They somehow know how to market trainers to me that I really like, bagged some nice NB skate shoes I'm a sucker for those gum soles and a pair of jeans I don't need but look nice. Delivery was fast, p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been buying from Route One for about fifteen years now, always a good selection of items, and special offers on a Wednesday. Never been to a physical store, but online is great, easy to use we... See more
Company replied
Brilliant service quick delivery and great shoes I've been an avid user of route one since the catalogue says when I would order items from the mail order catalogue along with HSC ! Even brought a mon... See more
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Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
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Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2K reviews
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Genuinely great customer service when I…
Genuinely great customer service when I received a t-shirt with a small tear in it. Maddi at Routeone responded to my emails quickly and I was able to return the item and receive a replacement quickly and with absolutely no fuss. Really pleased with how it was dealt with!
28 July 2026
Pretty cool
Thought id give it a go its completely different from powerlifting I sometimes struggle to balance because its completely differnet its hard but i enjoy it
29 July 2026
one of the UK's most trusted and…
one of the UK's most trusted and respected skate shops, long live route one!
4 August 2026
Excellent offers on Route One Sale items
Route One had a great offer on Sale items on their One Hit Wednesday promotion. The website is very easy to use, quality products and efficient ordering and delivery service. I’m a regular Route One customer and have been for a number of years.
29 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
great products .communication and…
great products .communication and delivery. keep up the good work guys. bests
29 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're happy with our products, communication, and delivery.
We really appreciate your kind words and encouragement. We'll be sure to keep up the good work!
We hope to see you again soon.
All the best,
Maddi
Route One Customer Care
sent wrong shoes & told me they never stocked the shoes that were sent
sent the complete wrong order and was told i would be emailed back with in 24 hours but took 2 days and then told me they didn’t send it because they have never stocked it. i spent £80 and now im going to have to spend more to return it and because they sent me the wrong shoes in the right box idek if ill get my money back.
5 August 2026
Speedy completion and delivery of order…
Speedy completion and delivery of order a seamless transaction.
31 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear your order was processed and delivered quickly and that you had such a seamless experience.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
quick delivery excellent products
31 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the quality of your products and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your order went through smoothly and that your items arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
I was lucky getting some great shoes…
I was lucky getting some great shoes that were in the sale and then weren't the 3 for 2 offer. Saved a huge amount. 2 of the pairs were spot on. Came as they should. The 3rd pair came with detached tags, no paper in the box and the light grey suede top boxes has black scuffs on them. Like a display or used pair. That took the shine off what should have been a great experience.
30 July 2026
Great customer service
Great customer service, I messed up my order, emailed late at night and got a reply first thing the next day. Sorted everything out and sent the order that morning. Would definitely recommend!
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear our customer service team was able to help with your order and get everything sorted so quickly.
It's great to know you received a prompt response the next morning and that we were able to get your order sent out that same day. We really appreciate your recommendation and support!
We hope to see you again soon.
All the best,
Maddi
Route One Customer Care
The items are very good quality and…
The items are very good quality and they arrived on time.
31 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the quality of your items and that your order arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
My go to…
Been shopping with Route One for nearly two decades and always reliable, fast delivery, consistent and great selection.
Would definitely recommend because even, those few times, when things weren’t ideal, customer service remained great. My go to…
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your incredible feedback and for your continued support over nearly two decades! It really means a lot to know that Route One has remained your go-to over the years.
We're delighted to hear you've consistently enjoyed our selection, reliable service, and fast delivery. It's especially great to know that even when things haven't gone quite to plan, you've still felt well looked after by our customer service team.
Your loyalty and recommendation genuinely mean the world to us. Here's to many more years of Route One!
All the best,
Maddi
Route One Customer Care
Delivery service was quick
Delivery service was quick, got free standard delivery, came in two days. Offer of 3FOR2 was easy to apply. Products are great as always!
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your delivery arrived quickly and that you were able to make the most of our 3FOR2 offer.
It's great to know you're happy with your products as always. We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
#12'sforL1fe
I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of the specific SB I love, keeps me rolling and always looking on point 😉
I need extensions on my reward points is all of a red flag, 12's are ever rare and so those collected dissolve into the ether 😑
3e-BC
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your brilliant feedback! We love hearing that you're a regular Route One customer and that our SB colourways have become such a feature on your staircase!
We're delighted to know you continue to find pairs that catch your eye and that your latest SB arrived promptly and keeps you rolling in style.
We also appreciate your feedback regarding the reward points and understand the frustration when those hard-earned points expire, especially when you're waiting for those rare size 12s to come along. We'll be sure to pass your comments on to the team for consideration.
Thanks again for your continued support and loyalty – it's customers like you that keep us rolling!
All the best,
Maddi
Route One Customer Care
Nice selection of products
Nice selection of products, unbeatable offers. Quick delivery, would definitely shop from here again
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're happy with our selection of products and the offers we have available.
It's also great to know your order arrived quickly. We really appreciate your recommendation and look forward to welcoming you back again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear everything was great as always.
We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great service
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with our service.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
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