rumbo.es Reviews 

Fiables totalmente, todo perfecto

I love to use rumbo thank you very much

No headaches with Rumbo after lots of problems with MyTrip and GoToGate.

Excellent trip

Easy to use, clear briefing, everything straight to the point!

¡ATENCIÓN! NO RECOMIENDO RESERVAR CON RUMBO!

Contrato un vuelo con mucha antelación. Me lo cancelan y la única solución que me dan es devolverme el dinero 2 meses después. Y ahora los vuelos cuestan el doble.

Para llamarles es una odisea hay que llamar muchsísimas veces y no te dan soluciones.

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I DO NOT RECOMMEND TO BOOK ON COURSE!

I book a flight well in advance. They cancel it and the only solution they give me is to refund my money 2 months later. And now the flights cost twice as much.

To call them is an odyssey, you have to call many times and they don't give you solutions.

Good!!! 🥰🥰🥰

Booking flights through Rumbo - in just a few words, a nightmare.

I booked a family vacation of 8 people which after payment wasn't immediately confirmed.

After a couple of attempts to get help from the support via chat - where I was treated with indifference and an "I don't care attitude" - I only got as an answer “you have to wait”.

Got an email 2 days later after the booking with a cancellation, 0 explications: just a generic, transactional email. Now, I’m left with no valid flight options.

So, they book flights, get your cash and cancel as they wish, only to return the money later (which I still haven’t gotten).

Run away from Rumbo. Or fly away from Rumbo. Whatever: just don’t use this platform...

Thiefs! They canceled the trip in July 2020 due to covid and never refunded the money, nor you can get in touch with them! The only customer support number available is unregistred! Never ever book with Rumbo.pt!!!

The company is OK until you need to change a flight. I bought a FullFlex ticket as I was not sure about my dates. Paid for this extra service. So now I need to change the dates and it has been days without an answer. And of course, it's easter time so the prices go up everyday. I am supposed to fly in 6 days and still no answer about my change. On the website it says still processing the request and if you try to call them, it says to do it through the website. Aaaaargh! I need to change my holidays at work and I am still not sure when I will fly.
If I had bought the ticket directly with the air company, with a simple phone call I would have changed it immediately! Plus, they say they only work Mon to Fri, what if you have an emergency on the weekend?? No more rumbo for me, just go directly to the air company and buy a flex ticket there. Total bogus.

Everything went perfect

I'm choked with this customer service provided arou a SIMPLE and legit request to change my flight. I have been calling and trying to make a change on my outbound flight since 9th March (11 days have passed - after many follow up calls I did - and now you come with a simple answer saying that are no flights available? TAM makes SAO > BCL flights EVERYDAY and no time mentioned was agreed at first place. You could have quoted for another day for example, so I don't have to wait 11 days for you to give this ridiculous response.

I have bought my flights with a FLEXIBLE rate at 100 Euros surplus and THIS IS NOT THE SERVICE I was expecting. I'm stressed with it and very disappointed. I am not taking the current flight schedule for March24 th and I WILL TAKE NO RESPONSIBILITY FOR IT. Because what will happen now is.... I am going to be "no show" and your company will say it's my fault, isn't it ??????

Furthermore, you are really wrong and saying stupid things on your communication: look what you are saying:
Por favor, accede a tu Área personal, Mi Rumbo, a través del sitio web o de la app, para realizar una nueva solicitud y para que consultemos la disponibilidad para OTRAS FECHAS / OTRO HORARIO / OTROS SERVICIOS. - I CANNOT MAKE THIS CHANGE THROUGH THE WEBSITE, SO THIS DEMONSTRATES HOW LOST YOU ARE

Ten en cuenta que, hasta que tengamos noticias tuyas, tu reserva permanece sin cambios - I HAVE LOST ALREADY MANY TIME HAVING TO CALL YOU DOZENS OF TIMES FOR THIS POOR SERVICE, this is not customer service, is a '$%^^ you client service'

Por favor, no contestes a este correo ya que ha sido enviado automáticamente desde una dirección no habilitada para responder desde ella. > THAT MEANS: WHY ??? 'WE ARE NOT MAKING ANY EASY FOR YOU', DEAR CUSTOMER

Don't know what else to expect from this company, honestly, never anymore.....
I will please with Spanish customer protection a claim against your company and also with SkyScanner, who is indicating your services (and through them I made this horrible decision of choosing you).

Really frustrated,

Mauricio Izzo

Terrible. Avoid! It took three days to reject my booking. So I had to buy the ticket with another provider )but the price has risen for 150% during those three days)

Waiting ovr 72 hours for confirmation for a flight, been every day on support chat promising its taken care of by a team.. That email is not coming.. Will have to book elsewhere

EN // They canceled my previously confirmed booking in silence, without informing me. The flight didn't change. I discovered it 7 days before the departure. Rumbo customer support is extremely hard to reach and they didn't help in recovering my ticket. They left me without explanation how the error happened, since my booking was previously confirmed and I can verify it with the email I got.

ES // Cancelaron mi reserva previamente confirmada en silencio, sin informarme. El vuelo no cambió. Lo descubrí 7 días antes de la salida. El servicio de atención al cliente de Rumbo es extremadamente difícil de contactar y no ayudaron a recuperar mi boleto. Me dejaron sin explicarme cómo ocurrió el error, ya que mi reserva estaba previamente confirmada y lo puedo comprobar con el email que me llegó.

IT IS A TRAP READ THIS BEFORE BUYING FROM THEM
They offered me a ticket for 99euros. Right after paying I noticed that I was charged 140 on my credit card. Tried to figure out the problem, but they make it very difficult to comunicate with them. I believe they charged me this because my credit card was a MasterCard. I strongly recommend you to not buy anything with them, better go to google flights and from there, go straight to the airline company.

Tried making a flight change, they send you a link to accept the flight change. You click the link and it errors continuously, so you contact them via chat and they tell you everything is okay and they will contact you if any issues. A few days later you get a text to check your e-mail and the e-mail says they haven't been able to reach you and to call them immediately to resolve payment for changing flight. You call them on the phone and they say they cant do payment over the phone and reschedule your flight change and they tell you they will contact you when it's ready..... OMG endless loop with no help from anyone

I purchased plane tickets with rumbo to fly to Vietnam via Tokyo with ANA airlines, ID Booking: 1802915780, ANA reservation SS8SRJ, the purchase was on July the 5th 2021, then on September 14 2021 I received a mail from Rumbo telling me the flight was cancelled by ANA and that I will receive the refund 5 to 8 weeks later, and now 16 weeks have pass and I haven't receive the refund or any information and they don't answer anymore.