Sainsbury's Reviews 

I was charged significantly more for my recent online order than the amount quoted and confirmed in the email order acknowledgement (no substitutions or products sold by weight). Complaint made, no restitution offered, shall avoid.

Great service - friendly helpful drivers. Very rare that they are late.
Only once in four years if using this service was my order cancelled at the last minute.
I would highly recommend the service to anyone who finds shopping in store or is disabled and unable to travel.

I absolutely hate shopping at my local Sainsburys because there are no staff on checkout with the usual, ‘I got staff off sick’. NO! You have decided that I have to do that job and I moan every time.

We’ve always loved Sainsbury’s.. but if I was to moan about anything it would be trying to log on to the smart shop . Something changed a while back and what once was a simple click ….it’s now a time consuming faffing around with the internet and trying to connect

Too many empty shelves. Self service tills not used friendly. Some goods too expensive.

I do most of my shopping at Sainsbury’s in Chichester.
It has a very good range of products . I am quite prepared to shop elsewhere if required but as a rule I rarely do this as the shop provides most of what I need. I am retired so can chose the time of my visits and it’s not overcrowded and the shelves reasonably well stocked.
A small number of niggles. They have closed their cafe. Ok so have other shops but they have replaced it with a high street brand which I can’t get used to and it’s less inviting.
Like many retailers some more esoteric foods are being faded out and more neiche products eg organic ranges are being reduced in quantity.
The only real drawback of the Chichester store is the car park which has a slight slope and I find it a bit of a challenge to steer my trolley!

You pay for a delivery service but the Sainsburys IT systems has been substandard for weeks you receive half the order, you try to book the next week dleivery and it cancels this weeks so you have to go to the shops. You write to the CEO and what do theyt do ignore you we will take your money but not offer any level of customer service. Try W******e excellent customer service. Sainsburys have a short memory they almost went into administration at the start of the century.

Have just recently returned to Sainsbury’s after quite a few years. Happy to be back, but hoping for satisfactory use by dates. A very reliable delivery service. Thank you.

Because Sainsbury's has so many quality, original and affordable products!

Web site was ok to navigate.
It would be nice to put a comment on the item when adding it to the basket. I.E please ensure the dates have a long life.
As several of the items that were delivered only had a 2, 3 or 4 day shelf life on them.
This would not be the case if I was to go into the store, as I would ensure the dates were longer, and if not then I would not buy the item if it only had a 2 or 3 day shelf life.

28/7 I went to Sainsbury’s in talbot green Cardiff.
I always use scan & go .
I was selected to check 3 items.
Then all of a sudden, I was asked to take my trolley to the end of the store, with no explanation! I asked what was going on because I didn’t like the way I was being treated, was told we now need to check your whole shop, why I asked ! No answer. I was mortified and this was done in front of the rest of the customers at the tills, I thought this was totally uncalled for . Turns out I didn’t scan a 50p bag of sweets. But this was so obvious it was a mistake . I put three bags of sweets in, changed my mind about one of them but hadn’t put the 50p bag back!
I complained to Salisbury’s and asked to be called back. Called them twice and each time no one called me back. I’m absolutely disgusted with the lack of compassion and service received. Every Christmas I do my big Xmas shop, not any more! Will never shop there again !

I always shop in your store because I don’t eat much and I love Sainsbury’s own Hazelnut yogurts but they are on hold haven’t had any since 3 weeks so upset about them I keep looking but nothing so we don’t tend to go in and shop much as you can tell . And we have tried Newport Sainsbury’s and the man said everybody asking when they are coming back?

Been customer for more than 20 years.
Maintaining quality wins customers.

Why do Sainsburys and others make the statement. PRICE MATCH TO ALDI. So have you been over charging for years because you didnt have competition, and now you do your worried. I only use sainsburys when I get Nector prices cheaper than Aldi, which isnt too often

feel let down with incompentence this evening been having sainsburys home delivery service for approximately 2 years without any problems but this time delivery driver called to see if he could deliver early replied saying thats o.k but instead of being early didnt show to delivery address at all
phoned helpline to be told delivery driver could not find property poor excuse when order have been deliverd 2 years previous without problems was offered only 5 pounds compensation which was raised to 10 pounds which was not good enough and a unsuitable redelivery for next day asked to speak to manager only to be told to busy and would call back before 11 pm said late in the evening not good enough so will phone tommorrow
really bad customer service so at moment neither have my food order any kind of compensation or refund

I love Sainsburys but recently a lot of shelves have been empty. Prices though mostly good don’t match Tesco. I have to pick and choose where I buy certain things.
I look forward to Friday when my special prices are shown and also extra club card points

The delivery system is great. Very friendly drivers, always within my time slot. All products are fresh.

Fresh food presentation was very poor,with many products in disarray. Many empty baskets/ shelves in other parts of the store. Pallets were being moved around the store ( presumably for the shelf fillers to
use) whilst many customers in the store. Health and safety issues?
The floor always looks grubby/dirty. A complete facelift is longtime overdue. At the same time give the staff smart new uniforms - perhaps a new colour scheme?
In other words a brighter smarter image would make for a much more pleasant shopping experience for both customers and staff.May even draw customers from the opposition!

I like where the disabled parking is situated.
Store is bright, clean and well set out. Staff are always friendly, courteous and happy to help.
Like the fact that there is an Argos store and a coffee shop.
When i have had an online delivery without exception the delivery people have been wonderful. And will unpack for me. Ensuring that the bags are not to heavy and contain the items i want put together are done correctly. Such a relief as a person with disabilities.

I suppose I’ve been shopping in Sainsbury’s since it opened here in Chislehurst and I feel comfortable shopping here. I recognise many of the staff’s faces and am happy to approach them if I need help or advice. I rarely have a problem with the products and if I do it’s usually related to the fresh items. The dates of some fresh products are marginal and during the warm months don’t last long. I believe I get a good deal on most items and have been very pleased with certain cuts of meat and certain fresh products ( cucumbers, water melons and bananas especially).