I have bought 7 units from RPG show...there units are quite expensive so I buy from their clearance section..The quality is stilI good... ..I bought a unit that I was quite disappointed with but I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service is great-always got back to me quickly. Hair is of good quality, lace melts in your skin and you dont have to worry about walking around with that noticeable horrible smell. The pri... See more
Company replied
Really good quality hair! It’s so soft, and the lace melts right in, you barely need to do anything to it at all. They also do costumesation which is a +. The only downside for me is that the cap is a... See more
Company replied
I'm absolutely in love with the wig I purchased and couldn't be happier with the quality. I will definitely be buying from RPGSHOW again in the future. This is the second wig I've purchased during m... See more
Company replied
Company details
Written by the company
RPGSHOW.COM is a premier full lace and lace front wig company that has been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM
Contact info
United States
- 1-718-213-4099
- service@rpgshow.com
- www.rpgshow.com
4.1
Great
268 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I worked with Tina and the customer…
I worked with Tina and the customer service was amazing! Quick responses to my emails and clearly communicated every step of the way for my exchange.
11 July 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Paula,
Thank you so much for your kind words!
We are thrilled to hear that you had a positive experience working with Tina and that our customer service met your expectations. Providing quick responses and clear communication is something we strive for, and we're glad to hear that it made your exchange process smooth.
We appreciate your feedback and look forward to serving you again in the future!
Warm regards,
Customer Care Team
RPGShow
This is an update on how much I love…
This is an update on how much I love this hair!
I recently traveled to Italy, and the wig was perfect 😍!
It stayed on the whole week I was there, showered and slept with it; I didn’t need to do anything.
20 May 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Gessie,
Wow, thank you for sharing your amazing experience with us! We are thrilled to hear that our wig accompanied you on your trip to Italy and performed so well.
It's fantastic to know that it stayed on perfectly throughout your stay, requiring no extra maintenance. Your satisfaction is our priority, and we're delighted that our product added to the enjoyment of your trip.
Thank you for choosing RPGSHOW, and we look forward to providing you with more exceptional products in the future!
Warm regards,
Customer Care Team
RPGShow
Top quality, Honest, and A Gem in the Industry
Top quality. Customized and provided the opportunity to create a very specific piece. The shipping is exactly as it states, no sooner and no earlier, so be sure to align your expectations exactly to what the site outlines. The best thing is not just the quality but that you really know what you are getting. Honest and informative. I am a repeat customer and I highly recommend.
1 April 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Vivica,
Thank you for your glowing review! We're thrilled to hear that you appreciate the top quality and customization options.
We take pride in being transparent about our shipping timelines to manage expectations effectively. It's fantastic to hear that you find our platform both honest and informative.
We truly value your continued support as a repeat customer and appreciate your recommendation.Thank you for choosing us!
Warm regards,
Customer Care Team
RPGShow
Love this wig
Love this wig. It blends really well with natural hair. Every one always asks me how I grow my hair so long.
29 May 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Sandra,
Thank you for your positive feedback! We're thrilled to hear that you love your wig and that it blends seamlessly with your natural hair. Your support means the world to us!
Warm regards,
Customer Care Team
RPGShow
Thoroughly Satisfied
RPGShow is always professional and have done a fantastic job with each wig I have purchased. I am thoroughly satisfied with their work.
2 April 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Vanessa,
We are delighted to hear about your positive experience with RPGSHOW! Thank you for your kind words and for trusting us with your wig purchases.
Our team works hard to maintain a high level of professionalism and quality in every aspect of our products and services. Your satisfaction is our top priority, and we are thrilled to have met your expectations.
Thank you for being a valued customer of RPGSHOW!
Warm regards,
Customer Care Team
RPGShow
Quality guaranteed
I have been purchasing RPGshow wigs for years. I really enjoy the lighter color units because it’s so hard to find quality blonde/golden bronze wigs. I typically buy one every season. The reason I choose to shop with them is because of the quality, there’s usually a great sale during the holidays and the color options. I always know what to expect. The quality is outstanding and they last for years!
14 April 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Chereese,
It's wonderful to hear about your long-standing loyalty to RPGSHOW and your positive experiences with our products!
We are thrilled that you enjoy our lighter color units. We take pride in offering a wide range of color options to cater to our customers' diverse preferences.
Thank you for highlighting our quality, consistency, and durability. We appreciate your trust in us and are glad to hear that our wigs have been lasting you for years. We strive to provide excellent products that meet your expectations season after season.
We are grateful for your continued support and look forward to serving you with more exceptional wigs in the future!
Warm regards,
Customer Care Team
RPGShow
Best wig company
I’ve purchased several wigs from this company and they’re the absolute best! I always get so many compliments on my wigs and they look so nature :) and I can’t forget about the customer service…. Its AMAZING!!!!
4 May 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Nneena,
We are thrilled to hear about your positive experiences with RPGSHOW wigs! Thank you for your kind words and for choosing us for your wig purchases. It's fantastic to know that you receive numerous compliments on your wigs and that they provide a natural look that you love.
At RPGSHOW, we prioritize not only the quality of our products but also the satisfaction of our customers. We are delighted that you have found our customer service to be amazing. Providing excellent customer service is a top priority for us, and we are always here to assist you with any inquiries or concerns you may have.
Thank you for being a valued customer of RPGSHOW. Your feedback means a lot to us, and we are grateful for your continued support.
We look forward to continuing to provide you with the best wigs and service possible!
Warm regards,
Customer Care Team
RPGShow
Disappointing
The wig itself is OK (I think), however, the reason I didn't give a 5 star review is because:
1. It literally took 3 months for me to receive my wig, NO JOKE! Yes, I did select the option where I needed the "fake scalp color" added, however, this still doesn't make sense for a 3 month wait. I literally ordered a custom wig from another company 3 days ago, and it is due to arrive this week. So, I'm definitely UPSET about this company taking so long. I couldn't even use the wig for the reason I purchased it because the wig came way after my event.
2. The "fake scalp" addition not only made my order take longer (allegedly), but it actually ruined my wig. Why? Well, the lace itself was nice, and fit nicely onto my head, giving it that natural look. HOWEVER, the "fake scalp" looked OBVIOUS. Compared to the lace, the color was orange, and you can't see it indoors, but when you go outside, EVERYONE can see this orange patch right next to my hairline in the middle part section. This made the wig totally embarrassing to wear and so honestly? I stopped wearing it after my first use.
Now, I wouldn't be so upset, but paying over $800 for this wig and the customisations, and waiting 3 months to receive it, to then NOT being able to wear it because it just looks fake near my hairline, is so utterly disappointing. I wish I could get this refunded and I could return it.
I can't review the lifespan/quality of the wig because I only wore it once due to the issues listed above, so if you're looking for a review on that, I cannot help. However, I do not think my wig was custom made. The wig was tight on my head and gave me a headache after a while of wearing it, which is NOT ACCEPTABLE considering I waited 3 months for them to complete the unit.
Order was placed beginning of Feb 2024, and I received my wig in the beginning of May 2024. 3 MONTHS!
6 May 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Stefani,
We deeply regret the challenges you faced with your recent wig purchase and sincerely apologize for the inconveniences caused. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your experience.
We noticed that you placed the order on February 5th and signed for it on April 2nd. And we fully understand your dissatisfaction with the extended waiting time for the wig delivery, particularly due to the delay caused by the Chinese New Year holiday. We apologize for not meeting your expectations in this regard. Rest assured, we are actively reassessing our production and transportation processes to ensure more timely deliveries in the future.
After reviewing your order information, we have observed that you selected size 1 instead of the customized size, which may be the reason why you feel the mesh cap is a bit tight. To address the issues you have encountered and provide you with a satisfactory resolution, we have sent detailed information to your email at tina@rpgshow.com. Please review the information and share your thoughts with us.
Your satisfaction remains our top priority, and we are committed to resolving these issues and regaining your trust in our brand. Your feedback on the fit and comfort of the wig is greatly appreciated, and we will consider this input for future enhancements.
Once again, we apologize for the inconveniences you experienced and thank you for bringing these matters to our attention. We eagerly anticipate the opportunity to make amends and ensure a more positive experience for you in the future.
Warm regards,
Customer Care Team
RPGShow
The customer service is always prompt…
The customer service is always prompt and they are really good about responding to questions. The quality of the full lace wigs are top notch and lace detail is quality workmanship. I will be a lifelong customer.
31 May 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Dorthea,
Thank you so much for your kind words and for choosing RPGSHOW!
We are thrilled to hear that you are pleased with our customer service and the quality of our full lace wigs. Providing top-notch products and excellent service is always our priority.
We truly appreciate your support and look forward to serving you as a lifelong customer!
Warm regards,
Customer Care Team
RPGShow
Great service the wigs beautiful
I love this company RPGShow Great service fast shipping, wigs are amazing natural and beautiful. and nice colors.
23 April 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Felicia,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you love our company and that you've had a great experience with us. Our team works hard to provide excellent service and top-quality products, so it's wonderful to know that you're happy with your purchase. We appreciate your support!
Warm regards,
Customer Care Team
RPGShow
I ordered my first wig from RPGSHOW in…
I ordered my first wig from RPGSHOW in 2013. The quality of the Products and the customer service have remained consistently amazing. I love the growth of their styles and the way they listen to what their customers are looking for and provide. I love RPGSHOW and I am a loyal customer forever!
31 May 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Shaniece,
We are truly grateful for your continued support and loyalty since 2013! It's incredibly rewarding to hear that you find our products and customer service consistently amazing. Our team is dedicated to offering a wide range of styles and listening to our customers' needs, so it's delightful to know that you've enjoyed the growth and evolution of our offerings. Thank you for being a part of the RPGShow family, and we look forward to serving you for many more years to come!
Warm regards,
Customer Care Team
RPGShow
I love by the quality of the hair-EVERY…
I love by the quality of the hair-EVERY TIME- I have bought 8 units from this website and always will continue to buy more.
31 May 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Rasheeda,
Thank you for your amazing support and for choosing RPGShow for your wig needs! We're thrilled to hear that you've consistently been impressed with the quality of our hair each time you've made a purchase. Your loyalty means the world to us, and we're truly grateful for your continued trust. We're committed to maintaining the highest standards of quality, and we look forward to providing you with more fantastic units in the future. Thank you for being an incredible part of the RPGShow community!
Warm regards,
Customer Care Team
RPGShow
The customer service is exceptional
The customer service is exceptional. The quality of the hair is outstanding. Will definitely continue purchasing from this company. Thank you.
31 May 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Joette,
We're delighted to hear that you've had an exceptional experience with our customer service and found the quality of our hair to be outstanding. Thank you for your kind words and for choosing RPGShow.
We truly appreciate your support and look forward to serving you with the same exceptional customer service and outstanding quality in the future.
Thank you for being a valued customer!
Best regards,
Customer Care Team
RPGSHOW
Loving this silky hair
Loving this silky hair, color, style, and lace. This is my third wig from RPG Show. I wasn’t very pleased with their yaki hair due to the texture and excessive shedding of hair. I have been though thoroughly pleased with the 2 silky hair wigs purchased.
Purchased this 12 inch Bob hair style for the summer. The lace blends well with my skin tone. When Ebin lace bond spray applied to my forehead the lace melted and was undetectable to the naked eye.
The picture posted was 2weeks after receiving the wig.
Very satisfied customer. Will be purchasing more from RPG Show!
30 May 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Deborah,
We are thrilled to hear that you love your new silky hair wig and that the color, style, and lace have met your expectations. It's so wonderful to know that the lace blends seamlessly with your skin tone and that you achieved an undetectable look using the Ebin lace bond spray.
We appreciate your loyalty and understanding regarding the yaki hair texture and if you need, we can do a deep condition for the yaki unit you want prior to the shipment to make sure the hair is smooth and soft.
Your positive review are very encouraging, and they inspire us to continue providing high-quality products and excellent customer service. We look forward to serving you again and making your future purchases just as satisfying.
Thank you for being a part of the RPG Show family!
Best regards,
RPGSHOW Customer Service Team
RPG is the only place I get my wigs
I recently purchased a wig and I am thoroughly impressed with its quality. The wig is beautifully crafted, with a length that perfectly meets my expectations. The color is vibrant yet natural, seamlessly blending with my own hair. One of the standout features is how natural it looks; I’ve received numerous compliments from friends who couldn’t tell I was wearing a wig.
The construction of the wig is excellent, with comfortable and secure fit that lasts throughout the day. It feels lightweight and breathable, making it easy to wear for extended periods without any discomfort.
In summary, I am extremely satisfied with this wig and would highly recommend it to others looking for a high-quality, natural-looking wig. It has exceeded my expectations in every way!
2 April 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Kecia,
Thank you so much for sharing your experience with your recent wig purchase! We're thrilled to hear that you are thoroughly impressed with the quality and craftsmanship of the wig.
We take pride in creating wigs that are comfortable, secure, and breathable, so it's fantastic to hear that these features have made it easy for you to wear the wig for extended periods without any discomfort.
Your recommendation means the world to us, and we're delighted to have exceeded your expectations in every way. Thank you for choosing RPG Show, and we appreciate your support and positive feedback. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We look forward to continuing to provide you with top-quality wigs and exceptional service. Thank you again!
Warm regards,
Customer Care Team
RPGShow
I purchased the Yaki Katybloom007 on…
I purchased the Yaki Katybloom007 on February 2, 2024. Wore it for the first time in March 2024, this year. As of today, May 29, 2024 and 3 months of use 2-3 times per week. Hand washing with air drying, the wig is shedding profusely. So much so, there is a bald spot. I love this yaki texture it's amazing but, this expensive wig has not been worth it. I wish there was a warranty. Beautiful wig but it won't last. I am so disappointed because I love this company. Disclaimer: I have not contacted them about this concern because I don't have the energy to go back and forth.
2 February 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Linda,
We're sorry to hear about your experience with the Yaki Katybloom007. Customer satisfaction is our top priority, and we always strive to provide high-quality products. We understand your disappointment and would like to assist you with this matter.
We value your feedback and will contact you by email within 24 hours, so please kindly check your mail box. Your satisfaction is important to us, and we are committed to addressing your concerns.
Sincerely appreciate your continued support and hope to have the opportunity to improve your experience with RPG Show.
Warm regards,
Customer Care Team
RPGShow
Best Wigs and Customer Service
I’ve been purchasing from RPG Show for 5 years! The quality is the best I’ve experienced! 100% recommend
28 May 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Nikki,
Thank you so much for being a loyal customer for the past 5 years!
We're thrilled to hear that you've had such a positive experience with RPG Show and that you find the quality to be the best. Your recommendation means the world to us!
We look forward to continuing to provide you with top-notch products and service.
Thank you for your support and trust in RPGSHOW!
Best regards,
Customer Care Team
RPGSHOW
RPG is the best wig site
RPG show provides great service, quick shipping, and you can tell they take pride in creating high quality products. I’ve been purchasing wigs from them for years and I’m always happy with my orders.
29 May 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Mallori,
That sounds like fantastic feedback!
It's great to hear that you've consistently experienced great service, quick shipping, and high-quality products from RPGShow. Your loyalty over the years is genuinely appreciated, and we're thrilled to know that you've always been happy with your orders.
Thank you for being a valued customer, and we look forward to continuing to serve you with top-notch products and service in the years to come!
Warm regards,
Customer Care Team
RPGShow
I love this wig
The wig I received is well made and the color blending is exactly what I wanted. I have ordered several and each has been made with the same care. I’ve had very little to no shedding and the cut is very flattering. The hairline is the best I’ve had. Now I did pay for the deep pre-plucked feature. Like you, I need to spend my money wisely. However, spending more for excellent quality is worth every penny. I take care of my wigs and never sleep in them, I only glue them down near my ears if it’s a special occasion and I always place them on my wig stand at night. So I’ve been able to maintain these for months, with washing twice monthly. Take my word. Give them a try.
8 April 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Ashley,
It's fantastic to hear about your positive experience with our wigs and the care you've taken to maintain them.
We're thrilled that you've found the color blending, construction, and hairline of the wigs to be exactly what you wanted. Your satisfaction with our deep pre-plucked feature and the overall quality is truly rewarding to hear. We're committed to providing excellent quality, and it's wonderful to know that you've found the investment to be worth every penny.
Thank you for your trust and for sharing your experience. We appreciate your support and look forward to serving you in the future.
Warm regards,
Customer Care Team
RPGShow
I absolutely love RPG
I absolutely love RPG, I’ve been a customer for over 5 years, and no one makes wigs as good as they do. I recently bought SKU WIGZBYCHARISE033. The curls are so beautiful. I receive so many compliments, everyday.
1 April 2024
Unprompted review
Reply from RPGSHOW.COM
Dear Nancy,
That's wonderful to hear!
RPGShow trulyiates your long-standing support and is thrilled that you're enjoying the SKU WIGZBYCHARISE033. It's fantastic that you're receiving so many compliments on the beautiful curls.
Your satisfaction means a lot, and we're dedicated to continuing to provide you with top-notch products and service.
Thank you for being a valued customer for over 5 years!
Warm regards,
Customer Care Team
RPGShow
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