Couldn’t live without salons direct, never looked back since I started using them, prices are always so reasonable compared to others on the market. If there has ever been a problem with a product / p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Salon Direct has been such a reliable go-to for me. When you’re working long days and staying busy, having products you can trust and delivered on time makes all the difference. Couldn’t recommend the... See more
Company replied
Fantastic company, highly recommend. Placed a small order initially and the service was great, items well packaged and speedy delivery. Second order was a big haul, everything arrived perfectly and... See more
Company replied
First time using Salons Direct and I’m really impressed with the service. I placed an order but then went away on holiday. When I got back, I realised that one of the items was missing from my de... See more
Company replied
Company details
Written by the company
Salons Direct is the UK's biggest online professional hair & beauty supplier, stocking over 250 of the industry biggest and most loved brands. Known for amazingly low prices, a huge range of products and reliable delivery service, Salons Direct is the go-to for every hair and beauty professional.
Contact info
Unit 8 Bassendale Road, CH62 3QL, Wirral, United Kingdom
- 08448460111
- sales@salonsdirect.co.uk
- www.salonsdirect.com
4.8
Excellent
11K reviews
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Excellent facial steamer
Excellent facial steamer, I trust the salon direct as always professional
2 March 2026
Reply from Salons Direct
Hi Hannah,
We're happy to hear that you find the facial steamer excellent! We appreciate you trusting us and your acknowledgment of our professionalism. Thanks for your feedback.
Kind Regards,
The Salons Direct Team
Cheating and lies …
I have trade and bought a lot of stuff here but they are cheating and lies with the customers because they do %5 discounts and advertise that VAT free for order over £75 or £100 when checking the discount code are not working because of %5 discounts hhhhh what the rude person
30 March 2026
Unprompted review
Reply from Salons Direct
Hi Louqman
We’re really sorry to read your review and disappointed to hear you feel this way.
Unfortunately, we’re unable to investigate what may have happened as no contact details or order information have been provided within your review. Without this information, we’re unable to look into your experience or clarify how the promotion may have applied to your order.
To provide some context, our promotional offers, including VAT-free events and discount codes can sometimes have specific terms and conditions, and certain offers may not be combined. However, we would be more than happy to review this with you and explain exactly what happened.
We genuinely value all of our customers and would never intentionally mislead or "cheat" our customers. Your experience is important to us, and we’d really appreciate the opportunity to investigate and resolve this for you.
Please contact our Customer Service team directly on 0151 670 9200 or email us sales@salonsdirect.co.uk or update your review with your order details so we can look into this further.
Kind Regards,
The Salons Direct Team
Honest review after 2 years of having the bed
I've had my lotus lash bed for 2 and half years now. So this is an honest review of it.
I ordered two so it was a huge investment for the business.
For the lash tech its so uncomfortable 😫 bar is in the way. By the legs, Ive had so many bruises from that bar.
One bed wasnt made right so the tray underneath dont fit.
But the clients love it. As its wide for bigger clients and pregnant girls and it's not flat which people love.
Another issue is that I cant find a good protector for the bed. Its actually annoying me this hasn't been made for my beds.
I do want to change my beds for this reason after such a huge investment.
26 March 2026
Unprompted review
Reply from Salons Direct
Hi Charlotte
Thank you for taking the time to leave such a detailed and honest review. We really appreciate you sharing both the positives and the areas where you feel improvements could be made.
We’re pleased to hear that your clients love the Lotus Lash Bed, particularly the width and comfort for a wider range of clients, including pregnant clients, it’s great to hear this is working well for you.
We’re very sorry to hear about the concerns you’ve raised regarding comfort for the lash technician, the tray underneath. This certainly isn’t the experience we would expect.
Unfortunately, no order details were included in your review. However, we have attempted to locate an account using your name and found several orders placed around the timeframe you mentioned, but none showing a beauty bed purchase. Without the order details, we’re unable to confirm which bed was supplied or investigate the tray issue further.
In addition, while there is a support bar on the bed, this is positioned quite far underneath and we have not previously received feedback about customers hitting their legs or shins on this area. That said, we take all feedback seriously and would really like to understand this further.
We’d also welcome the opportunity to assist with the bed protector concern, as we may be able to recommend suitable options depending on the model purchased.
As this was a significant investment for your business, we’d really like to review this properly and see how we can help. Please contact our Customer Service team directly on 0151 670 9200 or email us sales@salonsdirect.co.uk with your order details so we can investigate this further.
Kind Regards
The Salons Direct Team
Great prices great service fast delivery
23 March 2026
Reply from Salons Direct
Hi Paul,
We appreciate your positive feedback! We're delighted you value our great prices, service, and fast delivery. We value your custom.
Kind Regards,
The Salons Direct Team
Stock took a week to be delivered
Stock took a week to be delivered, got mucked about re delivery, the box it came in was bashed ,packaging awful, feel it was all a bit unreliable
23 March 2026
Reply from Salons Direct
Hi Hugh,
We appreciate your feedback and are sorry to hear about the delivery issues and the condition of the packaging. We'll review our processes to improve the reliability of our service. Thank you for bringing this to our attention.
Kind Regards,
The Salons Direct Team
Quick delivery
Quick delivery and delivered with care great range of brands and products at reasonable prices
23 March 2026
Reply from Salons Direct
Hi Janine,
We appreciate your positive feedback and 5-star rating! We're so happy to hear you received a quick delivery, delivered with care, and found reasonable prices.
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Alexander,
Thank you for taking the time to leave us a review. We’ve tried to get in touch to discuss this further, as we’re really sorry to hear you didn’t receive your parcel initially. The courier tracking shows two delivery attempts, so we wanted to understand what may have gone wrong and pass that feedback on.
We can now see that you’ve received your order and hope you’re happy with it. Please feel free to get in touch if there’s anything else we can help with.
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Mrs Martin
Thank you for your review! We're happy you enjoyed our service and products. We really appreciate your feedback!
Kind Regards
The Salons Direct Team
Very easy website to use and navigate
Very easy website to use and navigate, never have any problems at all!
28 March 2026
Unprompted review
Reply from Salons Direct
Hi Kirsten,
We're happy to hear that our website is easy to use and navigate for you. We appreciate you taking the time to leave us such positive feedback!
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi
Thank you for your review! We're delighted you’re happy with the products and our speedy delivery.
Kind Regards
The Salons Direct Team
Reply from Salons Direct
Hi Nicola,
We're happy to hear that our services were easy and efficient for you. Thank you for your positive feedback; we appreciate it.
Kind Regards,
The Salons Direct Team
Very easy to order as the website is…
Very easy to order as the website is very well organised with the offers clear to see. Done quickly and even had a free gift. Looking forward to my delivery. Thank you.
27 March 2026
Unprompted review
Reply from Salons Direct
Hi Anita,
We appreciate your positive feedback! We're happy that our website is well-organized and the ordering process was easy. We are also glad you received a free gift and hope you enjoy your delivery.
Kind Regards,
The Salons Direct Team
Salons direct is my go to
Salons direct is my go to! Great customer service, lots of brands, delivery is always on time & great deals 👌🏻
26 March 2026
Unprompted review
Reply from Salons Direct
Hi Laura
We appreciate you taking the time to leave a review. We're happy to hear that you consistently receive great customer service, on-time delivery, and find a wide variety of brands and deals.
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Caroline
We appreciate your positive feedback regarding our professional service and the quick dispatch. We're delighted that you had a great experience.
Kind Regards,
The Salons Direct Team
Very good service.
Very good service.
I had a problem with a delivery and they resolved very quickly my problem.
Thank you so much.
20 March 2026
Reply from Salons Direct
Hi Pranvera
We're happy to hear that our service met your expectations! We appreciate you letting us know that we quickly resolved your delivery issue. Thank you so much for your feedback.
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Ihsan
We're happy to hear that you had a smooth shopping experience. Thank you for your positive feedback; we appreciate it.
Kind Regards,
The Salons Direct Team
My go to place for hair supplies..
My go to place for hair supplies..
I've shopped here for nearly 10years and never had a problem, if something is out of stock you never have to wait long before it's back! Great customer sevice and fast shipping
26 March 2026
Unprompted review
Reply from Salons Direct
Hi Dee,
We appreciate your continued patronage over the past decade. We're happy to hear that you find our service reliable and our restock turnaround satisfactory. We value your feedback and are committed to maintaining this level of service for you.
Kind Regards,
The Salons Direct Team
Have been using Salons Direct for years…
Have been using Salons Direct for years now I absolutely love it it’s my favourite online shopping to buy thing u need very affordable and best quality ever u just really find everything u need from hair to pedicure etc and will be continue using salons direct and thank you for creating such an amazing place to buy from
26 March 2026
Unprompted review
Reply from Salons Direct
Hi Ayla ,
We're happy to hear that you love using our service and find it affordable and of great quality. We appreciate your continued support and are glad you find everything you need with us. Thank you for your amazing feedback!
Kind Regards,
The Salons Direct Team
Great products and availability of…
Great products and availability of stock, speedy delivery.
26 February 2026
Reply from Salons Direct
Hi Matt
We appreciate your positive feedback and are so glad you value our great products, stock availability, and speedy delivery. Thanks for your review!
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Julie,
We appreciate you taking the time to leave us such a positive review! We are so glad you consistently enjoy our products and service.
Kind Regards,
The Salons Direct Team
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