Samsung Reviews 

The Samsung devices are way more user friendly than anything else out there. My s24 does everything and sometimes before I have to ask it. Ai on a Samsung phone is the bomb

FALSE PUBLICITY. I bought a T9-SSD-Hard-Disk advertised at over 2000MBs. On any Mac whatsoever it will not do better then 825. Brand new, open surgically for testing. They would not accept a return. Hours on phone and Chat. Worst service ever. Competitor brand advertise on their front page that it won't do more than 800 on a Mac. OPC (Office de la Protection des Consommateurs) confirmed the very bad reputation of Samsung and the numerous complaints. Although I am computer literate, my mistake was to trust their advertisement and not check thoroughly.

In January 2021, I purchased a top-end Samsung QLED TV for SGD 4000 in Singapore, trusting the brand’s global reputation for quality and durability. Fast forward to April 2025, and the TV has developed horizontal lines across the screen — the diagnosis? A failed panel, just four years into ownership.

I contacted Samsung support, only to be told that replacing the panel would cost nearly SGD 2000 — almost half the original cost! Despite my multiple appeals, Samsung has refused to offer a free replacement or even a goodwill exception, citing that my warranty has expired.

Let me be clear — I am not a one-time buyer. I have a Samsung QLED TV, top-end Samsung fridge, Samsung sound bar, and a premium Samsung washing machine at home. I’ve always trusted the brand and recommended it to others.

What is the point of buying premium if it doesn’t last?
Where is the empathy for loyal customers?
Does a failed panel in just 4 years reflect Samsung’s definition of “quality”?

I’m extremely disappointed by the lack of ownership and customer-first thinking from a company of this stature.

Samsung, you can still do the right thing — acknowledge that this is not acceptable for a premium product and offer a free panel replacement as a one-time gesture. Your silence and refusal so far say a lot about how you treat loyal customers.

#Samsung #QLED #ConsumerRights #DisappointedCustomer #SamsungSingapore #PoorService #LoyaltyMatters #CustomerExperience #CASEsg #PremiumPriceCheapQuality

I purchased a Samsung washer and dryer with high expectations, but unfortunately, my experience has been disappointing. Despite the products being under warranty, I’ve faced ongoing issues that have not been resolved satisfactorily. Additionally, the customer service process has been frustrating and time-consuming. I am requesting a refund, as I believe it is the most appropriate solution in this situation. I hope Samsung will address this matter promptly to restore my confidence in their brand.

Attached photo of repair man

I will never buy another Samsung product. Terrible customer service and even worse products!! The break with 5 months of having them

I don't think they are worthy of even getting 1 star. I bought an over the range miicrowave in February of 2024. This week we got an error code which we tried to trouble shoot and of course it requires service. Warranty expired less than a month ago. They wanted a $140 non refundable payment just to send someone out to let us know what the additional cost of labor and parts would be. Appliances should last more than a year. I will NEVER buy another samsung appliance and will let others know not to. I am very disappointed in them and their service

I had a 2024 77” Oled.After 3 months, black screen, no power led, remote charged,no protection plan from Best Buy,no certified Samsung repair in my area to use except for Best Buy for a cost. Who knows what’s wrong with it. A month working with Samsung over the phone. Requested cash refund instead of Ecoupon which could only be used at Samsung.com. Got my money back and kept the tv but had to peel off the serial number sticker.

DO NOT BUY FROM THIS COMPANY! I PURCHASED A NINE HUNDRED DOLLAR T V AND WITHIN FIVE MONTHS, THE WI FI MODULE DID NOT WORK. SAMSUNG SENT OUT A TECHNICIAN AND SAID, BECAUSE IT WAS MOUNTED OUTDOORS EVEN THOUGH IT WAS UNDER A COVERED PATIO INSIDE A SEALED BOX THAT IT WAS NOT UNDER WARRANTY. MIND YOU THERE WAS NO PHYSICAL INSPECTION. HE COULD NOT SHOW ME ANY DAMAGE MY LAST OUTDOOR TV WAS ALSO SAMSUNG. LASTED THIRTEEN YEARS, AND IT WASN'T EVEN IN A SEALED BOX. IT WAS JUST UNDER A COVERED PATIO. IF YOU PULL OUT A MODULE AND SHOW ME WATER DAMAGE. I'LL EAT MY WORDS. HE DIDN'T EVEN LOOK AT IT. I'VE BEEN A SAMSUNG LOYALIST FOR THE BETTER PART OF 35 YEARS AND SPENT EASILY $60000 ON. EQUIPMENT FROM THAT COMPANY. THAT ENDS TODAY! IF YOU'RE SMART, YOU WILL SPEND YOUR MONEY ELSEWHERE.

Samsung 65" 4K QLED is a nice TV, but I cannot use it. Only auto channel settings for 3 DVB-C service providers in Denmark. No manual alternative. I have reported it to the Danish Competition Authority, for only in favor the three providers.

Update: finalen got all the channels programed. By telling it to search Swedish DVB-C channels (although I am in Denmark), there is indeed manual setting options, I can use. Change from 1 to 2 stars.

PS: This Samsung 65" 4K QLED Smart TV was purchased from Elgiganten.dk. I am about returning the TV. It will cost me DKK 499.- for shipping.

Recently bought a 65" samsung oled smart tv and was truly amazed with the quality in the picture and sound as well as functionality. its very user friendly and stunning to view. Pairs with my samsung smartphone incredibly easy making streaming a breeze as well as smooth transitioning between my devices. Am in love with the quality of this tv. Worth every penny.

Never disapointed year after year i keep chosing Samsung products.

It was good experience with Customer support

Bad service .. bad customer service... extremely bad quality... bad aftermarket service. They sell phones and they treat you as shit after selling. They kiss your **sssss before to buy something after that they treat you as shit.

Plus de bluetooth pour le "S-pen incroyable" du Samsung S25 Ultra ! De qui se moque-t-on ? Du downgrade à un tel tarif ! Eh bien bye bye Samsung !

BEWARE—The repairman said these break all the time. I have gone on for 4 weeks trying to get this worked out with the repairman and Samsung. I am writing to express my frustration regarding an ongoing issue with my BESPOKE side-by-side refrigerator, which has stopped functioning properly just under six months after purchase. Unfortunately, both the freezer and refrigerator have failed, leading to significant food spoilage.

Upon contacting Samsung for assistance, I was instructed to have a service technician assess the situation prior to seeking a refund. However, my experience with the service department has been less than satisfactory. After multiple calls and undergoing a tedious referral process to different service centers, it took four days for a technician to visit. Upon inspection, the technician found liquid coolant leaking and noted that the appliance appeared to be glued together, indicating that this issue is a recurring problem.

I was informed that replacement parts would need to be ordered, which would take an additional week due to delays caused by a fire in California. As a result of this situation, I have lost over $800 worth of food, including a $500 order of diet Nutrisystem food that has completely spoiled.

I have reached out to Samsung’s service department regarding compensation for my losses, but I was only offered $200, which I feel is inadequate given the circumstances. I believe it is unjust to be penalized for malfunctioning products, especially when the refrigerator is still under warranty. Was told not to get rid of the fridge or warranty nonvoid. So, I am to go without buying a new fridge so this large broken-down appliance sits here until they get around to it. Then we'd have to find a way to haul this faulty appliance away. Shuffling responsibility again.

I have been shuffled around from rep to rep with Samsung. Each is asking for the same information. I wait for a return follow-up. Two days later a new rep calls; he now has my case. Two days later, another rep calls, asking for the same information. Weekend and no response; I have tried to call several times. Busy.

Worst kitchen appliances ever. Everything broke in 5 years. Dishwasher, stove, refrigerator. All broken and they only have one year warranty and no extended support from Best Buy.

Ordered a fridge, but both the delivery company and Samsung have been unhelpful. The fridge was supposed to be delivered on 20/01/2025, but there was no communication from either the delivery company or Samsung, and it wasn’t delivered that day. I wasted the entire day waiting. The delivery was rescheduled for 23/01, but once again, the delivery was not made. Customer service from both Samsung and the delivery company has been disappointing. I expected Samsung to help prioritize the delivery, but this was not the case. I also do not recommend the delivery company, AGEDISS, for similar reasons.

Do not order from them even if you see a cash back offer they scam people !

Samsung France , pire achat de ma vie – une marque à fuir !

Samsung ? Jamais plus. J’ai acheté une tablette à 1000€, attiré par une offre de cashback de 300€ et un cover offert. Résultat ? RIEN. Pas de remboursement, pas de cover, juste une expérience client catastrophique.

Le cashback ? Une blague. Après des mois d’attente, on m’annonce que mon formulaire est rejeté parce que j’ai décollé l’étiquette au lieu de découper le carton. Sérieusement ? Vos instructions étaient totalement floues ! Et comme j’ai eu le malheur de perdre cette étiquette inutile entre-temps, impossible de refaire la photo. Fini, c’est perdu.

Et votre service client ? Un désastre total. Incapables d’aider, arrogants et inefficaces. Ils se contentent de répéter les mêmes excuses bidons sans résoudre quoi que ce soit. J’ai perdu des heures avec eux pour rien.

La tablette elle-même ? Une énorme déception pour le prix. Samsung n’arrive même pas à rivaliser avec Apple, que j’aurais dû choisir dès le départ. J’ai jeté 1000€ par la fenêtre, avec un goût amer en bonus.

Je ne recommanderai JAMAIS Samsung à qui que ce soit. Vous avez définitivement perdu un client, et je ferai tout pour dissuader mes proches et connaissances d’acheter vos produits.

Samsung : zéro fiabilité, zéro respect, zéro qualité.

Samsung – Worst purchase of my life. Avoid at all costs!

Samsung? Never again. I bought a €1000 tablet, lured by a €300 cashback offer and a free cover. The result? NOTHING. No refund, no cover, just a customer experience from hell.

The cashback? A complete joke. After months of waiting, I was told my claim was rejected because I peeled off the label instead of cutting the box. Are you serious? Your instructions were completely unclear! And since I lost that pointless label in the meantime, it was impossible to send a new photo. Game over, it’s gone.

Your customer service? An absolute nightmare. Useless, arrogant, and completely ineffective. All they do is parrot the same empty excuses without solving anything. I wasted countless hours with them for nothing.

The tablet itself? A huge disappointment for the price. Samsung can’t even come close to Apple, which I should’ve chosen from the start. I basically threw €1000 down the drain, with a bitter aftertaste as a bonus.

I will NEVER recommend Samsung to anyone. You’ve permanently lost a customer, and I’ll make sure to warn my friends and family to steer clear of your products.

Samsung: zero reliability, zero respect, zero quality.

Applied for a €100 promo refund. Provided documentation requested and repeatedly told not sufficient information.
Samsung are not honouring their promotion