Red Rock Estate & Property Management Reviews 

350
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitudes, often going above and beyond to assist. Many highlight the excellent service, noting smooth processes, efficient issue resolution, and quick response times. The customer service is frequently described as understanding and caring, contributing to a highly positive overall experience. However, some customers expressed dissatisfaction with billing practices, citing concerns about invoices, demands for upfront payments, and late fees. A few also noted a lack of communication, accountability, and transparency regarding service charges, with some experiencing difficulties.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Response time

Users describe positive interactions with response times, with many customers praising the quick and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting positive interactions with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks for your quick and pragmatic action in dealing with my payments for next year. Stacey was quick, professional and sorted everything out with no fuss. To the organisation at large, please ton... See more

Rated 5 out of 5 stars

Dear Chloe and Stacey, Pat and I would like to thank you for your help and professionalism in the many dealings we have had over the years with RedRock. You both have pleasant and positive per... See more

Rated 5 out of 5 stars

We have worked with Red Redrock for several year's now and always a pleasure. A special mention to Chloe Griffin in their Account's Dept, any concerns, she sorts without any stress. Thanks from Rw... See more

Rated 5 out of 5 stars

Ania and Jane provided an excellent and professional service. I am grateful for the quick response once we paid the fees to getting the LPE1 pack for the sale of our property last month, September 20... See more


Company details

  1. Property Management Company

Written by the company

Red Rock Estate & Property Management is a market leader offering a comprehensive estate and property management service to both the residential and commercial leasehold and freehold sector across London and the South East since 2009


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

350 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(350)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. I found Vicki at Red Rock Estate and Property Management extremely efficient, knowledgeable and helpful. Vicki has been prompt to answer any queries that were raised and she proved to be a great asset whilst we were working on a project in one of the blocks she manages.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Always very efficient to deal with!

RR is always very efficient to deal with across all enquiries, whether that's invoicing or important communication regarding the property. The process is super straightforward! :)

I recently had a very positive interaction with Megan, who helped me stay on top of a due invoice through just a couple of quick emails - which is another example of how smooth the property management is 👏

9 February 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Excellent service by Jane Messenger &…

Excellent service by Jane Messenger & Ania Staniszewska from Red Rock Estate & Property Management, 2 day turn around from making payment for our sales management pack to receiving it. Prompt replies to queries, definitely helps with speeding up the sale process of our home here in Aveley Village RM15. Thank you. Regards, Robin

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Praying for their painful demise

The most useless money grabbing company I have ever dealt with. In every aspect they have mismanaged our building. Big time fraudsters. Don’t listen to the positive reviews.

17 March 2026
Unprompted review
Red Rock Estate & Property Management logo

Reply from Red Rock Estate & Property Management

Dear Callum,
Please contact me so I can understand your complaint,
Thanks
Adrian

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