brass shower niche, which has just been ins... See more
Excellent range of quality products they were the best price I could find on the internet for Crosswater. Good delivery and they use DPD which is a big relief being one of the best courier companies... See more
Company replied
We have a very small bathroom so it was important to check dimensions before purchasing. Such details were not always present in the write up on the website but it was easy to ask a question and the a... See more
Company details
Information provided by various external sources
Sanctuary Bathrooms is not your normal Bathroom company. All of us here are passionate about providing our customers with the best service and prices we possibly can. Don't just take our word for it, why not have a read of just some of our testimonials from very satisfied customers. We are a family run, UK based, bathroom business with more than 25 years experience and many years as an established online bathrooms specialist, Sanctuary Bathrooms prides itself on offering a high standard of personalised customer service which is second to none. Sanctuary bathrooms specialise in the supply of high quality bathroom suites and quality items for your bathrooms. Our range includes freestanding baths, baths, bathroom furniture, shower enclosures, bathroom taps, basins, recess shower doors, shower trays, walk in showers and everything you need for the bathroom.
sanctuary-bathrooms.co.uk
Written by the company
Contact info
Units 5, 6 & 7 Evans Business Centre, LS12 2EP, Leeds, United Kingdom
- 0113 244 4400
- info@sanctuary-bathrooms.co.uk
- www.sanctuary-bathrooms.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sanctuary Bathrooms
Good morning,
Thank you so much for your lovely 5* review.
We do try offer a great service from start to finish, as well as swift delivery so we are glad that this was the case with your own order!
Thank you so much again for your kind comments.
Kind regards
Mark
Reply from Sanctuary Bathrooms
Good morning Isaiah,
Thank you so much for your 5* review and kind comments.
We are so glad to hear that you found our service to be great and I will ensure your comments are passed to those involved in the smooth processing and delivery of your order.
Thank you again for your comments.
Kind regards,
Mark
Reply from Sanctuary Bathrooms
Good morning Mr Bullen,
Thank you so much for your lovely 5* review and for taking the time to leave it for us.
We are so glad that you found our service to be excellent, and we will of course share this with the team.
Thank you again for your review!
Kind regards
Mark
Good prices in the sale
Good prices in the sale. Great communication prior to delivery and helpful driver. Would shop here again without hesitation.
23 June 2026
Reply from Sanctuary Bathrooms
Good morning Heather,
Thank you so much for your 5* review and for leaving the kind comments you have provided.
We are extremely pleased to hear about the fact you experienced good communication ahead of dispatch from our team, and that the delivery experience was also to satisfaction. We will pass your kind comments on to all concerned.
It is also extremely pleasing to hear that you would continue to shop with ourselves, and we do hope we will have the pleasure of doing so.
Kind regards,
Mark
Prompt service and goods great
Prompt service and goods great. Let down by little or no protection to porcelain sink and pedestal. Glad I brought some in the car when I collected the items.
26 June 2026
Reply from Sanctuary Bathrooms
Good morning,
Thank you so much for your comments and for your 4* review, plus the feedback provided.
We are glad that the service was to the standard expected and that you like the products ordered. We have noted your comments regarding the packaging - we do try to ensure all our products are packaged adequately and securely due to the high risk of the damage, so we are surprised that this was the case. I will ensure that your comments are passed on to our warehouse team to review this matter to ensure any oversights are addressed when it comes to collections from ourselves.
Thank you again for your kind comments.
Kind regards,
Mark
Everything went smoothly from start to…
Everything went smoothly from start to finish. The site was easy to use and deliveries were on time.
19 June 2026
Reply from Sanctuary Bathrooms
Good morning,
Thank you so much for your lovely comments and 5* review.
We are so glad that your experience while shopping with ourselves went smoothly, from the website user experience to your delivery. We do try to ensure that customers are given the best possible experience at all junctures, so we are, of course, glad to hear that this was the case with yourself.
Thank you again for you lovely comments!
Kind regards
Mark
Reply from Sanctuary Bathrooms
Good morning Mr Abel,
Thank you so much for your 5* review and comment about our service being excellent.
It truly means a lot to us that you found this to be the case.
Again, thank you for shopping with ourselves, and of course for your time leaving this great review.
Kind regards,
Mark
Bath Mixer/shower
The ordering process, the delivery timescales were good and the look is just what I like . My only criticism is that the shower head feels very light and quite plastic. However, it works really well so overall I’m pleased but it could have been a little bit cheaper based on the quality of the shower head. Also the angle of the shower head cannot be adjusted so it is always facing straight ahead rather than downwards.
19 June 2026
Reply from Sanctuary Bathrooms
Good morning,
Thank you so much for your 4* review and for your kind comments, as well as providing some feedback.
I am so glad that you found the ordering and delivery elements to a great standard. Thank you also for your feedback on the product itself. We do try to provide all information and be as detailed as s possible based on information that is available from the manufacturers from the outset in respect of the product, and we do try to be competitive with our pricing on this basis also.
Having spoken to the manufacturer, I have been informed that the handset is made from an ABS material, which I have taken the liberty of updating on our website to ensure that this is clear. We will also pass your feedback regarding the bracket provided to see if an adjustable one is something they may be able to consider moving forward as part of this particular bundle.
Thank you again for your kind comments and feedback, and of course for taking the time to leave a review. It truly is appreciated.
Kind regards
Mark
Very good experience
Very good experience. Nick was very helpful in seeing that the order was processed as quickly as possible. Would recommend.
22 June 2026
Reply from Sanctuary Bathrooms
Good afternoon Alison,
Thank you so much for your kind comments and 5* review.
We are so glad that you found the order to be processed efficiently and that Nick was particularly helpful with this. We will pass your lovely review on to him!
Thank you again for your comments.
Kind regards,
Mark
Reply from Sanctuary Bathrooms
Good afternoon Martin,
Thank you so much for your 5* review and for your lovely comments.
It is great to hear that you found our service to be excellent, and this is something we truly pride ourselves on.
Again, thank you for taking the time and the great review.
Kind regards,
Mark
Reply from Sanctuary Bathrooms
Good afternoon Martin,
Thank you so much for your lovely 5* review and comments.
We are glad that your item arrived packaged adequately and speedily.
We really appreciate the time taken to leave this review!
Kind regards,
Mark
Vado Cameo Taps
Great range of products. There were discounts on the products I liked. Prompt delivery. Highly recommended.
12 June 2026
Reply from Sanctuary Bathrooms
Good afternoon Madhan,
Thank you so much for your 5* review and for the great comments.
We are so glad that you liked the range of products, that the pricing was to your satisfaction, and that delivery was quick and swift. We try to provide a positive experience at every stage, as well as being competitive with our pricing, so we are glad all of this was to your liking.
Thank you so much again for your lovely comments.
Kind regards,
Mark
great product speedy delivery
The shower rail is great. It was easy to use the website, the information about the product was comprehensive and easy to understand, the product is great value for money, the delivery was very fast and easy to track. all in all a great experience
18 June 2026
Reply from Sanctuary Bathrooms
Good afternoon Ioana,
Thank you so much for lovely comments and 5* review.
It is great to hear that you found our website easy to use, the information was useful and detailed, as well as the pricing and delivery also being great.
We try to provide a positive experience for customers from start to finish, ensuring as much information is provided and that everything runs smoothly from searching to delivery. We are glad to hear that this was the case with yourself.
Thank you again for your lovely comments and time taken to leave the review.
Kind regards,
Mark
Great supplier of bathroom products
Great supplier of bathroom products, wide range, competitive prices and super quick delivery
18 June 2026
Reply from Sanctuary Bathrooms
Good afternoon Anita,
Thank you so much for your lovely comments and 5* review.
We are so glad to hear that your experience went smoothly, and was great from the products we offer and pricing, all the way to delivery.
Our ambition is always to provide the best possible experience to our customers as you mean so much to us - it's great that this was the case for you.
Thank you again for your lovely comments.
Kind regards,
Mark
Reply from Sanctuary Bathrooms
Good afternoon,
Thank you so much for your great review and 5* rating.
We always want to provide the best possible experience and service to our customers, so it is fantastic to hear that this was the case for yourself!
Thanks again for your lovely comments.
Kind regards
Mark
Reply from Sanctuary Bathrooms
Good afternoon Mike,
Thank you so much for your 5* review and accompanying positive comments.
It is fab to hear that everything was great in terms of the item and delivery, and it is really pleasing to hear this.
Thank you again for the time you spent leaving the review, and for your lovely comments.
Kind regards,
Mark
Very helpful, good service
They were happy to modify my order and then agreed to dispatch it in two stages as one item was not in stock.
Excellent service, many thanks
14 June 2026
Reply from Sanctuary Bathrooms
Good afternoon David,
Thank you so much for your 5* review and positive comments about your experience when shopping with ourselves.
I am so glad to hear that you found our service to be excellent, despite the issue with stock in terms of the item. We do try to keep our website and information up-to-date but sadly suppliers do not always communicate this to us. Nevertheless, I am glad to hear that this was resolved and organised to avoid any issues.
Thank you again for your lovely comments and kind review.
Kind regards
Mark
Good product and price
Ordered a tap that was then delivered on time, well packaged and we were very happy with the quality for the price paid.
10 June 2026
Reply from Sanctuary Bathrooms
Good afternoon,
Thank you so much for your 5* review and kind comments.
We are so glad to hear that you were very happy with the items ordered, and that it was delivered in a speedy and well-protected manner.
It is our priority to provide a great experience to customers from viewing the items to delivery, as well as being competitive on pricing so we are glad that this was the case.
Thanks again for your lovely comments.
Kind regards,
Mark
Excellent range of quality products…
Excellent range of quality products they were the best price I could find on the internet for Crosswater. Good delivery and they use DPD which is a big relief being one of the best courier companies you can use. All round great company. Plus I got 5% off their already reasonable prices so happy customer.
7 June 2026
Reply from Sanctuary Bathrooms
Good afternoon Sean,
Thank you so much for your super comments and 5* review.
We are so glad that your experience of shopping with us was such a positive one. We try to be competitive on our pricing, and we also work with reputable delivery partners in order to ensure items arrive in a safe and protected manner knowing that they are both highly damageable, and that it is a big investment on your part too.
I am so glad that we left you feeling with such a great feeling and that we got your 5* review.
Thanks again for your time.
Kind regards
Mark
Crosswater bottle trap ordered
Crosswater bottle trap ordered. Good quality product. Delivered on time.
10 June 2026
Reply from Sanctuary Bathrooms
Good afternoon Michelle,
Thank you so much for your lovely comments and 5* review.
It is great to hear that the item ordered was of a good quality and arrived in a quick timeframe.
It means a lot that we get 5* reviews, so thank you so much for taking the time to leave it.
Kind regards,
Mark
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