Russums Shop Reviews 

I made an order for a Christmas gift. Chased it up 10 days later when it hadn't arrived. Was then told that it was out of stock and new stock had been delayed, we were about to get in touch with you, it can be with you for later in January? It was a fair price and if you're not in a hurry and you don't mind chasing them to provide customer service. It was showing as 'in stock' when I ordered and they didn't contact me to say that delivery would be in 6 weeks. Apparently they were just about to contact me....

I bought an item online and was waiting for parcel to arrive. A couple of days later I checked the status on the order and randomly found out that the item is out of stock. There was no communication that the item isn't available at all - I was able to complete a purchase online (only after my email to customer services the item disappeared from the website). So basically I paid for the product that they didn't even know when they're going to receive in the warehouse.
The whole communication with them wasn't successful either. When I communicated I am not happy with the fact that I don't know when I am going to receive the parcel, all they did was offered refund. There was no interest in solving the issue or providing me with more information ( I believe the refund is a last resort solution and I still wanted that product, as they were offering a decent price for it).
Long story short, in the end I requested a refund and am still waiting for my money back. The only reason why I decided to write this review is that despite them confirming the refund yesterday, I just got an email from them again replying to completely different email from me - offering refund.... I know it sounds confusing - trust me, I am confused too! Not even sure if they know what they're doing or if I am going to receive my money back very soon...

Very poor return policy, customer needs to pay for delivery of return items. I also paid for next day delivery. Took 5 working days to arrive. I was told this was standard for that particular item and it was my fault for not reading customer confirmation email. Won’t use again and wouldn’t recommend.

Dreadful people who do not know how to deal with customer complaints. They are seemingly unaware of the distance selling regulations in force in the UK. Bought a ceramic knife sharpener that is less than useless. Because I had used it to find out it was a joke, I am told by them that I cannot return it. DO NOT BUY FROM THESE PEOPLE?

I needed several items as a surprise for my son who has started college. I didn't really know what I was looking for as there are so many options but after speaking with Sara in the head office she guided me through the choices and got everything sorted for me. A lot cheaper than I thought as well. My son is over the moon. Russums has been bookmarked and my wife is already bending my ear about some new knives....

Seamless and easy transaction complete.
Very happy with the products and communications

As a long standing customer of Russums I would highly recommend their products and services. I have always found the staff to be helpful and accommodating whatever it is I need!! Quality items at reasonable prices what more could you ask for!

Absolutely brilliant customer service, the company could not have been more helpful in helping me with what I needed. Swift delivery, everything is perfect, highly recommend!!!

Ordered my tunic for college TWO WEEKS AGO and item is saying it's STILL waiting to be shipped ! Needed this for college this week and still have not received it! Do NOT order from this company !

Don't order from here! I was sent aprons that had obviously been returns. No labels and faulty rivets. I then had to pay to send them back which cost almost as much as the items themselves and now I have to wait until they make a decision wether to give me back my money. Not impressed!

Update, Russums were supposed to call to advise when the item had been received and if we were to be refunded. They didn't call just sent a replacement item that we didn't want, we then had to call back and explain then send back a further item. We wasted valuable time and effort calling up and posting items! I would have liked an apology but instead they posted a rubbish excuse see below.

We ordered several boxes of crockery which were delivered whilst we were away on holiday. When we returned we discovered that 20 of the 102 items were smashed. I immediately called Rossums who said that they could no longer go back to fedex and therefore there was nothing they could do. I now have incomplete sets of crockery which are virtually useless and Rossums still have their profit and I am the only one out of pocket.
Strange approach to customer service and obviously they have lost me as a customer.
Ian

I used Russums to purchase tableware for my café. I needed to change the order after placing the order online. The person I spoke to was very accommodating and everything arrived on time an well packaged. A stress- free purchase. Thanks guys.

Bought an apron from the Russums online shop. Not only was the apron of fantastic quality they also offer embroidery as an extra on clothing. The process was really simple and easy to set up.

The apron came really quickly the quality was fantastic and the embroidery was perfect, just what i'd imagined. Would certainly use this shop again.