This is the best comment the RSPCA warrant. Mony grabbing with zero morale compus whatever. Facilities only available when suits them - never any thoughts for animals that need their help or supp... See more
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Reporting a 9 week old puppy that is left outside, not sure if they have food or water, temperatures have been really hot, the puppy is constantly crying all different times of day as always outside,... See more
Reported dog that had been left alone in house since monday July 22nd due to elderly owner taken into hospital, 3 days later and nobody has been out to rescue it...also they will not give updates on t... See more
Company replied
Crap charity. DO NOT DONATE TO THEM! I've tried for 4 weeks to get an answer from their online chat reporting service to always be met with being informed of no advisors being available. When I did ge... See more
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Company details
Written by the company
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Contact info
United Kingdom
- www.rspca.org.uk
2.0
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
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My neighbour upstairs threw her cat out…
My neighbour upstairs threw her cat out of the window yesterday evening couldn’t get hold of anyone rang this morning at 8AM it is now 8:50PM nobody has come for the cat and they finished at 8pm 😡😡😡😡😡😡
I won’t be going through your complaints as it wasn’t handled that’s the problem 😡
5 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Yvonne,
Thank you for leaving your review and sharing your concerns regarding the cat you reported. We’re really sorry that your experience left you feeling frustrated.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case has been handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this cat.
Yours sincerely
Sarah
Absolutely awful
Absolutely awful. Called up about a stray cat abandoned by its previous owner which has no verifiable chain of custody and was literally told to kick it out of my house. These people do not give two hoots about animals. If I could give zero stars I would. Just appalling.
5 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi GM P,
Thank you for leaving your review and sharing your concerns regarding the cat you reported to us. We truly appreciate you looking out for the stray cat. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to share this — it helps us improve.
Best wishes
Emma
RSPCA waste a lot of time and don't come back to you
RSPCA waste a lot of time and don't come back you, and they also keep the same rescue cats reserved over a month long counting for other people while there is a big backlog of new rescue cats still waiting to come in to take their place. We've decided go elsewhere to other charities.
4 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Martin,
Thank you for taking the time to share this — it sounds like a really frustrating experience, especially when you were trying to offer a cat a loving home.
It’s most likely that you applied to adopt the cat from an RSPCA branch. Because RSPCA branches are independent charities, we’re not able to look into their enquiries or complaints from the national office. Each branch manages its own rehoming applications and communications, so the best way forward is to contact the branch directly.
You can find their contact details here: https://www.rspca.org.uk/whatwedo/yourlocal
If you choose to email, adding “For the attention of the Branch Trustees” in the subject line can help your message reach the right people.
If you think it was a national animal centre your applied to, or are unsure, please get in touch with us by filling in our complaints form here and we’ll be able to advise you:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for caring about adopting — we know how much it means to the animals waiting for a home.
With best wishes
Emma
Extremely helpful
Extremely helpful. Considered my query thoughtfully and carefully, and were great to deal with!
4 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Tom
Thank you so much for your kind words. We truly appreciate your feedback and are glad our team could assist you with your query.
Best wishes
Emma
I asked for advice and was responded to…
I asked for advice and was responded to straight away with very comprehensive information.
3 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Rhian,
Thank you so much for taking the time to share your kind words. We are so pleased we were able to assist you with your query. It means a lot to us to know that we could help with the information you needed.
Best wishes
Emma
Useless.No-one should donate
Useless.No-one should donate. Reported deliberate harassment and killing of wildlife in a public park and they just said 'oh you go and report it we're too busy!' Doing what? Raising money so someone can be on a chat telling you they can't do anything?
2 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Dean,
Thank you for taking the time to leave a review, and I’m truly sorry to hear that you feel let down after reporting your concerns about the wildlife at the park.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for the wildlife.
Best wishes
Emma
They won't help a trapped pigeon
They won't help a trapped pigeon. They say they prevent cruelty, but they aren't.
Update: I read and followed the advice. Still had a distressed pigeon in my flat for 72 hours and my kitchen is now a biohazard.
1 June 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Alfred,
We're so sorry you felt let down when you called us about the trapped pigeon. We understand how distressing it is to see an animal in need. In order to help as many animals as possible we will always ask people to take action to help small sick or injured wild animals themselves if they can. That’s because it’s the quickest way for thousands of wild animals to get the urgent help they need. Every time a kind member of the public helps a wild animal, it frees up our specialist rescuers to reach animals suffering from cruelty and neglect.
For advice and support on how you can help the trapped pigeon please see this page of our website: https://www.rspca.org.uk/adviceandwelfare/wildlife/birds/trapped
Every animal matters to us and we’re working hard to provide guidance even when we can’t attend in person. Thank you for taking the time to share your experience, your feedback will help us improve
Best wishes
Sarah
I was on the phone for one hour
I was on the phone for one hour, telling them about a trapped dear, location sharing the lot,to be told at the end of the conversation no body is available to help. Why have we got the RSPCA you should be ashamed of yourselfs. I was told they was bad but I thought I will give them the benefit of the doubt. You won't be getting any more donations from me.
18 May 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Karen,
Thank you for leaving your review and sharing your concerns regarding the deer you reported. We truly appreciate you looking out for the deer. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
Thank you for taking the time to share this — it helps us improve.
Best wishes
Sarah
Rspca enables animal abuse
Many years ago I naively donated to this corporation masquerading as a charity, but after several negative experiences, they'll never see a penny from me again.
They're disinterested in helping animals in distress. They find excuses NOT to help. This happened 3 times.
The final straw was when I found a little dog that had very obviously been taken into the woods and killed with bricks and left there. It may have had a chip to aid identification. But Rspca were not interested in investigating this obvious animal cruelty case and became overtly hostile towards me.
They virtually accused me of making it up. Their followers on social media joined in the bullying and xenophobic behaviour against me based on details about my ethnicity gleaned from social media. What a shame you don't investigate animal cruelty with the same vigour.
Rspca staff also tried to pressure me into providing my sensitive personal data while themselves hiding behind their corporate name.
I was left distressed and concerned for my own safety.
Rspca has zero concern for animals, it is just another demonic corporation that focuses only on revenue collection.
A vile, nasty, greedy, xenophobic corporation that enables and facilitates the abuse of God's creation.
1 May 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Rabbi,
Thank you for your review. We’re really sorry to hear your experience with the RSPCA has left you disappointed, we appreciate how distressing this situation must have been.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how your calls were handled please do get in touch and provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best wishes
Emma
Scam artists and animal abusers. One star is far too much for this…
One star is far too much for this “Charity”
I contacted them due to an injured stray walking on three legs. A foot covered in blood, cuts all of it and an infected eye.
The rude woman said they do not have any resources. (Even though the take 150 million each year in donations to help animals).
I asked for a code to take it to the vet. Which is usually £50 towards a bill of £160 - £180 for a consultation, antibiotics and perhaps pain relief. I was told they are no longer giving codes to help stray sick or injured animals.
I speak from experience as I have rescued and helped 27 strays. I currently have 12 cats due to the fact there is no where for them to go and the RSPCA do not care in the slightest.They give pay there CEO’s and shareholders a healthy wage so animals suffer. They care the modern day scam artists.
They are disgusting people! Another cat that will end up dead thanks to the RSPCA!
26 May 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Np,
Thank you for taking the time to share your concerns, I'm truly sorry that you feel let down after having contacted us about that cat you are worried about.
As requested previously, so that we can look into your concerns please do get in touch via our complaints form so that we can review how your call was handled.
https://www.rspca.org.uk/utilities/contactus/complaints/form
We truly appreciate your continued passion for supporting cats in need of assistance.
Best wishes,
Sarah
In Answer to RSPCA Reply from 8th May
In answer to your reply, your website currently advertises (amongst other benefits) a 24/7 staff counselling helpline, just curious to know if you're still able to run that during the night or if you've had to make a difficult decision to prioritise resources on what's most important?
I have photos and video footage of this cat looking in a worse state than some of the animals that needed to be rescued on your primetime television advert and the fact that this cat is now dead (and was last seen alive the day that your officer said he "had life left in him") speaks volumes as to how desperately in need of help this animal was.
Unfortunately, I am disabled and do not have a car so could not take this cat to the vet (as I told the numerous people I spoke to regarding this cat), I rely on my local vet to come to my home to see my cat. Also, as your inspectors have an annual salary of £24,000 - £38,000 and advertise themselves as rescuers of animals in need, I would have expected that taking a sick animal to the vet fell more within their purview than mine.
You have taken pains to emphasise that that you have no more legal powers than any member of the public to help sick and injured animals and that you actively advise members of the public to just take these poor, unfortunate animals to a vet themselves, rather than contact you. May I ask exactly what is the point of your organisation any more?
In my opinion - and from your abysmal Trustpilot rating, it would seem that it's just not my opinion - you have ceased to be fit for purpose. My cousin is a volunteer with the badgers trust and has his mobile phone switched on 24 hours a day and he, along with fellow unpaid volunteers, will attend to sick and injured wildlife (not just badgers) at any time of the day and night. Over the years I have contacted many animal charities for wild animals in distress, most recently South Essex Wildlife Hospital and Fox Angels (both excellent animal welfare charities) and both times animal rescuers made themselves available during the night. Although it was your utterly ineffectual response in daytime hours that was the real problem for this cat.
I really do despair at your attitude. Do you have any idea of how poor your reputation is now? Another unpaid volunteer I spoke to regarding this experience (unfortunately too late for the cat in question) with an organisation called Pippa's Army explicitly told me never to go to the RSPCA, that everyone they knew that worked with animals thought you did more harm than good.
It would seem that the public has lost confidence in your organisation and with good reason.
8 May 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Kirsty,
We are very sorry to read that you are disappointed with our previous reply.
If you have further concerns that you wish to raise please do get in touch via our complaints form so that we can look into how your calls to report your concerns for the cat were handled. We always look to improve how we work and we value feedback, even when it’s difficult to hear.
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best wishes,
Emma
Fantastic response from Rspca
I recently contacted the Team at RSPCA, for some guidance on Birdfeeding .
I am pleased to say the Team replied swiftly , giving me advice on how to safely feed the birds whilst there is a disease being transmitted via regurgitated feed from flat bird feeders .
I sent a second email with pictures of my bird feeder I had made and again,the Team replied and advised that perhaps I could hang fat balls or a hanging feeder off it .
Thanks again guys ,really appreciate your help and advice .
Keep up the good work , know you're extremely busy . Many thanks .
27 May 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Robert,
Thank you so much for your very kind words regarding the bird feeding advice you received from our team. We are thrilled to hear that our guidance helped you feed your local birds safely whilst you are concerned for their health. We truly appreciate your commitment and concern for the bird's welfare.
Best regards,
Sarah
Recent experience of adopting poodle from RSPCA.
I have recently adopted a rescue poodle from RSPCA Block Fen. The RSPCA were involved with the appalling situation of finding over 200 poodles in a horrific hoarding situation. The poodles were living in truly unbelievable conditions. I have seen nothing but the greatest compassion, and care for the animals during my contact with the RSPCA. Tiffany and team have provided honest information about the health of my aged 'end of life care' poodle and have given the greatest loving rehabilitation whilst Stanley was in their care. The RSPCA could not have done more and is such a life-line to animals in such circumstances. I have nothing but praise for them.
16 May 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi J Swift,
Thank you so much for your incredibly kind words for the team at RSPCA Block Fen — the team will really appreciate this.
We are so pleased that you could offer Stanley such a loving home after his very difficult start and we are thrilled to hear that he is settling in so well. Your support allows us to continue our vital work helping many other animals like Stanley.
Best wishes,
Sarah
Sent 2 emails about dog neglect and…
Sent 2 emails about dog neglect and couldnt be bothered to respond,these cowboys are worse than the owner,get gone and fold,useless hacks
25 May 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Dave,
Thank you for your feedback. We understand how frustrating it is to not have received any contact, especially when you are trying to reach us for help for a dog you’re concerned about.
So that we can look into this, please do get in touch with us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We appreciate your compassion for the dog and thank you for taking the time to provide this feedback.
Best wishes,
Emma
Reply from RSPCA (England and Wales)
Hi Margaret,
Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down after contacting us about the dog you were worried about. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
Best wishes,
Sarah
Very friendly and helpful staff
Very friendly and helpful staff. Always prepared to go the extra mile. Nothing they won't do to secure the safety of animals.
You're welcome.
🤗
1 May 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Ross,
Thank you so much for your kind words. Every animal matters to us and we are truly grateful for your support which allows us to continue our vital work for animal welfare.
Best wishes,
Emma
Caring and prompt
Following a neglect case I logged.
The call handler was incredibly caring and listened patiently.
An Officer was dispatched promptly, called me to clarify the situation, and later followed up with an update.
Unfortunately, I missed that final call, but the message left for me- although the outcome was upsetting, it was one I understand was inevitable.
Thank you, RSPCA.
I’ve made a donation in the poor dog's memory as a small gesture of my appreciation.
16 May 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Julie,
Thank you for taking the time to share your experience with us. We understand how difficult and upsetting it can be to witness an animal suffering, and we’re incredibly grateful that you took action to report it.
Our teams work very hard to ensure that they can assist the animals that need them most as quickly as possible. Our goal is always to prevent animal suffering. While euthanasia is a heart-breaking last resort, it is a difficult decision made by veterinarians in cases where an animal is suffering and there are no other options. We truly appreciate your understanding and compassion.
Thank you for your very thoughtful and generous donation in memory of the dog, your support helps us to continue this incredibly vital work.
Best wishes
Emma
Useless and Uncaring
They told me they wouldn’t come out to check on a dog that was potentially being neglected and left alone in a house day and night unless I went inside myself and reported back on the dog’s condition. I’ve also heard multiple other stories about the RSPCA failing animals that needed help.
16 May 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Richard
Thank you for leaving your review and sharing your concerns regarding the dog you reported. We really appreciate you looking out for an animal you believed was in distress. We’re so sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
If you'd like us to look into how your concerns were handled, please fill out the website's complaints form:
www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to share this — it helps us improve.
Best wishes
Emma
Appalling organisation
Appalling organisation. They facilitate extremists to perpetrate lies about greyhounds they allege are missing but who are actually not missing but safe and well. I have also known them harass bereaved families having been left a % of an estate as a legacy. They demanded to know the value of every household item, many only of value to family and also threatened court action over a car sold to a dealer as part of the estate. Scavengers is what they are.
16 May 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Liz,
Thank you for leaving your review. We appreciate you taking the time to share your concerns.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you know the families that have a complaint about the RSPCA please do advise them to get in touch by filling out our complaints form which you can find here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Alternatively, if you have been involved with the situation you mention please do provide further details on our complaints form so that we can assist you.
Best wishes
Emma
I inquired about adopting a dog, and found out UK pet passports are no longer valid
I inquired about adopting a dog, but I live in Germany, and didn't know that the rules had changed for UK pets, and that the UK Pet Passports were no longer valid. The RSPCA was the only place to tell me this. No other place even mentioned it. Despite being disappointed, I am glad to have been told, so that I don't waste any more time.
15 May 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hi Joan,
Thank you for your review. We appreciate the advice you received regarding the changes to UK Pet Passports no longer being valid will have been disappointing, but we are very glad that our team was able to provide you with all the information you needed.
I'd like to thank you again for caring about adopting — we know how much it means to the animals waiting for a home and we hope you find the perfect match soon.
Best wishes,
Sarah
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