RoyalDesign.dk Reviews 

No problems, fast delivery

Fast and secure delivery.

Royaldesign will steal your money - stay away.

1. April. 16.13. - Order made
1. April 19.58. - Order cancelled (due to wrong color in order).
1. April - 4. April - calls to royal design , no answer.
5- April - Email from Royal design stating that order had been shipped.
5. April - email, and calls to Royal design, stating that order was cancelled 4 days ago. Informed nothing they could do, and that I must return items.
9. April 2021 - Items shipped back to royal design with DHL.
12. April 2021 - Items received at RoyalDesign.
20. April 2021 - NO refund has been made, and now Royaldesign claim that the packages have not been received, regardless of DHL confirming delivery.

love it, fast and without any problem

i have never shopped in a worse online shop than this one. the worst experience ever. it would be much better if i received a potato at least. the first package never came and was returned to the warehouse, the second one is taking way too long and seems like it will never arrive either. i would never recommend this shop to anyone, even my worst enemy.

It's been over a week since we received delivery of a damaged, large, expensive side table.

I took photos of the box even before opening it because the Postnord person roughly handled the poorly packed item, banging it down hard on the floor and delivering it on its side. I opened and confirmed the damage: the bottom of the cabinet had a massive cracks on one side. And there were also chips and fractures on the side panels and inner shelves.

I called customer service and was told that I had to file a claim online to the "Returns department" who would get in touch with options after speaking to the vendor, as I had requested to get the broken part resent.

After submitting the form and waiting a few days with no answer, I called again and another customer service person said that I could't speak with the Claims dept, but they would look into offering a discount instead. I later got an email from a third person asking to accept 20% off. I replied with more photo evidence of the damage, to convey that the replacement parts were required to make the cabinet usable and would be would be far more than 20%. No reply from Royaldesign.

I then contacted the supplier directly who were far more helpful. Firstly, they confirmed that the item we received was improperly handled, since it left their warehouses properly secured to a pallet, and was delivered by a furniture specialist delivery service to royaldesign. They even sent photos showing examples of how their items are delivered still strapped and attached to a pallet.
Secondly, the vendor said they had not received any contact from Royaldesign about the order, so what I was told about the Claims department getting in touch was not true.
Thirdly, they said that the cabinets come in separate pieces (tabletop, cabinet, legs stand) so it was feasible for them to just replace the cabinet.

Calling back royaldesign, another person tried to be more helpful and said they would contact the vendor, or else they would order a new item which had the same cabinet section to be sent to me by the end of the day. They also said I should not return the whole item since I would need the marble tabletop and legs.
However, the untouchable Claims dept apparently put a stop to that plan, because after not hearing a response for two more days I call again this afternoon to be told by yet another person (5th or 6th at this point), that the vendor doesn't replace items damaged in transit and we would have to accept the 20%, or else return the whole cabinet. While I was on the phone with this person, the previous, more helpful customer service lady emailed saying they were still chasing up my replacement parts. I later received another email saying they would "double check" with the vendor about replacement and get back to me.

This has been an exhausting review, and I even left out the number of people I spoke to, though apparently I will NEVER hear from the claims people who seem to be untouchable decision-makers for some reason.

My simple request is for someone from Royaldesign to call me back with a reasonable response, that involves me getting the replacement parts required for this cabinet in a timely manner, or compensation more commensurate to the damage, so I can organize a fix directly with the vendor. I have requested a call back every time, and no royaldesign person has ever returned a call.

They write fast delivery on their website. Waited 10 days to get my stuff, I ordered with budbee evening delivery so I would be able to scheduale the delivery myself. Then I woke up to the doorbell one morning and it was my package delivered by Postnord, something I did not choose. When I then open the package which contained two shelfs, bot of them are in black and not white as I ordered. When in contact with the costumer service they cannot say how long it will be until I get my correct order, I cannot be compensated until the whole ordeal is sorted and concidering how long it took to get the wrong order, I probably wont have my stuff before christmas. Will not order from Royal Design again.

Ordered an expensive side cabinet from RoyalDesign. After waiting several weeks for it to be delivered, it finally arrived. This expensive, heavy and fragile item was poorly packed and delivered by a single PostNord person who didn't care about careful handling. Not surprisingly, we opened the box to find a massive crack in the bottom of the cabinet.

Now we have to waste our time chasing them up to get this massive broken item returned. We submitted a return form and called customer service but they won't say how long it will take to resolve. Apparently customers aren't allowed to talk to the claims department.

So I would not recommend RoyalDesign. They don't seem to know how to ship items properly and so far haven't been helpful when things go wrong.

Update (5 days later):
We're still waiting for someone from RoyalDesign to contact us to resolve as per their comment below. We've called them multiple times and spoken to all different people but still don't have a clear resolution. We also contacted the supplier of the cabinet who confirmed that RoyalDesign shipped this item in completely the wrong way (without a shipping pallet and on its side).

Overall the transaction was good. But, as I was buying a Xmas gift for my son who resides in Denmark, and because I don't speak Danish, I was disappointed that the English translation of the website ceased when I got to the most important part of the order - the payment screens! Everything was in Danish and it became very difficult to navigate through the screens. I very nearly cancelled my order.

Super god handel.

It was hard to find out an english translation of the site.

Super nem side

Interesting products and some with attractive offers. But payment is difficult. Mastercard rejected (error failure), why? Card payment procedure took a very long time instigating my suspicion.

Ene was very sweet and welcoming. My package was lost by Postnord and I have spent two weeks of my time dealing with them, but when it came to getting a new package, I can't believe it is the actual store that helped me out and was so gracious. I am very happy about Ene's service and it made my day. Tak !

It's a scam! I have ordered on the 2nd of September 2020 and am still waiting for the delivery. They have still not been able to tell me when they will be able to ship my order, but at the same time they have already illegally taken my money...