Sam was amazing from start to finish. He was able to restore a stained rug for a very reasonable price would definitely use again.
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Happy with item received, looks lovely in our daughters' playroom. The rug was received rolled so the underside is outwards, so it took a little while and effort to uncurl - would recommend they are r... See more
Customer services are spot with any problems. The only negative thing is they use Hermes, which have to be, without doubt the shittest courier company I have ever had the misfortune of dealing with. H... See more
Company replied
Ordered a rug from this amazing company. Hermes messed up and lost it. The team was so good opening a case with hermes looking into the investigation and keeping in contact with me. They sent me out a... See more
Company replied
Company details
Written by the company
With a wide selection of Area Rugs, Runners, Stair Runners, Mats, Kids Rugs & Play Mats & More. You can find your dream Rug at an affordable price. Now accepting Paypal Credit & Clearpay so you can spilt your payment, interest free. Free UK Mainland Delivery.
Contact info
Telford way, NN16 8UN, Kettering, United Kingdom
- 020 3983 6207
- info@rugmasters.co.uk
- www.rugmasters.co.uk
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Excellent carpet runners
Excellent carpet runners. Great quality and look great. 100% happy. Thank you!
2 September 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Quick delivery service easy to order,
1 September 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Easy to order and had exactly what we…
Easy to order and had exactly what we ordered delivered within a few days. Good quality too.
18 August 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Excellent service i have been looking…
Excellent service i have been looking for the right leopard rug for a long time this is just what I wanted Good quality
18 August 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Really happy with rug masters product, quick delivery time and easy to contact company
So far I had a very positive experience with rug masters. After reading the bad comments on stock availability, I emailed them before placing an order to confirm if they had in stock the rug I wanted it. I received a response within 5' which is pretty remarkable. I received my order within a couple of days and the rug so far looks lovely. I would recommend rug masters.
17 August 2021
Unprompted review
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Great service from my very 1st order to…
Great service from my very 1st order to my latest, I will forever use this company, quick delivery, great products, extremely happy
13 August 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Great products
Great products. Would recommend & use again. Customer service very helpful & organised return. Kept up to date at all intervals.
13 August 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Beautiful stair runners and quick…
Beautiful stair runners and quick delivery very happy 😊
9 August 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
love my new rug
excellent service kept up to date about my order & tracking.
arrived within 3 working days, rug exactly as described, and looks same as photos.
love my new rug.
8 August 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
I purchased a door mat which arrived in…
I purchased a door mat which arrived in good time. Good quality, and the colour is great. No complaints at all.
6 August 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Never received my order
Never received my order. When I chased, it was found to have been lost. Items now out of stock and no offer for replacement. I did get a full refund.
Nowadays, customers expect more from their customer experience. You order, it arrives and is what you expected without any faff.
20 July 2021
Reply from Rug Masters
Thank you for your feedback.
We are sad to hear that you have had a negative experience with our company.
We would like to discuss and resolve this for you, therefore, if you would be so kind as to get in touch with us either by calling us on 020 3983 6209 or contacting us via email on info@rugmasters.co.uk, we would greatly appreciate it.
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Beautiful feel on u feet
15 July 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
The rug was excellent just what I wanted
12 July 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Excellent service and quality
Excellent service and quality. I would recommend Rug Master to family and friends
11 July 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Excellent service
10 July 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
Good quality rugs
The rug didnt take long after i ordered it and it was good quality. It is good value for money will definitely order again
2 July 2021
Reply from Rug Masters
Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services
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