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Rugby Heaven Reviews 

457
•
TrustScore 4.5 out of 5

4.3

Rugby Store
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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the fantastic customer service, incredibly speedy delivery times, and a wonderfully broad selection of quality rugby products. Shoppers are especially pleased with the exceptionally helpful staff and durable, well-made clothing items that consistently arrive promptly and in perfect condition. Some reviewers were not happy with sizing issues, noting that items were often much smaller than expected or that the online sizing charts were completely incorrect. A few consumers also experienced frustrating delivery delays, missing packages, or unexpected extra costs required to send poorly fitting items back for exchanges.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great variety of jerseys,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Service

Users describe positive interactions with service, highlighting helpful and efficient experiences. Consumers... See more

Quality

Clients share positive opinions on quality, consistently highlighting excellent materials, great prices, and... See more

Order

Consumers report mixed experiences with their orders. Many reviewers praise the easy ordering process, prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service, good range of products. Great communication on order. 4 star as item shown as available online wasn’t available, however if ordering any rugby kit would visit Rugby Heaven again.

Rated 5 out of 5 stars

I purchased this shirt as a birthday present for a friend, who played rugby and has a collection from all over the world. He is very hard to buy for because it seems, he has everything BUT this compan... See more

Rated 5 out of 5 stars

Delivery on time and excellent quality of rugby top. However couldn't get the top over my grandsons head. Had to return the top to the local shop. No issues. Awaiting refund.

Rated 5 out of 5 stars

As always whenever I deal with rugby heaven whether online or in store service is fantastic. I mainly go in to store in Cwmbran as staff are always helpful and prefer face to face.

Company details

  1. Rugby Store
  2. Activewear Store
  3. Children's Clothing Store
  4. Men's Clothing Store
  5. Sporting Goods Store
  6. Women's Clothing Store

Written by the company

Rugby Heaven is your ultimate destination for all things rugby. From top-quality shirts and boots to gear from international teams and beyond, we cater to players, fans, and enthusiasts alike. With a passion for the game and a commitment to excellence, we bring you the best brands and unbeatable deals, including our popular clearance offers with extra discounts. Whether you're on the field or cheering from the sidelines, Rugby Heaven ensures you have the gear you need to play hard and support your team in style. Shop with confidence and experience why rugby fans trust us for all their needs. Play harder. Support stronger. Shop Rugby Heaven.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

457 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(457)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Super quick delivery!

Super quick delivery!
Shorts are true to size and a great quality. The design and material are lovey too! My husband uses them to sunbathe in as they’re not too long.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Fast despatch and delivery. No fuss. Will definitely use RH again - thank you

21 January 2026
Unprompted review
Rated 2 out of 5 stars

Really disappointing experience

Really disappointing experience. Ordered a pair of boots for my ten year old. His very first pair of new boots that he picked out himself. Paid for tracked delivery 1-2 days. On second day I had an email saying they actually didn’t have any in stock “would you like these instead?”. Luckily I managed to get the same pair on Amazon so he’ll have them for his match on Sunday. We won’t use them again.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

…Amazing service

I ordered an All Blacks top which was too small,it was collected for return on the 23rd and I received an exchange for a bigger size on the 24th ,amazing service

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Shop manager was very sarcastic

Shop manager was very sarcastic, I didn't know about the barcode having to stay on label. The way he spoke to me as if I was a child. So therefore I don't think I will be shopping at Rugby Heaven again.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Customer service above and beyond

Royal Mail messed up my delivery before Xmas. But Rugby Heaven sorted it all out,cancelled the order, secured the items in-store and gave us a hassle free exchange, all while letting us know what was happening.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Item arrived in a damaged box due to…

Item arrived in a damaged box due to poor packaging for postage. I was offered a replacement, however, I was concerned the same thing would happen again. I was then offered 10% but this amounted to such a tiny amount it wouldn’t have covered the cost of postage, processing by RH or worth my time and effort, and that’s before you consider the environmental cost or the cost of returning damaged goods to the manufacturer.

Very poor - do better Rugby Heaven.

2 December 2025
Unprompted review

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