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Rugvista Reviews 

13,484
•
TrustScore 4.5 out of 5

4.5

Rug Store
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Rated 5 out of 5 stars

Although the company seem to send orders internationally, we received our beautiful rug just in a few days as if we ordered it in the NL. No custom clearance or extra costs incurred. The rug's manu... See more

Rated 5 out of 5 stars

In the past years I bought three carpets - one Indian loom, one Turkish Kilim, and one Bokhara Pakistan 2ply. All of them were exactly as shown in the pictures. They arrived with their certificate of... See more

Rated 4 out of 5 stars

Perfect combination between price and quality. The rug is beautiful and fits perfect in our living room. I've received it folded wich surprise me because I expected it rolled. I guess it will be fla... See more

Rated 4 out of 5 stars

Beautiful rug,very quick delivery,excellent communication...the only one issue I had was that this time it wasn't packed well. Very thin plastic bag which was broken once arrived. Also the carpet was... See more

Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Wij helpen mensen een huis te creëren waar ze van houden. Rugvista is opgericht in 2005 met een duidelijke missie en doel: wij helpen mensen een huis te creëren waar ze van houden, door het voor onze klanten eenvoudig en plezierig te maken het perfecte vloerkleed te vinden. Vanaf het begin hebben we ons gericht op het aanbieden van vloerkleden van hoge kwaliteit tegen eerlijke prijzen, terwijl we een soepel, comfortabel en veilig winkelervaring bieden voor elke klant, zowel nieuwe als terugkerende. Vandaag zijn we trots op het feit dat we een van Europa’s toonaangevende online vloerkleedwinkels zijn, die klanten in meerdere landen bedienen en een veelzijdige collectie aanbieden die geschikt is voor elk interieur, zowel thuis als op kantoor. Onze collectie omvat meer dan 30.000 vloerkleden, van traditionele handgeknoopte Oosterse tapijten tot moderne machinaal geweven designs; elk vloerkleed wordt zorgvuldig geselecteerd om kwaliteit, duurzaamheid en tijdloos design te garanderen, zodat onze klanten bij elke bestelling met vertrouwen kunnen kopen en tevreden zijn met hun keuze. Wij geloven dat het kopen van een vloerkleed net zo plezierig moet zijn als het leven ermee: daarom bieden wij duidelijke productinformatie, gedetailleerde afbeeldingen en een intuïtieve, makkelijk te navigeren webshop. Betrouwbare levering door heel Europa, flexibele retourmogelijkheden en vriendelijke, snelle klantenservice maken de winkelervaring eenvoudig, veilig en stressvrij voor elke klant. Ons hoofdkantoor bevindt zich in Malmö, Zweden, en we opereren door heel Europa; tegelijkertijd combineren wij Scandinavische designwaarden met internationale ambacht en moderne e-commerce oplossingen. Ons team werkt elke dag aan het verbeteren van onze diensten, het uitbreiden van ons assortiment en het inspireren van klanten bij hun interieur keuzes. Wij zetten ons in voor langdurige relaties met onze klanten door hoogwaardige producten, uitstekende service en een transparante, betrouwbare en voortdurend plezierige winkelervaring te bieden. Bij Rugvista helpen we onze klanten ruimtes te creëren die persoonlijk, uitnodigend en mooi zijn — één vloerkleed tegelijk.

Een fantastisch assortiment vloerkleden tegen weggeefprijzen!

Written by the company

30 dagen niet goed, geld terug-garantie
Keuze uit meer dan 1500 verschillende moderne en oosterse vloerkleden
Gratis verzending binnen de EU

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.5

All reviews

(13,484)

627 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy and simple

Easy to order.
The lady I spoke to about returning the rug was friendly and helpful.
Simple and quick return process.

23 April 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful handmade rug

Beautiful carpet, quality, colors, measurements, exactly as per webshop. And great price for the value.
Fast delivery, excellent coordination with the courier.

17 April 2020
Unprompted review
Rated 5 out of 5 stars

Lightening fast returns, return for more business.

I bought a coarsely woven wool carpet for the country look I wanted, but the carpet was not to my liking. To return it, all I had to do was to call them. They send you packaging instructions, return label, and the account number. With the account number, you can call Fedex and they will pick-up the carpet from your home at a convenient time. Refund was initiated immediately. I am amazed at the efficiency of this site. I had gotten upset about ordering carpets online, but now I will try a different carpet from the same site.

24 February 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service, very fine rug, exactly what is seen on-line. Thanks, will use again.

29 November 2019
Unprompted review
Rated 2 out of 5 stars

Rug came folded and its left the grease…

Rug came folded and its left the grease on rug.This is my second purchase and first purchase was good.
I am not happy how my rug looks rightnow

8 November 2019
Unprompted review
Rugvista logo

Reply from Rugvista

Hello,

Thank you so much for your feedback.

We are sorry to hear that you are not happy with the rug you received.

Regarding the folds on the carpets, the reason we fold them for transportation is because they are packed in accordance to the standards and norms provided to us from our shipping partners. The folding minimizes the risk of the carpet being damaged due to the fact that there is less surface area, furthermore, the transportation costs are also minimised. If you have fold marks in your carpet they should disappear by themselves after a short while.

Otherwise, you have a right to return the rug within 30 days without any cost. In the case of a return you can simply contact our customer service team and we will be happy to help with all the arrangements necessary to send the item back.

Thank you and have a great day!

Best regards,
Customer Service team, RugVista

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