Samsung Electronics Reviews 

I bought a Samsung product from mediamarkt, which broke down in about a year and considering the warranty period, Samsung told me that I would receive a discount card for the full price that I paid last year to buy any other product from Mediamarkt from any brand. Sounds all nice till hear as I could order a new product from Samsung again or any other brand. However, reality is Mediamarkt is not able to activate this discount card for more than a month and speaking to customer services 3 times, only thing you get is we will send the request to another department. In short you never hear back from Medaimarkt thereafter, issue continues for weeks, you need a new product urgently, Samsung doesn’t care at all and pushes the problem to Mediamarkt… and as a customer you suffer and got stuck between 2 big companies, which neither of them has any real respect or understanding of their customers. By the way, discount card has a time limit till end of September, so it looks like a clever way of Samsung and Mediamarkt to screw their customers to avoid repair or replacement costs

Had a Samsung washing machine for repair (~5 months ago). The repairman broke some internal parts. Had to wait 10 days for replacing it. Then, after that, the repairman "supposedly" repaired the machine. A couple of weeks went by and the problem returned and was not solved. I again called for an appointment. This time I was told to pay 66 euros. Despite this being their inefficiency to solve the problem, to avoid discussion I agreed. The repairman came again, did something and said the problem is solved. After, I try to run the machine again after he left- back to "0". THE MACHINE WAS NOT REPAIRED. I have wasted weeks on this and had to 2-3 months do my laundry outside (50 EUR/ week). Pathetic experience. Horrible horrible experience. Because they try to dodge negative comment by asking for reference number- I already put it here (2650456)

I cannot believe how awful customer service is. They just dont care. GAve me two voucher to use for placing my order. they did not work. They promised that after I order a product the vouchers would work for the next order. still does not work and now they say they can do nothing about it. Is like a fraud you promise a lower price with a discount and never give it. Worst is customer service was on the phone for 1 hour with them and they came back saying they cannot do anything. I have all the documentation including a copy of the chat where they have said make two separate orders.

Only took 6 months to reaolve my issue. If they'd invest in customwr support they'd be #1.....

New S23 Ultra purchased in March, S pen disconnected issue. Since day 1 in contact with Samsung support, still not fixed and every time I get apology and I am asked to wait. They offered to replace the pen 4 months ago, still waiting.. every time I get a different reply. Avoid this brand at all cost, they only care about profits and sell you lies. When you need support they couldnt care less.

DO NOT ORDER THROUGH THE SAMSUNG WEBSHOP - IT IS A SCAM
Samsung delivered damaged goods which we did not accept.... the order was returned by their outsourced delivery company DynaLogic and canceled it. We have no idea why they canceled it.... 20 days later we are still waiting for a refund. We call every three days and get told you need to call back in 10 days We want our money back immediately or will be taking further action.

Very bad customer experience. Bought a 55inch OLEG tv on the webshop where it stated that it can be mounted on the wall or stand (customer preference) at no cost. However, when they came to deliver and install, the installation company told us that they didn’t get the assignment to install on the wall from Samsung. Samsung doesn’t even ask this question when purchasing online where you would like to install the tv. It has been a week that they will solve the issue and still no email update on the situation. Im close to returning the product. I would’ve even paid for the service if they had asked the option. On top of that, rude customer care that even accuses the customer for not picking the installation option when we did and speaks rudely on whatsapp.

I am quite disapointed with customer service at Samsung. They have a "trade-in" promotion where you can hand in your old product of the same category to receive an extra discount on a new product. Before purchasing our washing machine we called Samsung customer service to ask if that promo applies to the products of other brands too and they assured us that you can only trade-in other Samsung products. So we purchased a new washing machine without a trade-in discount, but when they came to deliver our new machine, we handed in our old machine to them anyway. Same day I noticed on a Samsung website that this discount actually applies to other brand machines as well, so clearly we were misinformed. I called to Samsung Customer Service again to explain to them what happened and ask if we can get the discount afterall. The CS representative was quite rude and implied that I am making the stuff up and that it says nowhere in their website that this promo applies to other brands too. I had to navigate her to a page where I saw it (which was on their main promo Web page written in large letters). She had no idea about this and got visibly confused. Then she transfered me to another department, where an extremely rude man picked up the phone. He was very dismissive and even said "hello" in visibly annoyed voice. He would not even listen to what I have to say. I asked him to arrange a return for me and to bring my old machine back. This call lasted for almost an hour. He then dropped the phone on me and never called back or followed through. I generally love Samsung products and passionately promote it to my friends. I use it everywhere from my phone to my household appliances but with such a low customer service quality I might gave to reconcider switching to a different brand.

It's incredible how much of a scam samsung.com really is. Twice I had nothing but problems with them. First my S21 broke due to their fault. They said it would be repaired. After calling a 100 times (cause they just hang you up every single time). Finally someome was able to send help. Dynafix would come tomorow, never arrived. Called around 10-15 times again. Dynafix would come again, and again they never arrived. Called another 10-15 times. And finally dynafix arrived, only to lose my phone for 4 months. Then again bad service after receiving a promo code product. product need to be registered for waranty, yet they never gave us a receipt, cause it was a free product. That it's free doesnt mean the rules get thrown out of the window to get warranty. Why are they even allowed to sell products, this company is a big scam, never ever seen a customer service this bad.

Awful awful service. I spent 1200 on a phone (never again). I took out insurance and it was stolen. Samsung passed me from pillar to post before eventually 4 months later saying they had switched insurers and I had to deal with the old provider myself. No idea how and nobody helped me at all. Shtty service all the way.

My washing machine gives an error code and we are not able to fix it ourselves; I have now been trying to contact the customer service in The Netherlands for a week!
Never had such problems to reach someone, no mail address, phone has an incompetent set of employees, made an appointment but never got it confirmed.
I now have tried to cancel the appointment - I will contact a local firm to get some service.
Never Samsung anymore

The worst customer experience you can imagine. Due to a Error Code on our TV we are not able to download or use any apps. Since more then 3 weeks trying to get help from Samsung but so far not getting any reply from the service center itself. All they promise you is that they will get back to you within 48 hours with a solution but they never do and at the end you contact them again and the whole thing starts from the beginning…

I bought Samsung s23 ultra on 3 Feb 2023, and claimed 180e on the same day. I received an email that the receipt is not clear so I tried to chat with a customer service via whatsapp. The receipt is really long so I can't make one picture so I made 2 pictures where you can clearly see the date when I bought it. But the customer service made it so difficult and asked for date for the below part. I explained the receipt is really long but even a blind person can see those 2 picts are from the same receipt. This costs me so much time for such a small money. I think Samsung just promise empty word to make you buy expensive phone but try to avoid to deliver the gift I deserve. Ridiculous!!!! As soon as I finished my current contract I will switch to apple. I have been using Samsung for 20 years but I think I wlll no longer want to stay as their customer with this kind treatment. Guys, don't get fool with empty promise from Samsung!!! DONT BUY SAMSUNG!!!!

Stay away!!!!!

The client service is terrible! Order a microwave, it came and it was bent. Sent it back to get a new one! Been waiting for 3 weeks just to get a answer!!!

It's a shame to write this 1* review as I have always used samsung phones. And have not had any issues with any previous devices. I loved the technology of the folding ability of ZFold3 & Samsungs ambition to bring new technology to phones.

Unfortunately one of the major downsides of the fold device is a common manufacturing issue that effects the audio over time... The audio starts to cut out in unfolded position and only plays in folded position (an issue widely reported on forums and social media)

Obviously you'd expect Samsung to rectify known manufacturing issues on their devices. Samsung support advised me to complete various steps including removal of protective case to try and rectify the issue at home before returning device for repair.

Unfortunately after them to tell me to remove the protective case, (previously being used to the extra grip of the case) the phone slipped from my hand resulting in small cosmetic crack just to the very top corner of the front screen.

As the main issue with the phone was a manufacturing defect present prior to the cosmetic damage we'd think that samsung would take responsibity for the manufacturing issue.

However Samsung have washed their hands of providing any customer support for the manufacturing defect - using the excuse of cosmetic damage... when it is obvious to anybody taking a reasonable view that the primary existing internal manufacturing fault presenting itself before protective case was removed would be present with or without the secondary minor cosmetic damage.

I told samsung I take responsibility for the cosmetic damage, which occurred due to following samsungs instructions to remove protective case and asked if I could pay for this part of repair, the issue that was my fault....
And asked Samsung to take responsibility for known manufacturing defect on their device which they have refused to do.

The repair center says that as the manufacturing issue effects the motherboard the repair costs more than the device value. (A major manufacturing problem).
I could easily pay for my error (a small cosmetic crack) but Samsung refuse to take any responsibility for their manufacturing fault making the device unrepairable.

Terrible ustomer service makes this review 1*

Contact via app en Facebook Messenger verloopt niet of uiterst traag. Urenlang geen antwoord op een probleem met mobiel. Zeer teleurstellend.

Fast delivery and good products.

The worst customer service ever! After buying a washing machine via their website, it arrived damaged. The delivery guy took the old machine we had before refusing taking back again the damaged one that he brought. After I called and called 100 of times in their service they finally took the damaged machine, but they were not able to replace with an appropriate one. 2 weeks without washing our clothes, spent working days to stay home to wait the deliveries, service rude without respect. It is a shame this brand to hire people like that! They damage the brand reputation. Finally they offered us a ridiculous gift card for the struggles we had for the issue, but they never sent that gift card! I have replied many times that email, but never received a feedback. Shame on You Samsung Electronics and the incompetent staff you hire that drop the phone conversation to the client without clarifying.
Do not make the mistake people to buy in this website. Try to go to resellers.

Really terrible service. I never expected this from the official store of samsung and I cannot stress how fruhstrated I am. New Washing machine wasn’t working, so they took it back. 2 weeks now without a washing machine that I am trying every day to call them but they offer no solution. In fact they are respond blatantly without any sense of customer service. Really crazy behavior.. donyourselves a favor and stay away

Worst nightmare

My washing machine broke within the warranty period. It's been 40 days and counting since I communicated. They sent a mechanic, he assessed it could not be fixed and that I needed to have it replaced.

40 days and NOTHING still. I have a broken washing machine at my place. I'm moving and probably won't be able to get it.

I spent 600 euros and I'm getting the worst service there is. The bakery in the corner of my street is more prepared to deal with customers than this company.

Just frustrating for me and embarrassing for them.