Sally Beauty Reviews 

I do not feel welcome and not knowledgeable.

Bought GHD Platinum Straightener. Deliver within 24 hours.
24/04 Item ordered
25/04 Item delivered. I try the item for les than 5 minutes to see if's work or not (it's not working for semi thick hair unfortunately) it doesn't straighten my hair as I expected. However, Sally Beauty refuse to accept my request to return the item despite of the reason. Don't buy anything if you don't want experience the same thing like me. Spent nearly £200 for nothing

I purchased a pair of scissors and thinner last 2 months from Sally beauty. The THINNER is not working properly after only 2 months using, I went to the store and request to exchange for me, they told me sorry we cant exchange the items after 2 months, There is no warranty and return policy, we can exchange or return the items after 30 days. I paid for the thinner $145+tax and now is garbage. I never purchase again from Sally Beauty.

Mazzi @ Marysville, WA store was absolutely phenomenal! She looked up my previous purchases to see if I had purchased an item previously, she carefully explained how each product's chemical reaction may benefit my hair with instructions. Mazzi was very friendly and EXTREMELY knowledgeable (more so than may chemist!). I am gobsmacked impressed! I love this store!

Fastest delivery I've ever received from online retail. Product packaged extremely well. Great price. Can't ask for better.

Refused to sell a product that they say had the wrong discount label attached. Dreadful customer service, really couldn’t care less.

Occasionally, I have gone to Sally Beauty stores and have no complains. This review is for their customer service in regard to online and account issues. I emailed them 1/26/24 because I didn't have time to call. I had an issue with an online account. They messaged me 3 or 4 days later and obviously wanted info to verify me to proceed. On 2/5 I had to call the customer service line because no response and I HATE talking on the phone. After getting transferred and hung up on, I finally find someone that could resolve the issue. All of this stress wasn't even necessary. Today is 2/10/24 and still none of those jerks felt the need to respond after 2 more emails sent. That's enough for me to cancel my online account and never deal with them again. People these days really underestimate good customer service. If someone has a problem and no one cares enough to resolve it then WHY would they support your business?

i got the credit card i had a statement of $25 i paid one day late because of the holiday and they charged me $60 in late fees ! SCAMMMMM! closing my card as soon as they steal the money from my bank account

I went studio sally beauty to color my hair by their service. I showed a picture showing my desired color. the outcome was the worst color you have ever seen. I started to contact with their customer service about my complain and i expected them to fix the issue. their supervisor never called me back. they are really irresponsible. never get any service from them. do not waste your money.

The unprofessionalism at the Palm Springs/ Cathedral City store is unacceptable. The store manager there who identifies herself as Isabella, shouldn't be in a customer service role. First off, she continued to hang up the phone 3 times before she responded to questions when she was called. Upon the final call she hung up and then called back, as if she couldn't hear, but she did (she was hesitant to identify herself as the sales person. If you purchase scissors for $60 + dollars you expect them to work. This same person would not allow me to test them out. There was no swatch to try them and you could not take a snip of your hair. She was rude in the store, and even more so on the phone. She didn't listened but talked over me. Take a real close look at Google reviews and the reviews on YELP. I think there is a cover up here. Yesterday there were many poor reviews, today there are only a few and multiple good one's overnight. Very questionable. This is no lie but a verifiable true statement. Owner please do a secret shopper test to see what is really happening so people will come back and think that is what you really want. Vet the right people, not everyone knows how to work with people. I know it is hard to find employees today, but you can find good people. PLEASE NOTE: This is true, and I have the additional information if you would like to request it. I don't lie or make up stories to report. I just thought you should know about this.

Overall beauty for all, Sally's is one store to shop at. The company is doing well, by the various branded products.

Pat went out of her way to help and follow up on an order I placed. She called me the second she realised one item wasn’t in stock, offered to travel to another store, collect it and let me know when to pop in. She called back immediately after realising there was a stock take which might delay her collecting it. She then called again once she did have it with her. I cannot thank her enough for her personal touch and customer service which went far above and beyond. When I met her at the store, she was as sunny and charming as I had expected. Great products, amazing service - couldn’t have been a better experience!

The whole row of shower caps had the wrong pricing and they wouldn’t honour the listed price on the tags. I won’t be going back there.

The company's website, and customer service centers are poorly run.

My bank is currently disputing a transaction with them because they sent my items to an address that isn't associated with my Sally Beauty online account.

I bought Gelish gel colours for £110 and all of them were old, separated and did not cure under their own lamp. Every time I go to get gel polishes from Sally’s they’re problematic…Everything is so much more expensive than on the brand website as well🤯 I will defo not buy from there again

Awaiting olaplex from July order. No response from numerous emails please do not but from

I just want to put this here because all the negative reviews are not my experience. I bought some wellakoleston x2 they were despatched the same day arrived the next. Because ide never shopped with sally before I was worried i had done something irrational and not checked trust pilot first! Then I rushed to trust pilot and saw all the results I thought well that’s that then!, I’ve been ripped off!! it’s all a scam.

Well I’m here to tell you it’s not. The website is completely legit and I will be using it again for the future for hair supplies. Couldn’t fault them. So don’t worry about the negative reviews here, it isn’t a scam it’s a legit business here in the uk and they send your items ( if I’m stock) next day by DPD. All tracked.

I think make sure you select a store close to your area and then put in you want delivery not collection! As I saw a review with someone saying their order was with customs?! Make sure you are on a uk site that has a local store for pick up near your area and then rather than pick up in store select delivery. I can’t see you going wrong that way.

what a disaster this company I spent over £80.00, which is a lot for me, most unhelpful didn't help when I didn't receive my goods DPD were no better sent me some random photograph which wasn't the delivery address I will fight them for my money even if I have to sue them

Today,Sunday ,September,24,I called Sally's beauty supplies store, to find out, if have black
eye pencil, brand name PALLADIO. The girl, Jasmin, asked me if i prefer her to put the pencil on a side, and she did put 2 of them, I agree to buy 2.When I came to the store, there was another girl ,Olivia.Would like to let the Manager know, that these 2 absolutely wonderful, professional girls, deserve a some kind of a gift. Thank you. Rose {Chicago}

scam ! took my money order not arrived they do not respond to my emails