Safestore Reviews 

11,681
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,784 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff for being exceptionally helpful, welcoming, and attentive during the entire storage process. People also love the consistently clean facilities, smooth booking procedures, and secure access options that make storing personal items completely stress-free. However, some people mentioned occasional issues regarding facility maintenance and communication. A small group of consumers experienced frustrating problems when building lifts broke down unexpectedly, forcing them to carry heavy belongings up the stairs. A few reviewers were also dissatisfied when dealing with unhelpful service responses or unexpected administrative obstacles during their contracts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Service

Customers report overwhelmingly positive experiences with the service, highlighting staff who are... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members who go above... See more

User experience

Users describe positive interactions with user experience, highlighting seamless booking, clean units, and... See more

Facilities

Consumers find facilities to be clean, modern, and easily accessible, expressing strong satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just got myself a storage space at Safestore North at Charles St. Glasgow. From reserving the space online, *which was 50%off for first 8 weeks, to the follow up confirmation chat with Carrie, w... See more

Company replied

Rated 5 out of 5 stars

I had a emergency & neded a space for my tricycle. I call them told them what I need & they suggested a parking space. The next next morning after coming back home from work i rented a parking space.... See more

Company replied

Rated 5 out of 5 stars

Really straight forward and supportive service. Customer service was excellent - Lucy was brilliant from the initial enquiry and throughout the process. Good storage space, in a good location, at a go... See more

Company replied

Rated 5 out of 5 stars

What a brilliant idea!! Having never used a storage unit and didn’t realise the benefit of having one with my move whilst I organised work to be done before moving in. I am extremely pleased with... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.

Safestore the things you love

Written by the company

Safe self storage in over 120 UK locations
We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(11,681)

1,640 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The staff at safestore York road Leeds…

The staff at safestore York road Leeds were excellent so helpful and patient with me since i have hearing loss and struggled with conversation. Always polite and friendly.

Unfortunately 2 negitives:
1. I thought they were rather pricey.
2. The lift was very old and awkward.

25 July 2026
Unprompted review
Safestore logo

Reply from Safestore

HI S Pounder, we're glad our team at Safestore Leeds York Road provided excellent, patient service. We appreciate your feedback regarding pricing and the lift, and we are always looking for ways to improve our pricing and facilities.

Rated 5 out of 5 stars

The 2 Gentleman at wrythe lane…

The 2 Gentleman at wrythe lane Carshalton,Gave me the attention and service the best I have in a long time.These 2 Gentleman are a credit to your company, I will be visiting there soon to start my storage
Very rare to find these days,well done

5 August 2026
Unprompted review
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Reply from Safestore

Thank you, Lloyd, for your wonderful feedback! We're thrilled to hear that the team at Wrythe Lane Carshalton provided you with exceptional service. We look forward to welcoming you back soon for your storage needs.

Rated 5 out of 5 stars

Safestore Cheetham

My personal thanks to Naeem Saida from Safestore Cheetham Hill for hie excellent help and asistance in my removals from Safestore.You made my job much easier thanks again and good luck in the future.

20 July 2026
Unprompted review
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Reply from Safestore

Hi Mr Haman, thank you for sharing your positive experience. We're delighted to hear that Naeem provided excellent assistance during your removal, making the process much easier for you.

Rated 5 out of 5 stars

Friendly and helpful staff who went…

Friendly and helpful staff who went through the process of size and price also showing me the lockers for visual comparison. Well done for going above and beyond with setting up the app as well.

3 August 2026
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Reply from Safestore

Hi Fdillon, glad to hear that our team was friendly and helpful in guiding you through the process, including showing you the lockers. We appreciate your kind words about our service.

Rated 5 out of 5 stars

Lawrence was great to deal with…

Lawrence was great to deal with explaining all and taking onboard what I needed the storage for and advised on all.

4 August 2026
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Reply from Safestore

Hi DP Medical systems, we appreciate you sharing your positive experience. We're so happy to hear that Lawrence was able to help you with your storage needs.

Rated 5 out of 5 stars

Helpful staff immedistely available at…

Helpful staff immedistely available at front desk.
Moving the items was straightforward. Purchasing the forgotten padlock easy.

4 August 2026
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Reply from Safestore

Hi Peter, we're glad to hear that our team was helpful and available, making your moving process straightforward. Thank you for your feedback.

Rated 5 out of 5 stars

Great service

Great service , reliable and efficient.

3 August 2026
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Reply from Safestore

Thanks Mrs Leighton, we're happy to hear that you had such a positive experience with our service. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Safestore is thr best , staff members care like family

This is the second time I am using Safestore, and the service has been outstanding. I was very stressed while moving, but the staff are lways incredibly kind, supportive, and professional. They made me feel safe and genuinely cared for throughout the process. They are trustworthy, compassionate, and I can not thank Lewis enough. I highly recommend Safestore Bounds Green .

2 August 2026
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Reply from Safestore

Tanks Miss Ramdoo, happy to hear that your experience with us has been outstanding for the second time. It's wonderful to know that our team was able to provide such kind, supportive, and professional service during a stressful time, making you feel safe and cared for. We truly appreciate you recommending us to others.

Rated 5 out of 5 stars

really good storage facility with clean…

really good storage facility with clean watertight containers and very competitive pricing. very helpful polite staff . Elena is always so friendly and always goes the extra mile to ensure
your storage needs and questions are dealt with in a
professional , friendly manner. Elena is a diamond in Safestores crown.

5 August 2026
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Reply from Safestore

Hi Trev, thank you for your wonderful review. Glad to hear that you found our storage facility clean and our pricing competitive, and that Elena provided such helpful and professional service, ensuring all your needs were met.

Rated 5 out of 5 stars

Recommend

Clean, safe and convenient storage. Wish we had done it sooner as decluttering great for mental health. Sean is very pleasant and helpful. Easy process overall and was best value when I compared locally

3 August 2026
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Reply from Safestore

Hi Sinead, great to hear you found our storage clean, safe, and convenient. It's wonderful that decluttering has been beneficial for your mental well-being. Pleased that Sean could help you out and that you found Safestore offered the best value.

Rated 5 out of 5 stars

We have a national account and when…

We have a national account and when coming to safestore Battersea I 1st came across Icky and the help and advice that I got from him was very clear and helpful I setting up and new unit for us.

5 August 2026
Unprompted review
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Reply from Safestore

Thank you, Ash, for sharing your positive experience with us at Safestore Battersea. We're delighted to hear that Icky provided clear and helpful assistance in setting up your new unit. We truly appreciate your feedback and look forward to continuing to support your storage needs.

Rated 5 out of 5 stars

Convenient location and easy to setup

Very convenient location, really easy to get setup and a good price. Jake was super helpful explaining everything and going through the paperwork with me. I was also able to use my own insurance without any fuss.

2 August 2026
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Reply from Safestore

HI Helen, we're so glad to hear that you found Safestore Ellesmere Port convenient and the setup process easy. It's great that Jake was helpful in explaining everything to you. Kind regards.

Rated 5 out of 5 stars

Excellent Service!

I left my belongings for nearly 4 years and I must say I have received an excellent service from the staff members I dealt with; Candy, Simon, Allan and Rob. They all went above and beyond to render the services I needed! I am so grateful for their kindness and compassion! They are a credit to Safe Storage.

4 August 2026
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Reply from Safestore

Hi Usoku, we're pleased to hear about your excellent experience and that our team in store went above and beyond to provide the service you needed. Your kind words are greatly appreciated.

Rated 5 out of 5 stars

Very helpful and efficient staff

Very helpful and efficient staff, all my questions were answered. Good terms and conditions, easy access, manned office onsite with moving trolleys and supplies if you need them.

2 August 2026
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Reply from Safestore

Hi Mel, thanks for your positive feedback. We're delighted to hear that our team was helpful and efficient, and that you found our facilities and terms to your satisfaction.

Rated 5 out of 5 stars

Very helpful and accomodating staff who…

Very helpful and accomodating staff who answered any enquiries in a timely and positive manner.
Belongings safely stored within opening hours and patience demonstrated for a later drop off than intended.

1 August 2026
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Reply from Safestore

HI Mandi, glad to hear that our colleagues helpful and accommodating, and that your belongings were safely stored. We appreciate your kind words.

Rated 5 out of 5 stars

Such polite and friendly staff

Such polite and friendly staff. From the moment I spoke to Rosie on the telephone and then Cody when I went to visit them on site, found them both to be very informative and able to give me the best advice regarding size unit to rent.

22 July 2026
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Reply from Safestore

Thanks Louise, glad to hear that Rosie and Cody were polite and friendly, and that you found them informative and helpful in advising you on the best unit size.

Rated 5 out of 5 stars

George has gone above and beyond from…

George has gone above and beyond from the very first enquiry. He got us the best possible deal, always reachable and very helpful whenever possible.

30 July 2026
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Reply from Safestore

HI Erica, we're happy to hear that George went above and beyond from your first enquiry. We appreciate your kind words and 5-star feedback.

Rated 5 out of 5 stars

I have had storage elsewhere and they…

I have had storage elsewhere and they were terrible , safe store Brislington have been amazing and the customer service i have had from Angela has been top notch . She has always been happy to help and does it with a smile .

3 August 2026
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Reply from Safestore

HI Jacqueline, great to hear that your experience with us has been amazing! We're especially delighted to know that Angela provided top-notch customer service with a smile. Thank you for your comments.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, very helpfull

3 August 2026
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Reply from Safestore

Thanks Dave, we're happy to hear that our team provided you with such a positive and helpful experience. Thank you for your feedback.

Rated 5 out of 5 stars

Go to Coventry SafeStore and ask for P!

I decided to go to the Coventry SafeStore site directly and I am glad I did. P was brilliant; warm, professional and patient. She went through a number of options and was able to get me a deal that I wasn't offered online. Well worth the visit and just brilliant service from P too.

31 July 2026
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Reply from Safestore

Hi there, glad to hear you had such a positive experience at Safestore Coventry. It's wonderful to know that our colleague was warm, professional, and patient, and that they were able to find a great option for you. We appreciate your kind words about the brilliant service.

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