This is the best comment the RSPCA warrant. Mony grabbing with zero morale compus whatever. Facilities only available when suits them - never any thoughts for animals that need their help or supp... See more
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Reporting a 9 week old puppy that is left outside, not sure if they have food or water, temperatures have been really hot, the puppy is constantly crying all different times of day as always outside,... See more
Reported dog that had been left alone in house since monday July 22nd due to elderly owner taken into hospital, 3 days later and nobody has been out to rescue it...also they will not give updates on t... See more
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Crap charity. DO NOT DONATE TO THEM! I've tried for 4 weeks to get an answer from their online chat reporting service to always be met with being informed of no advisors being available. When I did ge... See more
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Company details
Written by the company
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Contact info
United Kingdom
- www.rspca.org.uk
2.0
Poor
2K reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Huge thanks Gemma and Rachel from Felledge
We adopted a yearling horse from RSPCA Felledge. The process to bring him home from start to finish was amazing we booked a day to go view him the day we went to see him his handler and yard manager were so nice welcoming and put us at ease. We decided that we would give him a new home and it was sorted really quickly. A massive shout out to Rachel Duffy and Gemma Curr. They said even though we are taking him if I need anything or advice to to ring or message straight away. We have had him two year in the summer and they still keep in touch even though he was ours not because it’s there job but because they gently cared for him. The yard was immaculate. If I ever get another horse I’ll be back. The process was straight forward. If I could add pictures I would! 5⭐️
22 July 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Alexander,
Thank you for your lovely feedback after adopting a horse from RSPCA Felledge Equine Centre.
We're delighted to hear that you are so happy with your adopted horse and that he has found such a loving home. Our staff are dedicated to giving all the animals in our care the love and attention they need and I am pleased to hear they have been able to fully support you during the adoption process and in the years following.
We are very grateful to hear that you would support the RSPCA again in the future if you decide to rehome another horse. Your continued support enables us to continue our vital work for animal welfare.
Best wishes
Emma
Shame on you rspca
They've known about a dog been stuck in a house on its own for 6 days and done nothing!
SHAME ON YOU RSPCA!!!!
@rspca #rspca
21 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Sophie,
Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
If you have reported the situation to us and would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this dog.
Best wishes
Emma
This organisation is not fit for…
This organisation is not fit for purpose and seem to be working against animal welfare,rather than supporting them. I had a fox in my garden, completely bald due to mange and also limping. When I finally got through to actually speak to someone, I was told to leave my gate open and it would go back to where it came from. I was appalled.
L
20 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Suki
Thank you for leaving your review and sharing your concerns regarding the fox you reported. We truly appreciate you looking out for the fox you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected.
Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to share this — it helps us improve.
Best wishes
Emma
We had a stray cat and needed help.
We had a stray cat trapped between my house and my neighbours house after falling off the flat roof. The poor thing was wedged in tight and couldn’t get out. I called RSPCA. Bearing in mind this was a Sunday, the first responder was at our house within an hour and escalated it to her colleagues. We ended up with the fire brigade who were unable to free the cat despite trying all sorts of methods for over two hours.
The two RSPCA staff were not deterred and continued to try and free the cat. It was looking pretty desperate and they contacted all the local vets to try to get a vet out to help. I though they may have to PTS at this point.
Vet arrived and a third RSPCA staff member who could use a dart. Between them they sedated the cat and was able then to drag him out. After 14 hours of being stuck, typically for a cat, he survived and is uninjured! A scan for a chip showed he was reported lost 4 years ago. The owner was still at the address and they were reunited in my garage! It was a Mother’s Day I won’t forget in a hurry :)
All three RSPCA staff were amazing. They remained focused and were determined to help this cat. We couldn’t have done it without them. I am sorry to see bad reviews on trust pilot. My experience of RSPCA has been excellent. Keep up the good work.
15 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Catherine,
Thank you so much for your kind words — our team will really appreciate this. We are so pleased to hear about your excellent experience with the successful rescue and reunion of the cat you reported to us. We will be sure to pass on your thanks to all the staff involved.
Thank you for taking the time to share your experience with us, Your support helps us continue this vital work.
Best wishes
Emma
waste of time, provide no help, run by lazy people who eat/drink on the phone
not helpful at all. not sure who this organisation actually helps as many reviews like mine never got any help.
was sent by cats protection to get some help for a stray cat staying outside in the harsh winter with a very bad eye infection with endless mucus and a dot on his pupil. After waiting nearly an hour i was out through by someone who sounded like they were having their lunch.
unbotherdly they told me they csnt help with cats its not their area and thst an eye infection isnt as serious injury??????????
WHAT ON EARTH, WHO IS THE RSPCA FOR? USELESS AND CAUSES SO MUCH UNNECESSARY STRESS TO ALL THE PEOPLE WHO ACTUALLY WANT A BIT OF HELP! emma do not reply to this with your standard apology FIX YOUR DAMN ORGANISATION, CARE FOR THE ANIMALS AND STOP SENDING PEOPLE IN ENDLESS CIRCLES!!!!1 i will support local charities from now on.
14 February 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Zaynab,
Thank you for taking the time to share your concerns after calling us about the injured stray cat you were worried about, and I’m truly sorry to hear that you feel let down. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
We take all service complaints seriously. If you are involved in a situation in the future where you are dissatisfied with our service, please use our formal complaints process so we can review the specific details:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We appreciate your compassion for the cat and thank you for taking the time to provide this feedback.
Best wishes,
Emma
Rspca Bristol BS2
Rspca Bristol BS2. I called as an emergency for my dog. I was told not registered so can’t be seen and if I do not take my dog to a private vet they would take action!! I can not believe it!! I called crying for help for my dog.. when I bought my dog I had a lot of money. Now I struggle daily and would never ever neglect her she is part of the family! Over the years when I had money I donated to the RSPCA and regret this as they do not care about animals at all. Please do not ever donate to this disgrace!! To report someone for neglect of an animal when they are begging and crying for help! You should be ashamed of yourselves
12 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Thank you for taking the time to share this — it sounds like a really upsetting experience and we are sorry to hear of the distress this situation has caused. We’re truly sorry that you have a complaint about your experience with the Bristol & District Branch.
Because RSPCA branches are independent charities, we’re not able to look into their enquiries or complaints from the national office. Each branch manages its own complaints process, so the best way forward is to contact the Bristol & District Branch directly.
You can find their contact details here: https://www.rspca.org.uk/local/bristol-and-district-branch/aboutus/contactus
If you choose to email, adding “For the attention of the Branch Trustees” in the subject line can help your message reach the right people.
Best wishes
Emma
Felledge RSPCA Dog adoption
We adopted a French Bulldog from Felledge RSPCA and couldn’t be more happy the staff were all brilliant. Our new dog was a little unsure with strangers to begin with but the staff helped every step of the way making us aware it may take a few visits before we would be able to take her home. Not one single complaint about how helpful and prompt all the staff were with any questions we had during and after the adoption.
7 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Simon,
Thank you so much for taking the time to share your positive experience - our team will really appreciate your kind words.
We are delighted to hear that you are so happy with your adopted French Bulldog and that the staff at RSPCA Felledge Animal Centre were brilliant. I’m so pleased to know that they were helpful and supportive and ensured a smooth adoption process for you.
Thank you for providing such a loving home for your adopted dog, your support allows us to continue our vital work.
Best wishes
Sarah
Just sharing this response so people…
Just sharing this response so people don't waste their time - they have lots of cats needing homes with an outdoor space but unless your garden is Fort Knox, you will not be deemed suitable. 'Many thanks for your adoption application. It sounds like you have a loving home to offer a cat. We have had a look on Google Maps and from what we can see, the hedge around the front doesn’t look quite secure enough to safely stop a cat from getting on to the road. I understand it's a quiet road but that is sometimes worse as if not noisy the cat might not be aware to avoid it. If the boundary has been made a bit more secure (for example with solid fencing or some cat-proofing added behind the hedge), we would be very happy to take another look.' My road is full of hedges and full of cats - no squashed ones yet. I suppose a small fenced in yard or outdoor cat pen would be suitable. This charity seems to have lost sight that the quality of life matters, not just the assurance of it.
9 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Linda,
Thank you for taking the time to share this — it sounds like a really frustrating experience, especially when you were trying to offer a cat a loving home.
It’s most likely that you applied to adopt the kittens from an RSPCA branch. Because RSPCA branches are independent charities, we’re not able to look into their enquiries or complaints from the national office. Each branch manages its own rehoming applications and communications, so the best way forward is to contact the branch directly.
You can find their contact details here: https://www.rspca.org.uk/whatwedo/yourlocal
If you choose to email, adding “For the attention of the Branch Trustees” in the subject line can help your message reach the right people.
If you think it was a national animal centre your applied to, or are unsure, please get in touch with us by filling in our complaints form here and we’ll be able to advise you:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for caring about adopting — we know how much it means to the animals waiting for a home.
With best wishes
Emma
Our border collie rescue
We saw our border collie puppy on there website!we applied and were contacted the next day!the staff at felledge are amazing !extremely caring,knowledgeable and friendly!josie is our 4th animal from there!
31 March 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Joanne,
Thank you for your lovely words - the team will really appreciate this. We're so pleased to hear that you had such a positive experience with the team at RSPCA Felledge Animal Centre and that you have been able to offer Josie such a wonderful home. We are very grateful that you've chosen to rehome from us again and support the vital work that we do.
Best wishes
Sarah
Never in my life have I ever been so…
Never in my life have I ever been so angry about a so called charity. Four times in the space of two years I have contacted the RSPCA and four times they have do absolutely nothing on their part. Today I have phoned and again, they said, take the injured stray cat to the vet. 1. I don't have a car. 2. I don't have the money to get a taxi to a a vets and 3. All the vets would do, is put the cat down. I know this because I have spoken to an vets assistant who told me that. So if you want to donate to an animal charity. Donate to a local run animal sanctuary. They care because RSPCA don't.
8 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Steven,
Thank you for leaving your review and sharing your concerns regarding the injured cat you reported. We truly appreciate you looking out for the cat you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how your call was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this cat.
Best wishes
Emma
Absolutely amazing
Absolutely amazing! Me and my partner adapted a pony (only 18 month only) she is impeccably behaved at home and amazing to handle! Clearly alot of time and effort has been put into her! We had some trouble travelling her home and the offered as much support as they could and came and visited her that day to make sure she was okay! (Pom-Bear)
16 January 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Rubee
Thank you so much for your very kind words - our team will really appreciate this.
We're delighted to hear that you and your partner are so happy with your adopted pony. Our teams work incredibly hard to give all the animals in our care the love and attention they need and we are pleased that they were able to support you after some difficulty travelling home with her.
Thank you for your support to enable us to continue our vital work and for offering such a loving home for your adopted pony.
Best wishes
Emma
Felledge Equine Centre
Staff at the RSPCA work tirelessly to give animals in their care the love and care they deserve. We adopted a pony from Felledge Equine centre. The support and communication throughout the adoption process was first class, and has continued long after the transfer of ownership. Thanks to all the RSPCA, keep on doing what you are doing, you are all amazing 🤩🫶🏻🥰
5 August 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Danielle,
Thank you so much for your lovely feedback, our team will really appreciate this.
We are delighted to hear that you had such a positive experience adopting your pony from RSPCA Felledge Animal Centre. Our staff are dedicated to giving all the animals in our care the love and attention they need and I am pleased to hear they have been able to fully support you during the adoption process.
We are so happy that you could offer such a lovely forever home for the pony. Your support helps us to continue our vital work.
Best wishes,
Sarah
The advice team have been so helpful
The advice team have been so helpful. We contacted them asking for advice regarding keeping our animals safe in a potentially dangerous situation that is beyond our control. They sent a lengthy, personalised reply with detailed information which has really helped ease some of our stress and anxiety, they addressed our concern’s promptly and in detail. Thank you all so much. We know how stretched your resources are and we really appreciate it.
3 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Andrew,
Thank you so much for taking the time to share your kind words - our team will truly appreciate it.
We are so pleased that our advice team was able to provide the detailed supportive response you needed during a stressful time. It means a lot to us to know that we could help ease some of your concerns.
We are very grateful for your support and compassion for animals.
Best wishes
Emma
I have adopted two ponies from Felledge…
I have adopted two ponies from Felledge animal centre, one in September 2024 and one in November 2025. Their staff and adoption process was professional and easy to navigate. They truly care about the horses they are looking after, and put their welfare first when rehoming. I highly recommend Felledge animal centre if you are in a position to adopt.
9 November 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Sophie,
Thank you so much for your kind feedback - our team at RSPCA Felledge Animal Centre will really appreciate this.
I am so pleased to hear that you are happy with the easy to navigate adoption process. We are very happy that the two ponies you have adopted have found such a wonderful home with you.
Thank you for your support, which is vital to enabling us to continue our important work.
Best wishes
Emma
We have two adopted dogs from the RSPCA
We have two adopted dogs from the fell edge centre , the staff, foster carers and volunteers do an amazing job rehabilitating these lovely animals as getting to know them is essential so that they find the right home environment. It is so rewarding to see them start to relax and enjoy a very different loving life , well done to you all
4 August 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Louise,
Thank you for taking the time to leave such kind words for our hardworking team at RSPCA Felledge Animal Centre after adopting two dogs - they will really appreciate this.
I am so pleased to hear that they are settling well into their new loving home and enjoying life. Your support helps us to continue this incredibly vital work.
Best wishes
Emma
RSPCA Felledge
The team at RSPCA Felledge Equine Centre are truly amazing. I adopted my pony from them in 2017. The rehabilitation and care that she received at felledge was exceptional. She was recovered in a tragic state: collapsed, colicking with a severe worm burden. She was just 263kg and unable to stand on her own for 10 days. The pony that I adopted had gained over 200kg and has the most special temperament. She is a confident, happy pony and with a super nature and an amazing trust in humans. This is all down to the fantastic care that the team at Felledge gave her, for which I will always be so thankful.
7 February 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Rachel,
Thank you so much for taking the time to share your story about your pony's recovery and adoption. The team at RSPCA Felledge Animal Centre will really appreciate your kind words and to know that the care she received made such a lasting difference.
We are truly grateful for your support and thrilled that she has found such a wonderful, loving home with you.
Best Wishes
Emma
We wanted a little companion pony for…
We wanted a little companion pony for my horse and decided to adopt from Felledge RSPCA . We got our little Rodney after being checked out by the team and it’s the best thing we have ever done . He’s the best pony and will stay with us for ever. Thank you Felledge for taking these ponies in from bad situations and rehabilitating them . You do fantastic work ❤️
7 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Joanne
Thank you for your lovely words after adopting Rodney - our team will really appreciate this. The team at RSPCA Felledge Animal Centre work incredibly hard for all of the animals in their care.
We are so grateful for your support and for offering Rodney such a loving forever home.
Best wishes
Sarah
RSPCA Felledge do an amazing job of…
RSPCA Felledge do an amazing job of rescuing and rehoming horses, the staff are kind and knowledgeable, they work in all weathers to care for and rehabilitate the horses until the time they can be rehomed, I am lucky to have two wonderful horses from Felledge and I am very grateful for them and the RSPCA.
6 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Emma,
Thank you so much for your incredibly kind words. The team at RSPCA Felledge Animal Centre works tirelessly, and it means the world to us to hear that their dedication to rescuing and rehoming horses is appreciated.
We are so happy to hear that your two wonderful horses from Felledge are doing so well, and we are grateful for your support which helps us to continue this work.
Best wishes
Sarah
I adopted a pony from the Felledge…
I adopted a pony from the Felledge RSPCA centre. I cannot emphasise how lovely all of the staff were. The work that had gone into rehabilitating and handling this sweet pony to get him to a point to be able to be successfully removed was amazing. He's now a much-loved part of our family. I'm so grateful to the RSPCA for rescuing our lovely boy and giving him a second chance!
6 March 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Emma,
Thank you so much for your kind feedback. The team will be very pleased to hear that their hard work and dedication has led to such a positive outcome for you and your pony.
We are delighted to hear how well your adopted pony is doing and that he has become such a cherished member of your family.
Thank you again for giving him such a loving forever home.
Best wishes,
Sarah
I’ve adopted 2 rescue ponies Lulu and…
I’ve adopted 2 rescue ponies Lulu and Nando from the RSPCA, both adoptions when fab from start to finish, they are very lucky that they got taking into the care of the RSPCA ( felledge branch) would well recommended them and very grateful the trusted me to re-home the girls who I love dearly x
20 November 2025
Unprompted review
Reply from RSPCA (England and Wales)
Thank you so much for your kind words — our team will really appreciate this. We are so pleased to hear that you have been able to offer Lulu and Nando such a loving home.
We truly value your support which helps us continue this work
Best wishes
Emma
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