Sam's Club Reviews 

They destroyed my daughter’s birthday cake! It has bubbles all over it and happy birthday is written so small you can barely see it…..

Let me first say Sam's Club as a corporation is excellent with their stores and my complaint would be towards the manager of my Sam's Club store. We only eat sour dough bread. Sam's bakery makes excellent sour dough bread, but for whatever reason my Sam's Club is generally out of stock. Business 101, if you are continuing to run out of stock.... make more, the Sam's Club corporation will love you. This has been like this for more than a year

Bought Tires, Big Mistake, Had to rescheule install 3 times. My wife had an inspection coming up and needed tires, went on Sams club bought 4 tires and got an install date in 2 days, which was perfect because it was before her inspection.

The day of the install they call her and say, dont come we dont have the tires. Over a week went by and I finally got a call from a person who said we can get tires there but you have to pay for them, I said why I already paid online. He goes ok, no problem youre right.

My wife was overdue now for her inspection as it had been 2 weeks. We go get the tires installed and I let my wife out to pick up the car, 2 seconds later she calls me, we have to pay again. I go in confused, said I already paid and wont pay again, I'm told then youre not getting your keys and a guy puts my our keys in his pocket and walks away. It then escalates and some other people in the store come over, show us your sams club card which I do and it shows I already paid, but they say because of inventory that I have to pay again and get a credit later. This was a nightmare. Oh, originally when my wife went in the guy who took the keys said he checked online and that I didnt pay. I was not confident about the credit but I needed the car back and I paid again. Now i'm out of over $1,000 unless they give me a credit, which occured. The tires are good, but not worth the drama we went through.

Ran into a problem tonight.. I bought 2 different bags of chips and the cashier scanned the same one twice… accidents happen.. but when I was leaving the store a worker named Jayden stopped me and scanned my items and loudly said you didn’t pay for these.. I explained to him it wasn’t my doing .. I had gone through a line with a cashier.. he then took my bag of chips out of my cart and told me if I wanted them I’d have to pay for them.. several people were there and honestly it was very embarrassing… my wife and I walked out and looked at the receipt and seen where the mistake was made. I came back in and explained to Jayden what had happened.. he took his had and waved towards the service counter and told me I’d have to take it up there..

I went to the service desk and explained the problem and the nicest woman working there help me. I then asked to speak to a manager because I didn’t like the way things were handled , before I got to the service desk.

Big surprise.. no managers were available to help me.

Beavercreek Ohio

While I appreciate their product availability and pricing, Sam's Club seems to have FORGOTTEN about customer service. I visited Costco on Friday and Sams Club on Saturday...what I encountered with Sam's Club was a lack of responsibility for customer needs. One BIG concern came when I checked out and attempted to get box tops or boxes to organize my purchases and get them into my cart and then into my car. I have always had the option to use boxes stacked by the registers or outside the exit doors in large bins. Apparently Sam's Club has stopped offering ANY BOXES OR CONTAINERS. I spoke with an employee at the exit and then addressed the concern at the Membership Counter with their Manager on Duty (Cora) her response "Sam's Club wants to BE GREENER"...but only at the expense of customer service. My opinion is...they get MORE MONEY when they recycle ALL OF THEIR PACKAGING...despite the fact that customers use the box tops and they recycle them at home...that's not something Sam's Club even asked consumers before they TOOK AWAY the option. I will followup with Sam's Club online "ClubFeedback" but I believe other customers should provide their opinion on how Sam's Club is handling this issue.

First of all, I used to love Sam's. Then they "upgraded" their Premium Membership, about 2 years ago, maybe 3? Ironically, Sam's delivery and online website has continued to tank and tank and tank. TBH they're so far in the hole, IDK how they'll get out. That being said, I got a jump on Mother's Day, or so I thought, by ordering 18 stems with vase of Pink Roses, my mom's absolute favorite, on 4/30/26 to be delivered on Fri 5/8/26. I received a text on Fri saying they were shipped and then another shortly after saying they were on their way, before 11am. I kept waiting for a text msg saying they were delivered. Needless to say, I'm still waiting for that text, 5/9/26 12:18pm and counting. Unfortunately, showing up at her door carrying them myself wasn't an option. I did call the 888# today around 9am and was greeted by a Very Snarky AI agent. Who knew they were snarky? Oh well, talking to myself would've yielded much better answers. Not to mention, I was left questioning--why did it keep dodging my statement to speak to a real human being? Is AI being programmed to make us go through them even though they're not helpful in the least?
I'll end by saying AI is only good for a great circle-jerk conversation on how you should and shouldn't speak to Them🙄

I ordered a shed from Sams. It asks what day you would like it delivered. I had it scheduled on a Thursday for delivery so I could set it up for the weekend. No delivery, Friday I contact the shipping company (EFW) and they said it would be Monday delivery. I had ordered it a week prior so they had planty of time to ship and deliver. Absolutely terrible!!

I did a curbside pick up yesterday and it was a NIGHTMARE! I got to Sam's and apparently they have changed where curbside pick up is located. It was the front of the building and now it is on the side of the building. But yet the front of the building still has parking spaces clearly marked "PICK UP ONLY". No notice regarding this when I ordered, nor when the order was confirmed nor when I checked in that I had arrived- right on time as I had scheduled. I waited for 15-20 minutes with zero communication. Then received an email saying thank you for your pick up when I was parked and STILL WAITING!!! It was pouring down rain outside and I had my dog in the vehicle with me. I locked the car went in only to find two employees behind the customer service counter teasing and joking around with each other- maybe a ridiculous attempt at flirting. Once I got one of their attention and explained what was going on they proceeded to blame each other for not taking the order out. Literally saying to me "it was his turn" "no, it was her turn", etc. Once I got them to stop blaming each other like children, the young man took me to the area where my groceries were sitting. No ID was required- I could have been stealing other people's groceries for all he cared. He explained to me it was his co-workers turn to run my items out. That it wasn't his problem (his words). He said that everything had shifted from curbside being in the front to the side of the building- this is the first I am hearing of it. When I asked if customers had been notified he shrugged. I then asked why the parking spaces still said "PICK UP ONLY" he said the managers didn't want to pay to have the spots painted over. I asked if I hadn't come in would they have just let me sit out there until close and he shrugged with a "I don't think so".
It was very obvious neither one of these employees cared what was happening. It was raining and they didn't want to go outside. Shame on the laziness and lack of communication that starts at the top of the food chain and dribbles down. If the Supervisors don't care why should the rest of the employees was the attitude that was very apparent. If I was able I would have rated this negative stars.

We were in the Cedar Rapids, IA Sams building shopping for a school event. Christina B at the register was very rude to us not having the school district tax-exempt membership card. In the past, using the school debit card we had not needed the membership because it was automatically issued. While Christina did clarify we needed the tax exempt she was disrespectful to our school advisor. She also had changed her tone and body language seeing is High School students with one adult. We went to guest service to see if we could purchase these at the time and because of district conflict we couldn’t. This being said the guest service employee was very kind. Christina B then came over and told us that we needed to change the membership card so we wouldn’t cause another conflict. We usually enjoy going to Sams especially for school events, but this was not a good experience causing us to go to another store. Her guest service was awful, and her tone had caused our attitudes to be affected towards Sams

I called Sam's Club to place an order with the bakery. Once someone finally picked up, she said this is "Costco bakery". I said "Costco? Yeah, Costco" and then hung up. I called back to get a manager, but the manager did not come to the phone.

I am a black woman that recently purchased a four set of tires from Sam's tire and battery. A warranty was purchased with those tires. The first Issue arose when I got a nail in my front driver side tire , I revisited Sam's to have repaired, they said the nail was in a place that they said they would have to prorate And charge me to replace it with a new tire. I was informed that the set I recently purchased they no longer sell anymore. So they ordered a mix match brand that I do not like, but I agreed to because that was my only choice given. I Revisited the store had the front driver side tire replaced with a different brand from the original set. I purchased. I have four tires that had no airs leaks.

In a short amount of time I get a nail in my back driver side tire when visiting the store this time the Nail was in the same place and I have a pictures to document all these facts it, but they said t this tire can be patched. I left my car with Sam's for two days for them to patch it to be called to pick up car only to return to a flat tire when I picked up my car. I thought maybe they just forgot to put air back in the patch tire so I had the gentleman to put air in the tires and I left. It was flat again the next , and the tire continued to leak air when I return to have them to look at it, they said it's because my rim is cracked and the salesman badger me about going to a mom's and pops. I informed him that I was recording him while he badgered me to leave that place without honoring my warranty and go to a mom's and pops. I left there with me and my two children with a flat tire and I purchased them from Sam's with a warranty that they will not help me with. Can someone please contact me 706-589-5551 . I do not want this to escalate to a legal matter. I just want my tires fixed.

I went into Sam's after purchasing new membership on line to get card to use for gas purchase. My husband and l, are honorable US Veterans. After a short wait we were greeted by Jackie at Customer Service. She asked for our ID and created our new Sam's card. Our mistake was going shopping on empty stomachs. When it came time to check-out we met Arielle. She told us to come to her lane, she'd check us out. Not only fast, almost $200. In sales, Arielle kept her smile as she scanned our items. Another smile and told us to have a good afternoon. Wow! Not only Gods' Favor to find a handicap parking, the shopping cart for my husband was charged; and we had 2 great people working in Sam's,"back-to-back!" Both were being nice and only doing their jobs, Sam's come a long way for good customer service. We, Thank you ladies!! This was our best shopping for anything/where in a long time! Jackie and Arielle are 10 🌟 's, a Bag of Pita Chips with Texas Sauce!! They Rock!! Sam's better hold onto them! You have two great employees! Have a great week ladies! You've added joy to ours!

Respectfully,

The Champine's
ROMANS 10:9 ❣️ JOHN 1:12

DELETE THIS PoS SMOKE SHOP!!!!!!!!!!!!! Look at my reviews i do reviews, so i live in Stillman Valley and Byron is 5 mins from us SO we take the lil drive compared to the 2 hr+ drive to dispo in rockford..... i get back open my 1 G maui wowie and BRO THIS SHIT FEELS LIKE SAND, THCA???? hell na i smoke 24/7 AINT NOTHIN U CAN TELL ME.... i been smokin since i was 8 this is bunk weed id rather get reggie atleast id get high!!!! DO NOT GO TO THESE PEOPLE!!! I WISH I WOULD HAVE READ THE REVIEWS!!! Ur lucky ion come back on gang X,D

Twice! In one month. Orders were placed with my upgraded membership on line and twice orders were cancelled by them with no reason given. One was a pickup with item in stock! And items were standard items. Customer service says their “research team” will investigate and within 48-72 hours will email me. They can’t even tell me if it’s a problem with my Sam’s credit card. In the meantime, I’m advised not to order the items again as they will probably be cancelled again. Think I’m about done with Sam’s. Unacceptable

Sams Club is a scam, fraud store, stealing from people to stay afloat, losing to Costco and BJs. Especially online and memberships. Recurring Charges for memberships, yet no membership, says expired but charged my credit card, so disputed but they sent my credit card ten pages of jargon about recurring membership and I didn’t properly cancel in time though I have never shopped there or online ever. So my credit card honored the charge, yet sans says I still don’t have a membership. Crooks, fraud, scam. Joshua on forest drive Columbia sc

Dear Sam’s Club Customer Service,

I am writing to formally report a very disappointing service experience I encountered at your Frederick location store on Friday, April 24, 2026.

During my visit, I purchased an item (Item #561914 – MM Purified Water). After completing my purchase, I was informed by an associate that the employee responsible for assisting customers with loading items into their vehicles was on break, and I would need to wait approximately 30–45 minutes. While this was inconvenient, I agreed to wait.

However, after an hour and a half had passed, no one had come to assist me. I approached staff to inquire about the delay, but no one was able to provide a clear answer or update. I then requested to speak with a manager. A gentleman who identified himself as a manager came over and stated that there were issues with the door normally used to bring out the water.

I suggested using an alternative door to resolve the issue, but his response was dismissive and unprofessional. He told me, “you will carry the water,” in a very rude tone. At that point, after more than two hours of waiting without any resolution or proper assistance, I decided to leave.

I have been a loyal Sam’s Club customer for over 25 years, and I have never experienced such poor service. This situation was frustrating, time-consuming, and completely avoidable with better communication and customer care.

I hope this matter is taken seriously and addressed appropriately to ensure that other customers do not encounter similar experiences. I would appreciate a response regarding how this issue will be handled.

Thank you for your attention to this matter.

Sincerely,
Your customer for over 25 years.

you’re sending out catalogs, people should be able to see actual prices.

Sam’s Club mails these “Instant Savings” books that only show how much money is off, but not what the item actually costs. That makes it almost impossible to plan a shopping trip or budget ahead of time. I shouldn’t have to go into the store, download an app, or log into an account just to figure out if something is within my price range.

From a customer perspective, it feels intentionally vague. Saying “$5 off” means nothing if I don’t know whether the item is $10 or $50 to begin with. It turns what should be a helpful ad into more of a guessing game.

I understand they use a system where discounts are automatically applied at checkout and vary by location or membership, but that doesn’t change the fact that shoppers deserve transparency.

Wausau, wi never can put me thur talk someone about application. They take my number. No results phone call back, can be rude. Been trying talk someone for 2 weeks

I’ve had 4 Sam’s Club membership cards in the past year. Each card worked once or twice and then would not work when I tried to check out or buy gas. The only solution they offer is another card. Today the card worked at the customer service desk but would not work at the checkout registers. The attendant used their own card so I could get checked out. I’m ready to cancel my membership.

Score of 0 is most appropriate. I can say with absolute and definitive certainty that this customer service experience is the worst I have EVER had.

1- Tried to order tires but I could not get through the online process because the site insisted that it verify the tires would fit on my car. Ok so I guess it must think I am an idiot and cannot research that on my own. BUT THAT was not the biggest issue. I needed to put the make and model of my car , BUT the model "Seltos" was not listed as an option. What the hell!!! Seltos have been sold since 2019, but I guess they have not updated their site in that long.
2- Next I go to the online chat to try to resolve the issue. It was EXCRUCIATING trying to speak with a human. Repeatedly told what the AI agent could do for me. Who the hell cares. Finally I got to a person.
3- Chatting with a live agent you better be damn fast .I mean really fast!!!! As I am writing a response, I am asked if I am still there. Had to be about 30 seconds. The second time I was simply cut off because I guess 30 seconds is too long for them to wait or is it that the agent could only understand 3 or 4 word responses?
4- Next I called the phone number. You will be shocked that I got an AI agent and it took an Act of Congress to get past that. But it gets worse from there.
5- I was sent supposedly to a real person ,but shocker... I have been on hold as I am writing this for 15 minutes.

Good bye Sam's Club!!! Obviously they don't give a crap, so I am not interested in shopping there.