Samsung Parts Reviews 

Having someone who knew what they were doing and sending the correct part. Our ice maker is working perfectly. Thank you. Janet Abrams

Ordering was easy. Price is extremely high, shipping charges are very high and takes several days, 10+ to arrive.

I placed my order on 30/11/25 and have yet to receive it, and doubt I ever will. I have sent several emails and in response, all I got were generic speaking prompts. I will not get a refund. If you are in need for genuine parts, please got to reputable sellers, such as Replace Base, instead.

Absolutely the worst experience for purchasing pants in my life. I paid an extra $50 for overnight shipping. They charged my card and have never sent a confirmation email. All their links on their emails don't work. Yet another reason to never buy a Samsung appliance ever again!

My part came right away. Ordered Saturday on a weekend non-business day and had my part Tuesday.

Easy peasy!! From the purchase to the install.

this is an absolute trash company who steals from you

I ordered a icemaker to replace the one that wasn't working. on their site, it said 3 days. I ordered the part August 6, 2025 and wasn't even shipped until September 25, about 7 weeks after I ordered it. Most reputable places will let you know immediately if they don't have it in stock, which allows you to decide if you still want it. The receipt I got said shipping would be 3 to 5 days. That was a lie too. It was shipped Sept 25 according to them, I received it in 6 days, on Oct 3rd.
I emailed SamsungParts and told them I didn't want it now as it was so late. Their response was, " Well, you didn't tell us!" Are these people that insensitive that they think you want something almost 2 months later?
Then they said, "Well, we can take it back but will have to charge you for it." This is just totally the worst company I have ever dealt with. Never again, NEVER!

DO NOT ORDER FROM SCAM-SUNG PARTS or SCAM-SUNG PARTS USA. FIRST THEY WILL SEND YOU THE WRONG PART THEN WILL TRY TO NOT REFUND THE FULL AMOUNT. IF I COULD I WOULD GIVE THEM ZERO START... AND THEIR CUSTOMER SERVICE IS AS HORRIBLE AS THE SERVICE THEY PROVIDE IF NOT WORST...

It’s a few months since I place my order and we don’t receive anything
I just call my bank to try to receive my money back

They take your money. BEWARE

It seems that this company changed its name a lot (check on companies house their company number for INGRAM MICRO SERVICES LTD, Company number 03591124. I found this company number on the invoice of the item I was supposed to receive. I tried to contact them, they asked me for an invoice as they "couldn't find" my order number and then silence. Nothing. Shame on you, people, for being a fraud!

I'm echoing the other reviews.
I ordered a Samsung part for my vacuum Feb 7th. As of March 4th I've not received the part. The websites email is shut down. I spoke with a representative who told me the part is on back order. The shop ap is useless! My order is no longer listed on the app. I will seek reimbursement via my credit card.

Samsung Parts USA. Online customer service has been atrocious and utterly unprofessional. Not to mention, other sites show my replacement as back orders or not available. They show as available and ships with 5-8 days. It still takes your order without notifying you of 1-6 week back orders and order confirmation also says nothing about back order. I find that to be deceptive practices. Customer Service just said “I do t know I didn’t build the website” and shared a phone number I could call if I “wanted to complain more. “

No issues !!!Bought a new screen for samsung A52 ...well packaged and received in time!!!

I can see why they have a 1 star rating! They are a scam operation. They took our money and never delivered our parts. After a while haggling with them we just cut our losses and moved on. No more Samsung anything for us!!!!

Placed an order January 31. As of today (2/10/2025) i have received no shipping information or updates on the product. When I have attempted to contact them via support email, it bounced back 3 times "address not found." Purchase was rerouted to an address in Gabon (.ga).

Bought part for dryer that was in stock. As soon as hit buy key, part was back ordered to two weeks out. When that past, part was then changed to no estimate from factory. Called them and cancelled order. They said it would take a few days. Reported to AMEX as fraud. Got money back.

There is no way this company will be in business in 2026. Just keep reading ⬆️ ⬇️