Rushcliffewindows Reviews 9

Reply from Rushcliffewindows

Updated 7 days ago

Hi Stacey
Please provide information of the work that we have carried out for you, I cannot find any details of your job, please provide me with your address and what items were installed, we definitely have not carried out any jobs over the last few months which included cladding, French doors and windows, if we did indeed carry out the work for you, I will gladly rectify any issues, however I have not received anything about any issues with our work from you or indeed any of our valued customers.
Kerry.
Update on this review, i requested information of who had left this review, i have just received an email from Trustpilot saying that the person hasn't provided the information requested, the review will be removed

Reply from Rushcliffewindows

Jun 2, 2026

Hi Rachel
this is yet another review that both you and your partner have left, we have had to have the Google one removed as it was not accurate, as you are aware, we supplied and fitted several windows and a composite door in Anthracite Grey, due to the intense heat directly on your property, the windows and doors expanded to within the manufacturers allowed tolerances, this caused the pointed finish with White cement to crack, we sent the manufacturers service engineer to replace the mortar with a PVC trim as agreed, there was also an issue with a couple of the hinge sets on the windows and again these were quickly swapped, we advised you at the time of surveying your job that the existing dwarf wall at the side of the door was not tied into the internal block work and was indeed moving, you said that you would get a local builder to sort it, your partner then denied this and demanded that we sorted the issue, again as a goodwill gesture we not only did that but we also supplied and fitted at a cost to Rushcliffe Windows of over £1,000.00 new Anthracite Grey cladding and guttering to the two dorma windows, i feel that we have been more that generous in what we have done for you as an apology for the minor manufacturing issues, the manufacturer has been out several times to have a look at the reported issues and each time they have done what you asked, if you or your partner carry on leaving these reviews, we will have no alternative but to contact our solicitor to in the first instance issue you with a cease and desist letter, i genuinely hope that it does not come to this, if you still have any outstanding issues, please contact me and i will pop over to get them sorted.

Reply from Rushcliffewindows

Jul 25, 2025

Hi, this is the first time that we have even known that it was this company that we were dealing with, we responded to a lead on My Builder, we were lead to believe that we were talking to the landlord of the property, we quoted for 3-windows and was asked to send the contract and deposit invoice over to an email address which belonged to a maintenance company based in London, we then received a telephone call from a finance company asking if they could buy the windows from our suppliers and we were asked if we could just install them, I informed them that this was not possible, having looked at how these people had dealt with this job, I made the decision not to proceed with the job, I find it amazing that this company have the nerve to leave us a 1-star review, i stick by my decision and it sounds like we had a lucky escape.

Reply from Rushcliffewindows

6 days ago

Hi Neil, please update this review, apologies for the length of time that it took to resolve the problem with the door, I hope that you are happy now that the door has been swapped, please update the review to reflect this.
Many thanks
Kerry

Reply from Rushcliffewindows

Dec 9, 2020

Good Evening Richard, many thanks for taking the time to leave us such a great review, we are glad that you are happy with your new windows and doors, any problems please do not hesitate to contact me.
Kerry

Reply from Rushcliffewindows

Dec 1, 2020

Good afternoon Kevin, I am sorry that we have ignored the service call that you reported to me a few months ago, as I explained it is very difficult to get parts through at the moment, we were in lockdown for 12 weeks and ordered your weather bar as soon as you reported the issue to me, Ben has called in when passing a few times to fit the weather bar, unfortunately you have been out, then we have entered yet another lockdown so we have been trying to stay out of people's homes wherever possible, I did not think that this was that urgent that we needed to enter your property until the restrictions ended, if you would like us to call to install the weather bar, that really is not a problem, I will be to pleased to rectify the issue , when this is convenient for you.
Kerry