Runkd Reviews 

I made a mistake and got the wrong size, but thanks to runkd they sent me details and I returned them and got a full refund for the runners. The postage I had to pay myself to return. I had read they would not refund fully but this issue was to do with non eu.

Trainers arrived - perfect fit! Good communication from the company throughout and no extra fees. Delivery was a little slower than ordering from the UK (comes from Italy) but were also a bit cheaper too! Many thanks!!

RUNKD are SCAMMERS and do not comply with the Office of Fair Trading. You will surely regret using their service. Proceed with extreme caution.

The trainers were a lot cheaper than elsewhere and once you bear in mind you are buying from an Italian company into the UK the delivery timelines makes sense. Trainers were exactly what I wanted, perfect!

SCAM - TOTAL SCAMMERS!!!

Said UPS tried to deliver them 3 times I was in each time and have a ring doorbell with nothing - total liars!!!

Avoid at all cost!!!

Excellent service, products with good value.

I purchased this item for £92.69. I returned the item at a cost of £15 to me personally. They gave me a refund of £56 and explained its because of a 19EURO customs fee. This doesn’t add up or make sense. They even advertise a website on a .co.uk domain to mislead you into thinking the goods are being shipped from within the UK.

Absolute con - do not buy from this organisation.

This company is fine if the goods ordered are exactly what you required.
HOWEVER if there is a problem, they are based in Italy.
They state on their website you can get a full refund. Hardly a full refund after you have to pay shipping fees AND customs. The latter was not clear on their refunds information page - but lost in the small print when I went searching to find out why my refund was less nearly £40.
My stupid mistake - I just wanted to warn others.
I would never buy anything from here again - customer service is AWFUL.

Scoured online for prices, theirs were better than others, arrived in a few days, trainers as expected.

I had an extremely frustrating and disappointing experience with Runkd, which I would consider the worst customer service I’ve encountered in years.

While I initially made a mistake by omitting the street number from my address, I corrected this error promptly, well in advance of the expected delivery date. However, the delivery company (UPS) made multiple errors, including failing to deliver the package after the address was updated and admitting to system issues that caused further delays. Despite this, neither Runkd nor UPS took any meaningful responsibility for the situation.

Runkd has been particularly unhelpful throughout this ordeal. After these companies failed to deliver my order on time, I requested a free return since the product is now useless to me. Runkd refused, even after acknowledging the delivery issues. When I eventually gave up fighting and agreed to pay for the return myself, they refused to accept the product because two months had passed instead of one—ignoring all the delays and complications caused by their partner’s mistakes.

This level of inflexibility and lack of customer support is unacceptable. I strongly discourage anyone from purchasing from Runkd. Their handling of this situation has been appalling, and their refusal to assist after all the additional costs and frustration I endured is a clear example of how little they care about their customers.

How is it possible that, after everything, I finally decide to return the item and even agree to cover the costs (on top of all the expenses I have already incurred), and Runkd remains completely inflexible in adapting to such a specific situation where the customer has clearly been disadvantaged? This is unacceptable.

Avoid this company at all costs.

To be honest I ordered the trainers before trust-piloting, which was unwise, some of the experiences below appeared very negative.

BUT!! Perhaps luckily for me (or not) I had absolutely zero issues with Runkd!

Very informed and smooth from the time of purchase. The trainers were sent from Carpi in Italy (Not Capri) and arrived in Manchester in 4 days!

Sorry to those who had problems. I ended up with a pair of New Balance for £95 inc shipping that were sold out in the UK and were £140 when available.

Money gone from account, paid the extra amount for quicker shipping, “package” stuck in Madrid for almost 2 weeks now and no sign of it changing or even if the package will be delivered at all. Customer support do not respond. Just pay the extra and order from a good website.

One star, only because it's not possible to rate it a 0 or even negative. I bought a pair of black Adidas Strung X2 Prime sneakers, size 45 1/3, since I already have the same model in yellow, purchased from the official Adidas website. The shoes arrived in not a very good shape box and turned out to be half a size smaller than the ones I own, despite being both pairs the same model and size (45 1/3), which means they are factory defective (assuming they are even genuine Adidas shoes). I sent them a picture clearly showing the difference between the two right shoes (yellow and black), I received a nonsense email showing that they did not bother to review any evidence received and they refused to take responsibility for the return. At this stage I’m not even sure if the shoes are authentic, given the significant difference between them. In the end, I'll have to request a refund directly from my bank and Mastercard with all the evidence to initiate "chargeback"process and get back my money, as I didn't receive the product I purchased online. When Runkd wants their product back, please let me know and send me the paid return label and I will immediately send it to you. I also suggest Runkd to pass me the contact of Adidas Italy to avoid Runkd intermediation about these pair of shoes but no answer, otherwise based on the comments can take months. After days still no answer from Runkd about the contact of Adidas Italy to verify the authenticity of the shoes. Trying to cover a Scam???

Same as everyone else writing, got charged £50 for the VAT and imports and took about 3 weeks for it to be delivered. Have to fill out customs forms which I had no idea how to do and no guidance on how to do these.

Order arrived a lot later than when I was told it would be delivered, tracking did not work and I had to reach out to customer service and to UPS multiple times and yet did not receive any updates.

Overall the product was delivered and it was fine, but the experience was not the best.

Order 23.114.975.690

My case with Runkd has been going on since December 2023. I ordered shoes on black friday, tried them on and returned them. My biggest mistake was to not upload images of the shoes before sending them back because Runk knows how to use this as an opportunity to scam their customers. The shoes were to small, only tried on inside because they were unusable, but Runkd claims they were dirty and worn and impossible for them to re-sell. I was in shock when they declined my return and asked me to pay for the return cost. It has been their word against mine for half a year because I did not take images before returning - why would I? They were in great condition and never in my wildest dreams did I expect them to refuse me a refund.

They came up with an offer to deduct 20 euro ( 25% of the purchace price) for keeping the shoes and cleaning them. I do not how they came up with this cleaning fee, but I offered to cover 10 euro just to close the case. They stopped replying and I had to create new cases to get in contact.

Meanwhile, I got in touch with the European consumer counsil. Their partner in Italy tried for several months to get in touch with Runkd, but they were ignored as well.

Suddenly they decided to go a head deduction 20 euro and refund the rest without my concent. I wrote to them twice after this asking why they avoided the customer counsils inquirys, but they are silent and I assume they just close the case as soon as they open my e-mail. I have not accepted refund from Klarna so the case is still ongoing.

It's been terrible and Runkd has been gaslighting me from the very beginning. I shop a lot online and I understand perfectly what is acceptable to return or not - this is not on me. Do not shop here - it is better to pay a little extra and avoid any contact with Runkd.

I found Runkd While searching for a more “exotic” brand, Altra. They had the shoe model I was looking for, at a Great price. I placed my order and what followed was a very quick dispatch, the shipping (dpd) was OK and runkd provided good email communication. I would definitely shop again.

Was my first time to order as the price is the main reason. Bought saucony endorphin pro 4 for £143. I know it non UK. What made me worry is th waiting time duration approximates 6-25 days. But came within 2 weeks! So not that bad coming from abroad with reasonable shipping price. Came double boxed. Hope this review will help someone deciding.

Do not be fooled

Runkd claims to be a .co.uk website however it is infact Italian and hence be prepared to pay 70 quid more than advertised priced as there will be VAT and an import charge raised by the courier. I know they say its on their website from previous reviews but so many people keep making the same mistake its clearly requires further clarity. Save yourself stress and just use another website - utter nonsense and a scam

Ordered Hoka Speedgoat 5 (€115) from Runkd. Delivered within 7 days. No issues. Will re-order from this company again. Highly recommended.