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Rsaweb Reviews 

327
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TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the incredibly helpful and friendly staff members, highlighting exceptionally efficient assistance when resolving everyday account queries successfully. People also genuinely appreciate the rapid communication channels and the smooth, professional resolution of various technical problems encountered. However, some customers also noted frustrating issues with unexpected billing errors and repeated bank payment deductions. Reviewers additionally mentioned experiencing significant delays when trying to reach customer support or waiting for important feedback. Some people even reported that communication channels felt slow and unresponsive, leaving them feeling completely ignored during urgent situations.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, as experiences vary significantly. While many customers... See more

Staff

Customers had positive experiences with staff, highlighting helpful and efficient support that resolves... See more

Customer service

Clients share ambiguous opinions on customer service. While many reviewers report extremely poor support,... See more

Response time

Customers consistently note ambiguous experiences with response time. While reviewers frequently report... See more

Payment

Consumers find payment and billing to be a frustrating experience, consistently reporting serious billing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The line worked fine, until it didn't. Then the nightmare of trying to get a hold of a human being started (They only work online, with chats.) I assume the staff have multiple conversation at a go b... See more

Rated 5 out of 5 stars

Moved homes recently and the cancellation on one end and connection at the new location happened seamlessly. I was able to communicate with their sales team via WhatsApp and they responded quickly. Wh... See more

Rated 5 out of 5 stars

YANGA is an absolute star! Thank you so much for your quick and promt assistance regarding my issue. Within less than 5min my account was sorted and up and running once again. Keep up the g... See more

Rated 5 out of 5 stars

I got wifi from RSAWEB in november 2025. I was under the impression that it would be paid by debit order. As I did not see any deductions on my bank account I queried today. After 2 months the compa... See more

Contact info

3.4

Average

TrustScore 3.5 out of 5

327 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.4

All reviews

(327)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

RSAWEB offers poor unprofessional…

RSAWEB offers poor unprofessional service. Since being with RSAWEB our internet connection has never been so pathetic and attrocious! Anyone out there looking for a service provider STAY AWAY FROM RSAWEB, save yourself endless frustration and NO SERVICE assistance at all.

7 March 2026
Unprompted review
Rated 1 out of 5 stars

I will never use RsaWeb again

I was a faithful and loyal customer for 3 and a half years. I finally had to move and then I asked them for a cancellation. It was reported to me that I owe them a claw back fee for not completing my agreed contract of 12 months. I disputed this as I have been with them for 3 and a half years. Needless to say they stole my money.

Instead of being a happy return customer seeking them out at any new residence I will never use them again.

They’ve lost me as a customer as its quite clear what their strategy is - it is not customer service. Its greed.

I would recommend choosing a provider where theres no clawback fee, theres no notice, and you can go month to month like Cybersmart. Power back to the customer.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Yahga helped Me So Willingly

Yahga helped Me So Willingly. He was amazing, but professional. Professional but chatty and treated me with so much caring, I felt treated like a friend. Not many people do that, so I appreciate it so much.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Never had any issues.

I've never really had issues with them. Prices and packages are great. Even got myself an upgrade at a lower cost when my initial package no longer existed. Customer services are quick and on the ball ALL THE TIME.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Detailed response received from Yanga

Detailed response received from Yanga. Although it took some time, Yanga assured me with detailed responses and confirmation to keep me at ease, regarding my account.
Super pleased by the support received!

26 February 2026
Unprompted review

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