The item is great, however I paid for door-to-door home delivery and my package was dropped at a kiosk on the other side of the city!!! The only reason I paid extra for home delivery is because I wa... See more
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See what reviewers are saying
Overall happy with the product, but not with the customer experience. The delivery was a month longer than expected without any update from the seller, awkward to assemble, and came with a stripped sc... See more
Price was good, delivery was fast. But the pacage wasn't marked as "fragile". I ordered pretty expensive glasses for almost 500€ and my box came damaged from one side. Happily my order wasn't defected... See more
I cannot praise royal design enough their after sales service is the best I have ever experienced.The did their absolute utmost to put a problem with my order right. Thankyou royal design for the best... See more
Company details
- Home Goods Store
- Decoration and Interior Design Store
- Furniture Store
- Glassware Store
- Lighting Store
- Outdoor Furniture Store
Written by the company
Kundtjänst Vardagar 8-17 | Tlf: 010 750 27 88
Contact info
Porfyrvägen 2, 382 92 , Nybro , Sweden
- 010 750 27 88
- info@royaldesign.se
- www.royaldesign.se
4.1
Great
40K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My packages came fast and well…
My packages came fast and well packaged. I love that my huge glass vase was 100 percent not broken or damaged in any way. Thank you so much. I LOVE ORDERING FROM YOU GUYS!
21 July 2022
I would like better payment alternatives
I would like better payment alternatives such as Klarna or Apple Pay. These are quicker and easier than your current ones.
12 July 2022
I am so surprised that the delivery was…
I am so surprised that the delivery was so fast, Very good service.
Thank you Royal Designed.
14 June 2022
Company cannot handle payments
Sent me a reminder of the invoice before having sent the actual original invoice. Claimed me to pay reminder fee and interest. Not a serious company, not to be recommended due to the way they are handling their payments.
13 June 2022
Unprompted review
Reply from RoyalDesign
Dear Sara!
Thank you for taking the time to leave a review, it will help us get better.
The original invoice will be sent to you by email from Walley when your order has been dispatched from us.
Since I can not see any information about your order based on the information you entered here, I have now sent you a request.
We ask you to answer it so that we can look at your case and see what has happened.
You are also warmly welcome to contact our customerservice and we can take a look at your order.
Wish you a continued nice day!
Sincerely,
Hanna, Royaldesign
I ordered and paid for 2 items
I ordered and paid for 2 items. When the parcel arrived-only 1 of the items was inside.
Tried to contact customer service but no response. 1200,- SEK gone….
Won’t order from them again; sad-since their webshop is full of nice interior items and I have had good experience always when shopping in their store.
26 May 2022
Reply from RoyalDesign
Dear Merete!
Thank you for taking the time to leave a review, it will help us get better.
I can see when I look at your order that it has been divided into two deliveries with different shipment numbers.
We are sorry if you have not received that information or that it is clear from our side that this is how your order has been sent.
I have now send you a separately email with more information regarding your second delivery.
We thank you for your feedback and we will take it further.
If you have more questions or concerns, you are warmly welcome to contact our customer service and we will help you.
Wish you a continued nice day!
Sincerely,
Hanna, Royaldesign
Quick delivery
Have ordered from Royal Design twice and both times quick delivery and happy with what I ordered!
23 May 2022
Good service fastcand efficient
26 April 2022
Great packaging and got the order in…
Great packaging and got the order in 2-3 days. Very impressed.
20 April 2022
Got a espressomaskin from Royal Design
Got a espressomaskin from Royal Design. Can't complain.
11 March 2022
Unprompted review
Unprofessional delivery and refund process
Very unprofessional delivery process and especially if you need a refund. It has happened already twice that they forget to deliver my product and I had to remind them: the first time, I ordered something that was actually in stock, but then never received them, until one month later when I just by chance remembered the order and then emailed them. The second time concerns a product that was not in stock, but they promised to deliver 6 - 8 weeks. After 8 weeks, nothing. When I asked for a refund, the customer service instead told me they will check with their distributor. I had to email a second time and ask again for a refund. Then the refund came, but with wrong amount. Then I called and got informed that since the purchase was paid partly with present card, the rest of the amount will be refunded to the present card. So all is good, but the process takes way too much energy and it seems that there is always a risk that if you forget about your order, so will royaldesign.se.
3 March 2022
Unprompted review
Reply from RoyalDesign
Dear Zhelu!
Thank you for taking the time to leave a review, it will help us get better.
We are sorry that you are not satisfied with your customer experience with us.
We truly thank you for your feedback and we will take it further internally.
As there are longer delivery times for back order items than normal and this is largely due to the prevailing situation that is happening around the world with Covid-19.
Our suppliers have difficulty with production and delivery, which unfortunately causes delays.
The delivery times we have on the website are only estimated and in some cases there may be a further delay.
When you cancel an item or an order with us, you get your money back in the same way as you paid and we are sorry if that information did not appear when you contacted us and you had to contact us again.
Wish you a continued nice day!
Sincerely,
Hanna, Royaldesign
Great communication while ordervwas…
Great communication while ordervwas out. Also well built site with good selection
2 March 2022
It's is copper outside but I'm not sure…
It's is copper outside but I'm not sure about inside. So bit dissapointed!
25 February 2022
Reply from RoyalDesign
Dear Arun!
Thank you for taking the time to leave a review, it helps us get better.
We are sorry that your ordered product did not live up to the expectations you had. If you are not satisfied and want to send it back, you have 30 days right of return from when you received your product. You can register a return via this link here.
https://royaldesign.se/information/returer-reklamationer
We thank you for your feedback and if you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Wishing you a great day!
With kind regards,
Hanna, Royaldesign
Fast Delivery!
Fast Delivery!
Received it in 3 days, nicely packed and the product is intact. I have not bought anything from RoyalDesign before but I definitely will buy more from this store!
7 January 2022
Good service!
29 December 2021
Supersnabb leverans!
27 December 2021
Very quick delivery.
23 December 2021
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