Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... See more
I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ev... See more
Another member of our family had previously used RB and he spoke very highly of their service and products offered, so when it came to us wishing to upgrade our bathroom we had a look. Great products,... See more
Company details
About Rubberduck Bathrooms Ltd
Written by the company
Rubberduck Bathrooms is a small, family owned independent bathroom supplier.
Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.
We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.
We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!
Contact info
High Street, TS10 3DD, Redcar, United Kingdom
- 01642 913 727
- contact@rubberduckbathrooms.co.uk
- www.rubberduckbathrooms.co.uk
4.1
Great
844 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rubberduck Bathrooms Ltd
Good Morning Christine,
Thanks so much for your feedback!
We’re delighted to hear you’re happy with your Abacus wetroom panel and chrome channel. The clear glass gives such a clean, modern look and really helps to finish off a bathroom beautifully.
We really appreciate you choosing us and hope your new setup brings you many years of use.
Rubberduck Bathrooms Team 🛁
I was dubious about using a website I’d…
I was dubious about using a website I’d never heard of but after much searching they were the only company who had the taps I wanted. We knew these were being discontinued so we really pleased to find them and just thought we would go for it. As they would match the other taps I bought else where. However they have just called to tell me they don’t have the stock! I don’t understand why you would sell me something you don’t have. I will give them they rang promptly to tell me but I now have two sets of taps from other companies I can’t use because of this company.
24 September 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Good Morning Mrs Rann,
Thanks for your feedback, and we’re sorry for the disappointment with your recent order.
As you mentioned, the tap purchased was an end-of-line item, with just one showing in stock. At the point of dispatch, we noticed the last one had already been sold previously but the stock level hadn’t updated as it normally would have. As soon as we spotted the discrepancy, we got in touch right away to let you know.
We completely understand how frustrating this must have been and we’re sorry we couldn’t fulfil the order on this occasion.
Rubberduck Bathrooms Team 🛁
Reply from Rubberduck Bathrooms Ltd
Hi Andrew,
Thanks for the feedback, it means a lot to us!
We hope the Scudo Serena shower looks great once fitted and the fast fix kit helps to speed up the installation side too.
If you need anything else you know where we are Andrew.
Rubberduck Bathrooms Team 🛁
Rubberduck, quality at the cheapest prices
Jarred was absolutely brilliant. What I required for my project, Jarred went above and beyond to cater for my project requirements. Can’t fault the service I received from this company online. Amazing prices online where no one else could come close to. Saved a lot of money.
10 July 2025
Reply from Rubberduck Bathrooms Ltd
Hi Josh,
Thanks so much for the fantastic feedback!
We’re thrilled to hear Jarred was able to go above and beyond to help with your project.
It’s great to know you found what you needed at a price that couldn’t be matched. We love helping our customers save without compromising on quality, so we’re delighted this worked out so well for you.
Thanks again Josh - we’ll be sure to pass your kind comments on to Jarred, he’ll be very happy!
Rubberduck Bathrooms Team
Quick and easy experience
I found what I wanted and went to the store. They loaded it into the car and sent the invoice via email. All went very smoothly.
18 August 2025
Reply from Rubberduck Bathrooms Ltd
Good Afternoon David,
Thanks for the feedback, it means a lot to us!
It's great to hear everything went smoothly with the team in-store and we're happy we could get you sorted quickly.
You know where we are if you need anything else David.
Rubberduck Bathrooms Team
Cracked basin no refund or replacement!
Unable to send a replacement item despite original purchase being damaged (cracked basin). Unfortunately I was unable to check for damage immediately on delivery due to August family holiday and checked on first day of return. Some flexibility around reporting damage in peak holiday season would be helpful. Never again!
18 August 2025
Reply from Rubberduck Bathrooms Ltd
Good Morning Gareth,
Thanks for your feedback, and we’re really sorry to hear about the cracked basin.
We do ask that any courier damage is reported within a reasonable timeframe after delivery, so we can arrange a replacement if necessary. Unfortunately, as the damage wasn’t flagged until several weeks later, it meant we weren’t able to arrange a replacement through the manufacturer.
It is difficult with when working with 3rd party couriers/suppliers but we’ll certainly take your comments on board regarding flexibility around peak holiday times.
We’re sorry this experience has left you disappointed.
Rubberduck Bathrooms Team
Reply from Rubberduck Bathrooms Ltd
Good Morning Bruno,
Thanks for the great feedback it means a lot to us!
We're really pleased to hear you’ve found us reliable and easy to get hold of for queries. We hope the tile backer kit works perfectly for your project.
You know where we are if you need us!
Rubberduck Bathrooms Team
Reply from Rubberduck Bathrooms Ltd
Good Morning Nenna,
Thank you very much for the kind feedback!
We're really pleased you found the tap you love and at the best price you can find too! The Scudo Core brushed bronze taps are really popular at the minute, we hope yours looks lovely once installed.
Thanks again Nenna, let us know if you need anything else!
Rubberduck Bathrooms Team
Reply from Rubberduck Bathrooms Ltd
Good Morning Nathalie,
Thanks so much for your feedback!
We're really glad to hear ordering was easy, delivery was quick, and that you were happy with the service too. We hope the anthracite glass channels look the part once fitted.
Give us a call if you need anything else Nathalie!
Rubberduck Bathrooms Team
Very quick delivery
Very quick delivery, well packaged. Very happy with the products. I’ve ordered a few year ago a similar order and I can not fault the service and quality.
19 August 2025
Reply from Rubberduck Bathrooms Ltd
Hi Lorenzo,
Thanks so much for your lovely feedback and for coming back to us again!
We’re really pleased to hear you’re happy with the products, packaging, and speedy delivery. It’s great to know the service and quality have been consistent for you over the years.
Next time give us a call Lorenzo, we like to look after repeat customers if we can!
Rubberduck Bathrooms Team
Reply from Rubberduck Bathrooms Ltd
Good Morning Marie,
Thanks for your feedback!
Sorry again that the item arrived damaged, but we’re really glad the team was able to get the replacement to you quickly.
Thanks again Marie, we hope to see you again!
Rubberduck Bathrooms Team
Reply from Rubberduck Bathrooms Ltd
Good Morning Ashley,
Thanks for your feedback!
We’re really pleased you’re happy with the products, but sorry to hear there were a few issues with delivery. We’ll be passing this on to the courier to help improve things going forward.
If ever you need anything else, give us a call and we'll look after you given the issue with your delivery.
Rubberduck Bathrooms Team
Reply from Rubberduck Bathrooms Ltd
Hi Mike,
Thanks so much for your kind words!
Really glad to hear you found us fast, reliable, and good on price. That’s exactly what we work hard to deliver.
Thanks again Mike, give us a call if you need anything else.
Rubberduck Bathrooms Team
Reply from Rubberduck Bathrooms Ltd
Good Morning Paul,
Thanks for the great feedback, it means a lot to us!
We're pleased to hear you’re happy with the product, price, and delivery.
If ever you need anything else you know where we are Paul.
Rubberduck Bathrooms Team
Would avoid
Chose to purchase a large mirror with Rubberduck bathrooms due to competitive price and promised fast delivery.
Placed order on 29/07 and received item on 31/07. Unfortunately was the wrong mirror. Called and had the wrong mirror collected and the correct one delivered. Came smashed. Had to call and arrange another delivery, mirror came- smashed again. Called them once again and finally the correct mirror, not damaged this time, arrived 2 weeks later. So after 1 incorrect mirror and 2 completely smashed ones I did eventually receive the item I wanted.
I understand things like this can happen but asked if they could could collect the 2 broken mirrors (like they initially did with the first incorrect one) as they were large and completely smashed. They were ‘unable to assist’ or compensate for the disposal I had to pay for.
In future I will pay more and purchase elsewhere to avoid the inconvenience. Wouldn’t recommend.
29 July 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Good Morning Ugne,
Thanks for your feedback, and we’re really sorry to hear about the difficulties you had with your mirror order.
Your items were delivered directly by the manufacturer, and while the pricing and delivery timescales are competitive, unfortunately the repeated damage in transit and the initial wrong item fell well short of the standard either of us would expect.
Thank you again for your comments - they’ve been passed to the manufacturer for review, and we’ll continue to push for improvements so situations like this can be avoided in future.
Rubberduck Bathrooms Team
Water off a duck’s back!
Found an actual waterproof bath side! Good price , quickly delivered. Why all such bath sides are not made this way I don’t know? Took a while to find an available fitter who could replace a ‘wood’ look one that failed to do its job. Bathrooms should be waterproof and able to be clean, dry and mould free. With little ones , constant use ; you want a clean, safe and hygienic environment. Thank you Rubberduck 🦆
10 July 2025
Reply from Rubberduck Bathrooms Ltd
Good Morning Diane,
Thank you so much for the fantastic feedback!
We’re delighted to hear you’re happy with your waterproof bath panel. You’re absolutely right, a bathroom should be practical, hygienic, and easy to keep clean, so it’s great to know the bath panel has ticked all the boxes for you.
We really appreciate you buying with us and sharing your experience too. Here’s to many years of a clean, safe, and mould-free bathroom!
Rubberduck Bathrooms Team
Reply from Rubberduck Bathrooms Ltd
Hi John,
Thank you very much for taking the time to leave feedback!
We’re really pleased you found the information clear and that everything was handled quickly from response to delivery.
if ever you need anything else just give us a call!
Rubberduck Bathrooms Team
So easy to deal with
So easy to deal with, put in your order and it gets delivered. No hassle!!
21 July 2025
Reply from Rubberduck Bathrooms Ltd
Good Morning Robbie,
Thanks for the lovely feedback - that’s exactly what we like to hear!
We have a great team in the warehouse and hassle-free ordering and delivery is what we aim for every time.
If ever you need anything else you know where we are Robbie!
Rubberduck Bathrooms Team
Reply from Rubberduck Bathrooms Ltd
Good Morning Jeannette,
Thank you very much for taking the time to leave feedback, it means a lot to us!
We’re really pleased to hear your order arrived on time and in perfect condition.
You know where we are if you need anything else Jeannette!
Rubberduck Bathrooms Team
We bought use this supplier last two…
We use this supplier last two occasions we was very satisfied by the quality and service. This time we bought scudo tap from them which was the faulty piece send to us. We have inaugration for our house this weekend. We been chasing for the tap from 14th of July we been asking videos and pics for the same product again and again. Very disappointed this time. On top of that my husband call the customer care and call handler was very rude. We will keep you updated with this matter.
10 July 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.