RPGSHOW.COM Reviews 

268
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the hair, noting that the units feel soft, look completely natural, and come with beautiful custom styling. Buyers also appreciate the responsive and accommodating customer service team that ensures smooth communication throughout the purchasing process. Some reviewers were not happy with the order details, mentioning that items looked different from the website pictures or that unexpected hair textures were received. A few customers also pointed out that the hair caps felt a bit small or that shorter hair strands mixed in made styling more difficult.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous natural look, softness, and high quality of... See more

Quality

Reviewers mention positive feedback about quality, highlighting soft, natural-looking hair, strong durable... See more

Customer service

Users describe positive interactions with customer service, highlighting quick response times, friendly... See more

Order

People report ambiguous experiences with order, as some reviewers praised smooth delivery updates and timely... See more

Price

Clients share positive opinions on price, noting that the items offer great value and affordability thanks to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have bought 7 units from RPG show...there units are quite expensive so I buy from their clearance section..The quality is stilI good... ..I bought a unit that I was quite disappointed with but I... See more

Company replied

Rated 4 out of 5 stars

Customer service is great-always got back to me quickly. Hair is of good quality, lace melts in your skin and you dont have to worry about walking around with that noticeable horrible smell. The pri... See more

Company replied

Rated 4 out of 5 stars

Really good quality hair! It’s so soft, and the lace melts right in, you barely need to do anything to it at all. They also do costumesation which is a +. The only downside for me is that the cap is a... See more

Company replied

Rated 5 out of 5 stars

I'm absolutely in love with the wig I purchased and couldn't be happier with the quality. I will definitely be buying from RPGSHOW again in the future. This is the second wig I've purchased during m... See more

Company replied


Company details

  1. Hair Product Store
  2. also in
  3. Clothing Store

Written by the company

RPGSHOW.COM is a premier full lace and lace front wig company that has been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM


Contact info

4.1

Great

TrustScore 4 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(268)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good products!!

Wigs on RPGSHOW are so beautiful and natural!! I love their products and I am feeling so good with! Big up to their customer service, they are very cool and professionnal.

30 June 2023
Unprompted review
Rated 1 out of 5 stars

Absolute sham

Absolute sham. The wig was the wrong color; they sent me an orange wig. They also sent the wrong size, 10 inches instead of 16 inches. I spent over £200 and waited for 4 weeks for a cosplay wig to turn up. They disguise themselves as an American wig company, but they are based in CHINA. AVOID AT ALL COSTS.

DON'T WASTE YOUR TIME AND MONEY.

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing online wig shop

This is one of the best experiences I had with a wig shop online. The selection of products is amazing, there is so many different styles, colors and all of them can be customized as well. The quality of the hair is excellent, I always ordered straight silky hair and I wear it every single day, the hair stays silky for a long time. I would also like to mention that their shipping is super fast, the wig always arrives in 7 days max, which is great because it is reliable and I can always count on it for certain events. The customer service is really good, fast response, always ready to assist. And as their customer I always enjoy the coupons:)

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered my new wig and before sending my wig, RPG sent me a picture of what my wig would look like. I asked if they could lighten it up and without hesitation they agreed. Before sending my new wig they sent another picture after lighting my wig just to make sure I was satisfied! After receiving my wig I was in love with it!!I love RPG's great customer satisfaction !!

14 June 2023
Unprompted review
Rated 1 out of 5 stars

The wig is not as described I ordered…

The wig is not as described I ordered styledbyemelia and I got sent a Bob cut that was not cut very well and the hair not full.
Also the knots were not bleached and the lace was not great.

Communication was poor and it took a long with me constantly chasing, so poor .

The wig are expensive I won’t be purchasing again !

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Recommend!

Absolutely good quality hair and easy install. Everything came as described as always. Definitely my favorite wig store so far.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

This is my second time

This is my second time ordering from RPGSHOW and I have to admit they consistently send the best hair: the hairline is impeccable and they bleach the knots to perfection. Additionally, the hair quality is superb and their customer service team is very responsive.

1 January 2023
Unprompted review
Rated 1 out of 5 stars

Can't reach customer service

I ordered a wig from lifestyle.rpgshow.com and have not received the tracking number for my order. I have emailed for information - no response. The customer service # listed on their website is disconnected. I've tried the customer service number on the RPGSHOW. COM website and it rings, then disconnects. Plus I can no longer access my account. If by some miracle the wig gets delivered, I will never order from them again. There's no excuse for non-communication!

13 February 2023
Unprompted review
Rated 5 out of 5 stars

Amazing hair vendor

This is my second time ordering from RPGSHOW and I have to admit they consistently send the best hair: the hairline is impeccable and they bleach the knots to perfection. Additionally, the hair quality is superb and their customer service team is very responsive. I realize that the prices are somewhat superfluous; On the contrary, you get what you're paying for honey. Look no further than RPGSHOW, in my humble opinion, they are the best hair vendor in the market!

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Awesome

🤩🤩Wow! Fantastic! I have been buying wigs from your site for years and I have always been fine. Shipping was super fast and the customer support is ever the best.
The wig is wonderful (like all the other). Rpg show always knows how to make me happy! ❤️❤️

12 January 2023
Unprompted review
Rated 1 out of 5 stars

Customer Beware Fraudulent Company

I would give this company a zero if the site allowed. I can personally say that this company is not legit and has deceptive practices. First, note that this company is located in China, had I known that it was not based in the US I would not have made my order. This fact is not advertised on their website.
Second, I cancelled my order from RPGSHOW two months ago due to poor customer service/response time.

I have email receipts from them in writing stating that they will refund me back my money. I paid them through afterpay, which paid them in full so when the order was cancelled they never refunded the money back to afterpay who would then refund me back my partial
payment. Because I went through a third party Afterpay they tried to get me to pay back the money that RPGSHOW stole from them. Luckily I contacted my bank, BBB, and now the Attorney Generals office on afterpay and RPGSHOW because the issue is ongoing. I really regret ever using RPGSHOW. Normally an honorable company would give the money back to rhe third party/afterpay but this company decided to steal the money.
*Consumer Beware Stay away from this fraudulent company.*

27 October 2022
Unprompted review
Rated 3 out of 5 stars

issue accessing my account after a purchase

this is my second order from RPGShow wigs. i ordered an item last month and i have not been able to access my account. my password is not working , i tried to change my password but never received any recovery email (even checked my spam folder) i have sent an email and also tried to reach their customer number but there is no response. i hope they are able to rectify this issue asap because spending over $500 is no joke.

22 December 2022
Unprompted review
Rated 4 out of 5 stars

I would like to first say

I would like to first say, that their customer service assistance, was helpfulness and diligent with this purchase and concerns. I really do appreciate all the effort, attention and time that went into my purchase. Secondly, I can say that I'm greatly satisfied. My wig was sent with care, timely shipping. Again I wanted to thank them for the high level of customer service.

Sincerely Gabby.

14 November 2022
Unprompted review
Rated 5 out of 5 stars

Stunning Stunning Wig

I ordered the hairbysam022 dark roots with buttercream ombre/balayage ends, 20 inch 200% density and it is absolutely stunning right out of the box. The color looks so professional, the hairline is plucked to perfection and the knots bleached and invisible. RPGShow has always been the top of the line for me-I have at least 10 wigs over the past 8 years-but with this wig they have even outdone themselves! I am approached at least once a day with compliments about my wigs. If you need a wig, make the investment in an RPGSHOW wig, you will not be disappointed.

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Happy customer for a decade approx

I have been buying my wigs from here for the past 10 years approx. They are always top quality, natural looking and last quite a long time. If I have changed my mind about a colour I have ordered, rpg have always exchanged my wigs with no problems providing the lace remains uncut.

2 September 2022
Unprompted review
Rated 1 out of 5 stars

BUY AT YOUR OWN RISK!

Company is a fraud. First hair I got was in clearance. Density was not 200% as said in the description, hair colour was nice however after first wash it was like the hair had cancer tons of hair fell out. I contacted seller they send me back $40 out of $400 spent. I have to buy weave to fill in my first wig.

I decided to try them again and ordered another wig that came the same as the first one but I spent almost a grand thinking if I spend that much money the quality must be good but I was wrong. Luckily I did not do anything to the wig I decided to send it right back and thankfully I got a full refund. Only thing positive about this company is the customer service. I ordered from another vender that is way cheaper and the colour, density, length and texture is amazing. I am very disappointed in this company and the quality of the hair. I seen it being promoted on TRHOP. I was trying to support it but I will not support hair that feels like already warn synthetic doll hair.

I’m guessing either they are sending you tubers high quality hair and average person bad quality hair or the you tubers are straight up lying about the quality of the hair they get. Either way fool me once shame on you fool me twice shame on me. I will never try ordering from this company again and they do not even deserve one star.

I will continue to order from the venders that sell affordable hair that’s awesome quality.. You lost someone that would have been a loyal customer.

31 July 2022
Unprompted review

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