Absolutely useless company
Absolutely useless company! Rude, unhelpful, ignore the customer and then they didn’t even turn up!
They were the company given me from the Lowes Protection plan!!!!!!. It said after booking that they would be there for the fridge repair on Tuesday August 15th between 8-12noon. It also said that i would receive a confirmation from them.
Well guess what neither of those happened! So on Monday August 14th at approx 3:30pm I called them(RUNYON APPLIANCE) because they close at 4pm and got this rude woman who proceeded to tell me that they were coming the next day between 1-5PM, needless to say I was ANNOYED. I had made sure my morning was free and she then tells me that they decided it was more CONVENIENT for them 1-5pm and that basically they could change it at their whim. They had made NO EFFORT to contact me, NO confirmation of the appt. So we get to August 15th, I had to move things around because of their decision to CHANGE my appt to suit them!
SO nobody called, I waited and waited and waited NOTHING! Nobody called and I have still heard nothing!!!!!!! RUNYON APPLIANCE NEVER TURNED UP!!!!!!!!!!
I realise that Lowes probably use the cheapest company and usually that means they can be unreliable and low standard. RUNYON APPLIANCE certainly meets those.