I only want to change my email address, but the form made me answer lots of detailed questions that didn’t seem relevant. It was quite confusing, and I’m not even sure if my message was received. I... See more
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I made a Section 75 claim to Glow over a faulty laptop, purchased on their finance, with a cracked screen and a non-functioning microSD slot, both faults appearing within three months of delivery. Glo... See more
Tried to complete a finance agreement using photo id driving licence total joke. Quality of image was that poor kept telling me to try again. Tried around 20 times. Asked me to take photo using camera... See more
Company replied
Contacted their customer service for assistance with logging into my account online. The lady I spoke to was so helpful and quick to resolve the issue. I also needed to change my address, email and na... See more
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2.9
Average
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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No one pickup up phone
No one pickup up phone, website doesn't allow to pay extra payment
Total rubbish will not recommend to any
2 February 2024
Unprompted review
Reply from Samsungfinance
We're sorry to hear you’ve had a disappointing experience.
To help reduce waiting times, we offer a callback service when our lines are busy, so you don’t have to stay on hold. We also have an online Help Centre where you can find answers to common questions or submit a service request at your convenience.
Customers can register for our secure portal to make payments towards arrears or fully settle their loan. For partial overpayments, we ask customers to call us so we can apply the payment correctly based on their preferred option.
Thank you for sharing your feedback — it helps us improve.
Absolutely TERRIBLE customer service…
Absolutely TERRIBLE customer service experience with ...
Never Buy Samsung!
10+ comments · 5 months ago
I am directed to speak to TD Bank, the bank that Samsung does financing with. They said that there are no issues or holds on their end, and my ...
SAMSUNG FINANCING WILL DESTROY YOUR LIFE
Mar 29, 2022
If you are looking to finance Samsung's phones with ...
Sep 12, 2019
Questions about samsung financing
Nov 20, 2020
Samsung Financing and Customer Service Nightmares
Aug 13, 2020
16 August 2023
Unprompted review
Reply from Samsungfinance
Thank you for taking the time to leave a review.
However, it appears that this review relates to a service based in the United States and is not associated with Samsung Finance in the UK. Our services are only available to customers within the United Kingdom, and we are not affiliated with the provider you have mentioned.
If you believe this was submitted in error, we kindly ask you to update or remove the review to ensure feedback is directed to the correct organisation. Thank you for your understanding
Just the rating it deserves
Just the rating it deserves. Bad password change validations on website. Will take any password but wont log you in. So round robin password reset process. Cannot find record but no clue that you got to register first to be found. Debit card payments identified as Credit card payments and denied. Only call back service available. In the era where no one trusts call backs this is not reliable. Samsung as usual puts in place the system and does user testing on customers then take ages to iron things out leaving customer experience at low end as usual. Just reminds me of how the online ordering system and errors were a year back.
1 November 2023
Unprompted review
Reply from Samsungfinance
We're sorry to hear that your experience hasn’t met expectations.
To clarify, customers need to register for our portal before logging in — this helps us securely match your account. Once registered, the portal allows you to view your agreement and make payments, including arrears or to settle in full.
We do support debit card payments, but credit card payments are not accepted.
Our callback service is in place to help avoid long wait times and ensure your enquiry is handled by the right team.
We appreciate you taking the time to share your feedback — it's important to us as we continue improving our service.
Overcharging and rude support AVOID
multiple counts of over charging me by "accidentally" taking two payments at once then taking a month to return said money. rude and sarcastic customer support. just pay outright and avoid this terrible company.
25 September 2023
Unprompted review
Samsung Financing Made Unauthorized Charges…
Charged me for Care+ twice after closing the account. I disputed but accepted defeat and paid to avoid more damage to my credit report! I HATE SAMSUNG FINANCING! I'm thinking Apple for my next phone.
27 April 2023
Unprompted review
Reply from Samsungfinance
Thank you for taking the time to leave a review.
However, it appears that this review relates to a service based in the United States and is not associated with Samsung Finance in the UK. Our services are only available to customers within the United Kingdom, and we are not affiliated with the provider you have mentioned.
If you believe this was submitted in error, we kindly ask you to update or remove the review to ensure feedback is directed to the correct organisation. Thank you for your understanding
DO NOT USE SAMSUNG FINANCE/TD BANK
I ended up paying for a pair of headphones twice due to poor online account services. Because their website was so screwed up, I never received e statements and could not log on to make payments. When TD Bank finally sent a paper statement, I paid the amount IN FULL. Months later I received a $90 bill stating that a $5 dollar late fee had never been paid. Between the horrible website and the customer service, this was THEE worst finance company I have had the experience with. I am filing a complaint with my state's revenue office due to this experience.
16 August 2023
Unprompted review
Reply from Samsungfinance
Thank you for taking the time to leave a review.
However, it appears that this review relates to a service based in the United States and is not associated with Samsung Finance in the UK. Our services are only available to customers within the United Kingdom, and we are not affiliated with the provider you have mentioned.
If you believe this was submitted in error, we kindly ask you to update or remove the review to ensure feedback is directed to the correct organisation. Thank you for your understanding
Not worth the trouble!
Their system flipped my routing and account numbers; I got charged return fees for their system messing up. I called and was assured it was fixed and auto pay was running. Yeah, it was NOT. It tried to charge with the same messed up info, accruing more fees that should not exist! Now the account is not eligible for autopay when the issue is 100% on their end and they had been contacted over it previously. I would only recommend using their financing to people if you want a headache.
18 July 2023
Unprompted review
Reply from Samsungfinance
Thank you for taking the time to leave a review.
However, it appears that this review relates to a service based in the United States and is not associated with Samsung Finance in the UK. Our services are only available to customers within the United Kingdom, and we are not affiliated with the provider you have mentioned.
If you believe this was submitted in error, we kindly ask you to update or remove the review to ensure feedback is directed to the correct organisation. Thank you for your understanding
I've used Samsung finance for a few…
I've used Samsung finance for a few months and been ok. However today, I have received a message saying my account is in arrears.
This is because the system has not recognised today is a Sunday and the payment won't be taken until tomorrow as per the terms and conditions. Having no access to a human to discuss this is not cool as my first thought was that my bank account had been defrauded
26 March 2023
Unprompted review
Reply from Samsungfinance
Thank you for taking the time to leave a review, and we’re glad to hear that your experience with Samsung Finance has generally been positive up to this point.
We're sorry for the confusion caused by the message about your account being in arrears. This was due to a one-off technical issue linked to the clock change in March 2023, which affected how our system recognised payments due on a Sunday. In cases like this, payments are taken the next working day in line with our terms and conditions, but unfortunately, the system generated an incorrect arrears notification in error.
We understand how worrying this must have been, especially when it wasn’t immediately clear what had caused the message. We’ve since fixed the issue and taken steps to ensure it doesn’t happen again.
Thanks again for your patience and for highlighting your experience — we do appreciate your feedback.
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