SalonSkincare Reviews 

I have been trying to contact this company since 1/9. I was given an estimated delivery date of late august but have not yet had an email to advise the item has shipped. Having failed to get through on the phone ("no support agents are currently available to take your call") I used the web contact page and then email, with no response. I notice in nov 17 someone from the company was responding to trustpilot comments. I wonder if there are now any staff to take calls or reply to emails and, given the constant offers, wonder if the company is going bust. Am considering seeking a refund through paypal - not sure the company would even see my request to cancel my order!
UPDATE - Having involved paypal to obtain a cancellation, a few days later I received an email advising my items had shipped and also apologetic replies to my web contact and my email. The goods arrived the next day. I have advised the company that sadly I needed the goods earlier and had tried to cancel my order some days before shipping. I have been told I will be sent a free returns label, but now realise this is taking longer than I am comfortable with...

Horrific company and horrifc customer service. They don't care about your order and don't communicate what's happening but they're content to keep hold of your money. Im considering reporting then to the consumer watch dog authorities. My order never came and when I enquired I was told there was stock delays but they still couldn't give me a delivery estimate. When I first enquired by email about the delay the response was also quite frankly rude. Avoid this site. Even if they have discount deal. Avoid it.

Ordered an item from this site. 2 weeks later no delivery. Emailed them and they said "delayed", would arrive soon. 3 weeks later requested item or refund. They refunded.
At no point did they communicate without my prompting. Rubbish business and no customer service. Avoid.

Ordered item 5th August never arrived, sent message no response, tried calling 20 times could not get through. Finally got through today to be told order was cancelled as not in stock and refunded. Went away to check, big mistake because I have not been refunded and now after another 20 calls i cant get through again!!! Not good enough.
UPDATE: finally got through and have been refunded, person on the other end very nice and apologetic and not her fault - but company needs to employ more people to answer their help/sales lines...

SCAMMERS

This can’t possibly be a legit company. I placed an order for 4 items and a free gift. The free gift was sent and received and I have been waiting for the rest of my order (the stuff I paid for) for nearly 3 weeks. The confirmation email said the order would be sent in 2 shipments (the free gift in the 1st, the paid for stuff in the 2nd) but the delivery date for the paid for stuff passed several days ago. I have contacted these frauds by email where they insist my order has been delivered because they can prove the free gift was delivered. I keep explaining there are 2 shipments for my order but I am now being ignored. I rang them but they only have a dodgy messaging service, I’ve messaged them on facebook. No response.

I am now on a mission to tell the world about these crooks. My first stop was Trust Pilot where the exact same thing has happened to other people. Please save yourself the aggro of having to put in a claim with your credit card company. DON’T BUY FROM THESE THIEVES.

I have to admit to being spooked by all the poor reviews on here, so much so that I contacted salonskincare via Facebook. I have to say they responded to my messages reasonably quickly (phone no good just a message). The order I made I was told a date and it was 2 weeks from placing the order, quite a long lead time in my experience of other online beauty stores but at least I had a firm date. They were true to their word and my order did indeed arrive on the date with a little extra gift I assume because of the delay. This was a nice surprise and I have to say that now I know my order will come I will use them again as the price could not be beaten, just be prepared for a bit of a wait and your patience will be rewarded.

Received this reply when I raised a dispute with PayPal

"We are sorry that you have encountered a problem with the delivery. I have made an enquiry and it seems that your order Uriage Bariesun Repair Balm After Sun 150 ml has been lost during the delivery. To resolve the problem, I will refund this product as soon as you close the dispute on Paypal. Korres After Sun Body 150 ml will be dispatch before the end of the week. We are so sorry for this inconvenience"

I have said that I am not closing the dispute on PayPal until I get my full refund as the rest of my order still has not been dispatched. They have now chosen to ignore me.

I wish I had used Allbeauty, Look Fantastic, Feel Unique, all sites that I use frequently, and have NEVER had a query with, to purchase my items. Lesson learnt!!

Terrible service. Ordered my mum a birthday present and it still didn’t arrive after 2 weeks. I was then told that they would dispatch a new order and I had been waiting, then they informed me days after waiting that they are no sending the order and refunded my money.
Very poor customer service!!

Amazing costumer service. Protect packing very well! And delivery 7 days before , so fast! Thanks! I recommend it 100 %

If I could give this company a zero star rating I would. Goods never received and almost impossible to get a response from them. I've called the published number and no one answers (just an answer machine). I've left messages and they don't call back. Sent emails and Facebook messages with no response. I actually did get a reply when I completed the online "contact us" webform but was told my order would be shipped yesterday and it wasn't! I have now resorted to emailing the CEO to let him know about the diabolical customer service - quite honestly I don't expect a response from him either. Please give this company a miss though - the prices and product range are great but the hassle in dealing with them just isn't worth the money saving!

Poor delivery or in my case non existent
Very poor customer service
Definitely a company to avoid
Trying to get refund now.

Excellent price on special offer, easy purchase and super quick delivery. Top value for money.

Excellent products at exceptional prices.
Speedy delivery and we'll packaged
Will definitely be using this company in the future

TERRIBLE COMPANY I wish I read the reviews before sending them money! I made an order 1 week ago, their website doesn't work right, so I phone up to ask for information about the status of my order and they NEVER answer the phone! I emailed them, and they don't even answer to emails, ROGUE COMPANY, AVOID LIKE THE PLAGUE

Awful company. DO NOT ORDER FROM THEM! I really wish I had checked the reviews on here first. I ordered some moisturisers and I was rather pleased as they had a huge discount. It said it would take 9 days to be delivered. 9 came and passed. I phoned up to enquire and it went straight to voicemail. I left two voicemails and sent an email. Finally, someone responded via email to tell me that my order hadn’t been processed. This seemed bizarre as I did receive an order confirmation! I said I was moving so can I have it sent to the new place and I expect some sort of partial refund for the shipping and time wasted etc. I had no response for days! I continued to try and call and sent various emails. I then called my credit company to investigate and charge the amount back. At this point, I didn’t care about the moisturisers and just wanted my money back! I eventually received an emailapologiseing and issuing a refund. Such an unnecessary hassle, especially when I was moving house too! I genuinely think this is the worst customer service I have ever received from a company! Do NOT get sucked in by the discounts. It really ain’t worth it.

Absolutely terrible! I do most of my shopping online and this is the worst company I have ever ordered from.
I ordered on 16th Feb and paid £4.99 for delivery. I ordered 2 products - 6 weeks after my order I received 1 product from my order and never the other product. After chasing at least 6 times I received an acknowledgement that it must have "been lost in post' They refunded me some of the money but not all of my purchase price.
I will never use this company again.

I have bought from this website before but won't again after my recent experience. I placed an order for 4 products on 24/2 and 2 arrived on 7/3. The order confirmation said that the order may arrive in more that 1 parcel and so on 12/3 since I still hadn't received the remaining 2 products, I emailed Salonskincare to explain .In response I received a Royal Mail tracking no which said I received a parcel on 7/3. I went back to Salonskincare explaining again that yes I did receive a package on 7/3 but it contained 2 of 4 products I ordered. Again I just got an email with the same tracking no and I am now being ignored. The parent co is The Doctor Brand with a single director - Francis John Elliott Walker. I will be taking this up with the parent co, pursuing a claim via the small claims court and informing the company whose products I purchased of my experience. I agree with another reviewer, the company needs to be investigated

When I first ordered it was 3 day delivery, they did not send me any tracking/ delivery information- I then sent three emails over the course of a week asking where my order was and when it would be sent, I even rang and left multiple messages with no response. I placed my order on the 11th and its now the 20ith with still no tracking information. I have had one response but still waiting on a reply. The worst service I have ever received would not recommend ordering with them!

Do not use this company
It is a scam!!!
I placed an order on 16th Feb which they took payment for, got email to say item dispatched & it’s now 12th March & no order received.
I have sent emails telephoned left messages & no one gets back to you.
When you call one number it doesn’t exist & the other telephone number is always an answering machine.
This company needs to be investigated!!!.
I now need to get my money back & never ever use this company again!!!!!!!!