rtwskin - Tunbridge Wells Reviews 

111
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

As always, exceptional service, I have been coming to rtwskin for the past 15 years, and the one thing that has always stood out is the exceptional level of care and service The team genuine... See more

Rated 5 out of 5 stars

Dr Fatima did fantastic work on my nose,it’s back to normal size now after years of being bulbous thanks to Laser surgery and her skill using it.She is so kind and caring,I can’t thank her enough fo... See more

Rated 5 out of 5 stars

Dr Nina is the only person I trust for aesthetic treatments. I wanted a little filler and some Botox pre my daughters wedding. I had similar approx 5 years previous here. Always a natural enhanced loo... See more

Rated 5 out of 5 stars

I’m a regular customer for Botox, fillers and facials. Dr Nina is an absolute artist, I actually live overseas but won’t trust anyone else and so travel back to see her. I always emphasize that I want... See more

Company replied

Company details

  1. Skin Care Clinic
  2. also in
  3. Electrolysis Hair Removal Service
  4. Laser Hair Removal Service
  5. Tattoo Removal Service

About rtwskin - Tunbridge Wells

Information provided by various external sources

rtwskin is a leading skin and laser clinic with a fresh approach. We call it ‘the whole face approach’ and we promise you fresh thinking, real results and a natural look.

One of Europe’s largest laser and skin clinics, our doctors are experienced medical professionals who enjoy long-lasting relationships with clients who've come to trust rtwskin for life-changing results. We use state of the art technology to bring you the latest non-invasive techniques. Times change, and we can all benefit from the new era of treatment, and look better longer. So, come in for a chat. We’d like to take the time to talk you through our theory of ageing and why it’s important to consider the whole of your face, who you are and what you want. You can relax because at rtwskin we only use treatments that, we believe, work. We want you to remain true to who you are, to look good, feel renewed and ready to face your bright and beautiful future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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4.9

All reviews

(111)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

DR Nina RTW

I recently had some treatments at RTW and as usual they didn't disappoint. Everything was explained very carefully and done professionally. I am absolutely delighted with the results and wouldn't hesitate to go back.

2 April 2024
Unprompted review
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Reply from rtwskin - Tunbridge Wells

We look forward to welcoming you back Cindy, we're happy to hear you were pleased with the results from your recent treatments.

Rated 5 out of 5 stars

The best clinic & professionals. Highly recommend

The best by far and the only place I would ever go to.
I have been using RTW Skin for many years and there is nowhere else I would consider going to. Dr Nina is exceptional and, as a very nervous client, she has put me at ease time and time again with her kindness and expertise. Everyone there is extremely professional and trained to the highest standard. They are kind, patient, extremely knowledgable and very competitively priced.

30 March 2024
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Thank you for these kind words, Dr Nina is very knowledgeable and she's highly trained across a variety of treatments. We're happy to hear you're happy with your experience .

Rated 5 out of 5 stars

Amazing facial

Amazing facial!
From the cheerful professional receptionist to the clinician.
My facial was tailored to my skin and post procedure advice and support given
Lovely relaxing environment at ease the whole time

15 March 2024
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Glad you enjoyed your treatment, we always personalise treatments where possible to suit to clients needs. We look forward to welcoming you back for your next treatment.

Rated 5 out of 5 stars

Simply the best

Absolutely amazing treatments and services. I have been going here for years and would recommend them to anyone wanting 1st class treatment and honesty

22 March 2024
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Thank you, we try to do our best and are pleased you're happy with the treatments and service we provide. Do please spread the word.

Rated 5 out of 5 stars

Always very friendly and helpful

Always very friendly and helpful. Offering advice as to what is best for me, not just to sell a treatment.
Thank you

18 March 2024
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Thank you for the kind words. We always have the patients best interests.

Rated 5 out of 5 stars

I was super nervous arriving at…

I was super nervous arriving at rtwskin. However from the start of my lip filler journey I was made to feel welcomed and relaxed. Super clean clinic. Friendly staff. I met with Dr. Nina Sheffield for a consultation. She was warm and professional. I wanted to have a dental block to avoid the pain of the filler injection (I have a super low pain fresh hole), and met Martin who would be administering it. Overall my experience with rtwskin was fantastic. I will definitely return. Oh, and my lips look fantastic. Thank you!

16 March 2024
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Thank you. Dr Nina always goes the extra mile. She has over 20 years of experience, so there is not very much she cannot assist with.

Rated 5 out of 5 stars

Highly Recommend

I had a mole removal a day ago and was really impressed with how quick and painless it was.
Every step was explained and I was re-assured throughout the process and given aftercare advice to follow to aid healing.
Would highly recommend

12 March 2024
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Glad you had a positive experience with us, we look forward to welcoming you back should you require us.

Rated 5 out of 5 stars

RTW have looked after my features for years

RTW skin have been maintaining my features for very many years now. I remember my first visit and how impressed I was with their honest assessment and recommendations and this is as true today as it was way back then. If I’ve ever been curious about or not sure about effects after a treatment they are always professional, readily available and transparent about what I should expect if I choose to go ahead with something. They know I like any treatments for me to be subtle, not too obvious. As a consequence of their care I often get comments on my skin in particular. I highly recommend them.

8 March 2024
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Thank you for your kind words, we always do our best to make our clients happy.

Rated 5 out of 5 stars

I liked the clinic

I liked the clinic, I received a professional consultation and had an eye treatment. I am satisfied with the result, the staff is very friendly

16 January 2024
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Thank you for your review. It is always good to hear.

Rated 5 out of 5 stars

Absolutely delighted with my experience…

Absolutely delighted with my experience at rtwkin clinic and the natural-looking results achieved after my filler treatment! Dr. Nina's expertise and attention to detail were evident from the moment I walked in. She took the time to understand my goals and concerns, ensuring I felt comfortable and informed throughout the process. The results were beyond my expectations – subtle yet significant enhancements that beautifully complemented my features. I couldn't be happier with the outcome and highly recommend RTWSkin clinic for anyone seeking a skilled and caring professional for their filler treatments.

8 February 2024
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Hi Inga, we are delighted that you enjoyed your recent visit. Please tell your friends.

Rated 1 out of 5 stars

Steer Clear

Last month, I attended the clinic to have Botox & fillers. The day after the treatment, I could not open my eyes properly and my lips were asymmetrical. I contacted the clinic and asked to come in to see one of the doctors. The receptionist was not accommodating in terms of appointment times, saying the doctors didn’t work past 4pm. I took time off work to go in.

I saw Dr Nina who said she thought I looked a lot fresher and could not see any issues. She called in Dr Fatima who also said there was no issue. They then called in the business owner who was rude and brash. He, “You paid for the treatment, not the results. We have provided the treatment.” An extraordinary statement from the owner of an aesthetics company.They offered no solution or part refund. I had attended the clinic several times previously and been satisfied with results.

I spent five weeks forcing my eyes open and developed headaches as a result. I couldn’t go out over Christmas. My lips are still crooked. RTW Skin offered no apology and, with the three of them surrounding the bed in what appeared to be a choreographed routine for dealing with complainants, I felt quite intimidated.

16 January 2024
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Royal Tunbridge Wells Skin Clinic challenges this review.

It is always disappointing when a patient is dissatisfied.

We practice according to the highest industry standards and are registered with Save Face and The Care Quality Commission.

We are unable to comment further to maintain the patient's confidentiality. However, in this case, we have reported ourselves to the Independent Aesthetics Services Regulator and will publish their redacted report here when it is complete.

Under Care Quality Commission obligations, we must also report abusive and threatening patients.

Rated 1 out of 5 stars

Avoid

Personally I would avoid (especially if you have an alternative). Couldn't provide potential photos of what the tattoo removal would look like as it contains yellow ink. Didn't inform me that they would refuse to do the coloured part due to a previous reaction until I had arrived, wasting a Saturday morning.

7 October 2023
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Robert complains he wasted a Saturday morning, but no informed view of the tattoo could be made without seeing it and discussing the outcome, his medical history, and the previous procedure.
As stated by Robert, he had an adverse reaction to a previous procedure. His tattoo contained a lot of yellow ink, and to do an effective procedure, the therapist would need to use high energy to achieve the desired result or any result at all. She did not consider that proceeding was in the patient's best interest, and this was the information that she gave him.
She did agree to treat the dark surround of the tattoo, which often when removed, makes the yellow part fade into the skin tone.
I am sorry he wasted his morning. We wasted an hour on a busy Saturday morning with our therapist without recompense for the good advice he was given.

Rated 2 out of 5 stars

I went for laser treatment for thread…

I went for laser treatment for thread veins.
After my first session I felt some of them looked worse so decided to give it another try in the hope it may improve with another session. When I voiced these concerns I was told that they couldn't improve the particular ones I was concerned about and would no longer treat those. It was not my first time at this clinic and so can't say I was suprised.

19 June 2023
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Sometimes, expectations cannot be achieved. Many clinics would have proceeded to earn the fee, but we did not. We advised the patient honestly, but clearly, this was not appreciated.

Rated 5 out of 5 stars

I really enjoyed my experience in rtw…

I really enjoyed my experience in rtw skin. The staff were very polite, welcoming and kind, plus the clinic is really hygienic. I can say trust in them with closed eyes; their work and atmosphere is very good. They are responsible with taking care of their patients, something I rarely seen a clinic do like theirs. This clinic is one in a million in Tunbridge Wells, England. If you visit, you will feel how great their service and treatment, they have very advanced equipments and great doctors who run them.
Very pleased with their services, really recommend to visit.

12 August 2020
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Thank you, we always do our best.

Rated 5 out of 5 stars

A very professional and productive…

A very professional and productive clinic. The staff are very friendly and helpful. I can recommend to anyone their services.
5 star from me. Great experience in the treatment and their level of expertise.

9 August 2020
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Thank you, we always do our best.

Rated 5 out of 5 stars

This clinic is very great

This clinic is very great , everyone is so lovely and friendly. There are amazing people in the clinic. 5 stars clinic and i would recommend to anyone xx 👌🌟🌟🌟🌟🌟👌

9 August 2020
Unprompted review
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Reply from rtwskin - Tunbridge Wells

Thank you, we always do our best.

Rated 5 out of 5 stars

Would definitely recommend!

Would definitely recommend, had lip filler and baby Botox and looked so natural. Brilliant service and had no issues with healing. They were clean and professional and really put me at ease as it was my first time with anything like this!

18 March 2020
Unprompted review
Rated 5 out of 5 stars

JUST LIKE HARLEY STREET BUT BETTER X

Great staff and very knowledgeable. Aksana and Dr Nina do my Botox and they are very thorough and explain everything to you. Dr Fatima has removed some moles for me and is very kind and considerate she knows a lot and actually advised me on another issue whilst I was there. I saw Gemma for my waxing treatments and she was great, she also introduced me to laser hair removal which worked really well. I love the staff and the treatments, everywhere is so clean and theyre always in the know with the newest treatments ! Xxx

18 March 2020
Unprompted review

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