Great experience with runners 3X8 ft but the 5X7 rug came as others have said wrinkled...The first two runners I received came, and I was pleasantly surprised with the quality of the rugs-- they will... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow. I researched several sites before placing an order with Rugs USA recently, Dec. 2026. I loved being able to view the rugs in different rooms of our house. That was a major selling point. They wer... See more
Got a large rug and was pleased with experience. Rug turned out great.
Outrageous ($75) return fee you don’t find out about until after purchase/ time of return The stated policy is generic, 30 days You go through the process and are given no options other than... See more
Company details
Written by the company
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods. Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Contact info
286 Prospect Plains Rd., 08512, Cranbury, United States
- 1(800)982-7210
- Info@rugsusa.com
- www.rugsusa.com
3.5
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 13% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
I’m going to give 1 star because I have…
I’m going to give 1 star because I have to in order to write this review. I am giving this review because I ordered 2 knitted poufs to use as ottomans and they were too small. I wanted a refund, but I was being charged a return fee of $18 for each one plus I had to pay to ship them both back . From $97.13 that I paid, I would only receive $59 back for brand new original packaged items. This is one of the Worst customer services and return policy I have Ever encountered. This is a total rip off! I hope this will help people to think twice before making purchases from RUGSUSA
7 September 2024
Unprompted review
Reply from Rugs USA
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. I will be reaching out to you via email to follow up on your concerns.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Terrible refund experience
I live in Canada so ordered a rug from their Canadian website. However, I immediately cancelled my order 2-3 hours later due to realizing they were selling the same rug for double the price of other brands. But they were unable to cancel the order and said my only option was to refuse delivery and have FedEx send the rug back to them
So I had to constantly track the package, and meet the delivery person at the door to refuse delivery. After that, they said that they would offer the refund once they received it in their warehouse.
The shipping was incredibly slow, it took 3 weeks for the rug to return to them. I checked my accounts and no refund came. So I had to pester and pester, and finally they issued me a full refund 3 weeks after they had received it in their warehouse (they initially promised me 5-10 days).
This company would not have refunded me if I didn’t constantly push for it and remind them. I wouldn’t have caught it unless I diligently checked my transactions. And they just resell rugs for 2-3x other sellers. All of this trouble, just because I cancelled an order 2 hours after I placed it.
Overall, terrible company. I would advise everyone to stay away.
9 August 2024
Unprompted review
Reply from Rugs USA
Hi Alex,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am so sorry to learn about this issue! Unfortunately, cancellations can't be guaranteed once an order is placed, so if the order is already being processed, our team can't cancel it.
I see that your refund was processed back to your original payment method. If you need any help with your refund or help placing a new order, our Customer Service Team would be happy to help!
Thank you,
Beth
Rugs USA Customer Service
I've bought may rugs from this company
I've bought may rugs from this company. Great value, beautiful rugs and many choices to choose from! Love it!
19 July 2024
Reply from Rugs USA
Hi Kathy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The price of the rug and the ease to checkout.
19 July 2024
Reply from Rugs USA
Hi Cata,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
view in your room is very helpful
18 July 2024
Reply from Rugs USA
Hi Sarah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
fast and good
17 July 2024
Reply from Rugs USA
Hi Debbie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you enjoyed your shopping experience with us!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug I ordered was perfect except…
The rug I ordered was perfect except the dimensions were shorter than advertised. I ordered a 9x12 rug and the rug measured 8'4" instead of 9'. I used the chat to locate my order number to request a return. My request was processed quickly and I was able to reorder a new rug with no issues.
18 July 2024
Reply from Rugs USA
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so sorry that the first rug didn't work out! I'm glad we were able to help you with the return process and I hope the second rug works much better in your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Celeste,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are glad to hear that you enjoyed your shopping experience and found a great rug for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Warren,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
check out- why no apple pay??
check out- why no apple pay??? amazon required to reenter credit card and address so was not helpful...
14 July 2024
Reply from Rugs USA
Hi Rev P,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry that the Apple Pay option didn't show for you! We do offer this payment service for our US customers, unfortunately it's not available for our Canadian customers yet.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Always love the ease of shopping
Always love the ease of shopping, quick delivery, price and quality of rugs!
16 July 2024
Reply from Rugs USA
Hi Sabrea,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are glad to hear that you enjoyed your shopping experience and found a great rug for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Charlene,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you had a great experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
great selection
15 July 2024
Reply from Rugs USA
Hi Mia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you found lots of options to choose from!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
great quality
Been ordering from this website for over 10 years, good quality, easy ordering!!
15 July 2024
Reply from Rugs USA
Hi Renee,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a longtime customer! We are so grateful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Selection/Price/Fast Delivery
14 July 2024
Reply from Rugs USA
Hi Larry,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that we met your expectations!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi Lisa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you love your new rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Reply from Rugs USA
Hi AH,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that we met your expectations!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Large variety to choose from.
13 July 2024
Reply from Rugs USA
Hi Cheryl,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you like our selection!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Beautiful Rugs
Color, quality, price, and free shipping are all fantastic. The shipping was fast. Much appreciated!!! Would recommend. Plus, love you are located in the USA. :)
13 July 2024
Reply from Rugs USA
Hi Becky,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Not what I ordered
The rug that was pictured on the website didn't look anything like the rug that showed up at our house. You could barely make out the design and there was no color in the rug. It was an incredibly cheap, flimsy rug.
When I asked to return it, they said I would have to pay 11.99...the rug cost 47.95... what a rip! Never again!
12 July 2024
Unprompted review
Reply from Rugs USA
Hi Drew,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am so sorry to hear that you weren't 100% happy with your rug! We couldn't find your order based on the information you provided with this review, could you please give us an email at info@rugsusa.com so that we can futher assist you?
Thank you,
Beth
Rugs USA Customer Service
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