Goods listed were incorrectly represented in the description. This is a clear approach to dupe customers. I pointed the isue with the descripton and it has not been rectified.. Steer clear.
Company replied
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See what reviewers are saying
The best customer service I have experienced. I needed a sample of some rubber, app. 1 [metre], the only samples normally available were quite small. No problem, a special sample was sent to u... See more
Rubberstock have a rather confusing website; especially the email request dialogue that pops up and obscures the 'continue' button during the purchase process! They also managed to send the wrong prod... See more
I purchased rubber outdoor flooring squares to create an out door gym area . They are excellent robust and serve their purpose ! They interconnect and are heavy to form an area which had great shock... See more
Company details
Information provided by various external sources
Rubberstock, a thriving and innovative company with years of experience in selling rubber products. On-time delivery, quality service and costumer focus are what we are all about. Take a look at our webshop and discover the largest assortment of rubber outdoor tiles, matting, silicone hoses, cellular rubber, hoses, rubber sheeting, vibration dampers and safety products, to be used for sealing and protecting the most varied applications. From playground tiles to rubber fenders for the shipping industry: we have it all in stock. The thousands of products in our assortment have multiple applications and are used in the most diverse industries. From the manufacturing industry, naval engineering, mechanical engineering, agriculture or construction to leisure, sports and recreation, in each industry you will be able to find our products. If you look at a high-tech product like a car or a handy home appliance, our rubber profiles are essential components in these products.
Contact info
United Kingdom
- 020 3086 9500
- support@rubberstock.com
- www.rubberstock.com
People also looked at
Goods listed were incorrectly…
Goods listed were incorrectly represented in the description. This is a clear approach to dupe customers.
I pointed the isue with the descripton and it has not been rectified..
Steer clear.
15 November 2021
Unprompted review
Reply from Rubberstock
Dear mr Carney, we regret it that the description of the article you bought has not been clear. As shown on the website there could be chosen for a meter piece or for a full roll. You have chosen for the meter option instead of the option for full rolls. These 2 options have both been visible on the webpage before and at the time you placed the order. The order amount has been refunded to you.
Kind regards, Lysette
Since Sept' 15th 2021 I have tried to…
Since Sept' 15th 2021 I have tried to contact this company by; e-mail, message and by phone to place a potential order. They may have gone out of business???? One star just for poor communication.
7 October 2021
Unprompted review
Mixed experience
Rubberstock have a rather confusing website; especially the email request dialogue that pops up and obscures the 'continue' button during the purchase process! They also managed to send the wrong product initially. They were very helpful and quick to remedy the situation though, and the product is very high quality and exactly as advertised. Hence have earned themselves 5 stars.
5 May 2021
Top quality product
Top quality product. Very helpful customer service. Speedy delivery to the UK.
21 April 2021
No problem good price what more can…
No problem good price what more can I say other than I'll use them again
17 March 2021
Good quality product delivered on time
11 February 2021
DO NOT ORDER FROM THIS COMPANY
Ordered £600.00 worth of items ( order number 17006257 ) - 900x900x40 solid rubber - I have been sent 40x40x900 - I have tried and tried to contact the company via email and phone - no reply. I wouldn't trust this company with any further orders - I will now have to try and retrieve funds via the bank.
8 February 2021
Unprompted review
The website and purchasing system all…
The website and purchasing system all worked well. Unfortunately after 10 from purchase, items still have not arrived, UPS portal not giving any updates. I’ve therefore tried to speak to customer service and all I get is an answerphone message. Starting to get a little concerned I’ll ever receive the items at all.
25 January 2021
not received anything except requests…
not received anything except requests for reviews. Would like to receive my order please
23 January 2021
very helpful and patient
very helpful and patient. no order too small. excellent service
29 December 2020
Reply from Rubberstock
Dear mr. Pulham,
We regret it that you received a wrong size and we can understand you must be disappointed.
Please feel free to communicate with us directly so we get the opportunity to solve the problem without any hassle.
Best regards, Lysette
Disappointed in having to pay £25.00…
Disappointed in having to pay £25.00 for shipping costs for a small box, less than 5kg, As its for a customer these costs will be passed on, if it was for my own use I would probably have shopped elsewhere.
1 December 2020
The adhesive on these is absolutely…
The adhesive on these is absolutely rubbish.
They have all fallen off the door frames and I have had to order new adhesive
16 November 2020
Great Service
Items ordered were correctly delivered.
Items were delivered within delivery time stated.
Great service
Thank you
9 November 2020
good quick service.
5 November 2020
Found exactly what I wanted
Found exactly what I wanted, very quick delivery. Only 4 stars because postage was a lot for a light weight box. Good experience generally.
29 October 2020
Once I managed to contact you
Once I managed to contact you, I got the product I needed ordered and delivered. Several previous phone calls and on line messages were not responded to. The product is good, but the price for a short length of 3m was £36/mtr in my view very expensive when 24m would have been half the price. per metre. I did speak to someone to ask if the price could be reduced but there was no discount forthcoming. Don't really understand why my 3 mtrs could not have been extruded with a larger order of the same product allowing me to be charged the lower price !!!
27 October 2020
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