The process was clean and on time. (Even a day or two earlier.) The order delivery was divided into two packages (phone and case). Ideally the packages could be combined saving resources? Devic... See more
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Shockingly bad service and customer care !!! Have ordered a phone on the 15.06.2026 , today on the 22.06.2026 order still in Vorbereitung status !!! The only excuse I can get from these so called "Sam... See more
Well, i love samsung and an update was in the pipeline. I actually wanted the s23 but again and again it was not available, not sure why so the deals weso good i got myself the s24 ultra.its amazing... See more
It was pretty straight forward, there were a lot of discounts and codes to apply which reduced the price of the S25Ultra, which is very nice. It was also great having the delivery date accurate and on... See more
Company details
Written by the company
Entdecke die Welt von Samsung Deutschland. Finde die neuesten Smartphones, TVs, Haushaltsgeräte und profitiere von exklusiven Angeboten und dem lokalen Kundenservice.
Contact info
Germany
- www.samsung.com/de
4.3
Excellent
20K reviews
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Samsung online shop is a great way to…
Samsung online shop is a great way to buy their products as they are automatically registered, you get points and you get a special discount on online shopping. Plus you are comfortable when claiming for a defect as you dont have to involve a third party. Will buy from them again
7 June 2025
so good and super
7 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The Samsung cover case was of horrible…
The Samsung cover case was of horrible quality. I would like to return this but your online tool does not allow to return. I have left an email but there is no solution to do this since almost 2 weeks now
26 May 2025
Reply from Samsung Electronics Deutschland
Samsung Electronics GmbH
Hello,
we are sorry to hear that you did not like the cover case for your smartphone. We have been informed that the return has been successfully completed. We hope that
you will be satisfied with your next order.
Kind regards,
Your Samsung Service Team
Satisfaction 100%
16 May 2025
The women from the customer service…
The women from the customer service called Maritta was very kind and helpful. I wish if all people have the same energy.
15 May 2025
"I am annoyed."
:
"I recently purchased two phones from Samsung for $2500 and did not receive the expected points. I am disappointed with this experience."
14 May 2025
Reply from Samsung Electronics Deutschland
Samsung Electronics GmbH
Hello Mohamad,
in this case, please contact our customer support. You can reach our colleagues on the following number: 06196 77 555 15
Kind regards,
Your Samsung Service Team
The break down of the product and price…
The break down of the product and price as well as any discounts is clear. The ease of use of the website is pleasant. The communication regarding my order and delivery thereof is also clear and accurate.
17 April 2025
Delivered the product on given deadline…
Delivered the product on given deadline
And good packaging of phone and i blindly trust on Samsung. Thank you 😊
4 May 2025
The App is quite user-friendly
The App is quite user-friendly, the shipping is fast. The package is very good and the product arrived well. The general buying experience was very good.
15 April 2025
Samsung No1 to build tv without sound
Just bought Samsung q60d 75” picture fantastic but sound quality really bad not bass at all .
Awful experience with Samsung, SONY makes much better tv ,i am personally sony lover but someone suggested me for this tv so bought but really bad one.
Not even any 3.5 mm jack on tv.
Samsung built tv like this hard to believe qled tv of this range.
Very bad , Hisense or tcl can be much better than Samsung s q60d
28 April 2025
Unprompted review
Reply from Samsung Electronics Deutschland
Samsung Electronics GmbH
Hello,
we are sorry that you are not satisfied with your TV. If you are still within the statutory return period, you are welcome to return it.
Kind regards,
Your Samsung Service Team
Smooth and easy
26 April 2025
From ordering to delivering
From ordering to delivering, everything was great. Thank You
25 April 2025
My refrigerator was in but the Bonus of…
My refrigerator was in but the Bonus of the galaxy was not part as stated. They claim the Adresse was wrong, but bringing the refrigerator the Adresse was correct.
19 April 2025
Reply from Samsung Electronics Deutschland
Samsung Electronics GmbH
Hello Queenstar,
we regret to read, that you experienced inconvenience with the delivery. We checked internally and were informed that the delivery has now arrived at your address. If you have any further questions, please feel free to contact our colleagues at Shop Support: http://spr.ly/Samsung_Live_Chat
Kind regards,
Your Samsung Service Team
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