I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more
Great service. Delivered on time. Can sign in as a guest. Don't like other companies that make you have an account. Product looks ideal, still trying it out and hopefully buy more Footprint insoles ki... See more
Company replied
They somehow know how to market trainers to me that I really like, bagged some nice NB skate shoes I'm a sucker for those gum soles and a pair of jeans I don't need but look nice. Delivery was fast, p... See more
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Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2K reviews
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Always great
Always great - good pricing, good amount of stock, well packaged, as described and arrived on time. What more do you want?
28 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Best quality jeans around
7 August 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you think our jeans are the best quality around.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you're happy with your new skateboard and that it arrived quickly.
We truly appreciate your support and hope you enjoy your new board!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with both our service and delivery.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear that your experiences with Route One are always good.
We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback. We're really glad to hear you were happy with the quality of your items.
We're sorry to hear you found the returns process difficult. We understand how important it is for returns to be simple and straightforward, and we'll be sure to pass your feedback on to the team for consideration.
We really appreciate your support and hope to provide an even smoother experience next time!
All the best,
Maddi
Route One Customer Care
great selection of clothes
great selection of clothes including your/their own brand, good prices and fast delivery. I recommend this shop for anyone
3 August 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're enjoying our great selection of clothing, including our Route One own-brand range, as well as our prices and fast delivery.
We really appreciate your recommendation and continued support. We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the service and that your order arrived the very next day.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Excellent Store with a vast array of…
Excellent Store with a vast array of trendy and stylish clothing for men, women, and kids. Plenty to choose from, and easy to refresh your entire wardrobe or individual pieces. Reward points are available to either redeem or let them build up. The customer Service is thorough and puts you at ease, relieving the stress. Prices are reasonable, and if you shop wisely, you can grab yourself some bargains for very little.
5 August 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic and detailed feedback! We're delighted to hear you're enjoying the wide range of clothing available across our men's, women's, and kids' collections, as well as the value and offers we have available.
It's also great to know you're making the most of our reward points and that our customer service team has helped make your shopping experience feel easy and stress-free.
We really appreciate your kind words and continued support. We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Quick dispatch & use of eco friendly…
Quick dispatch & use of eco friendly packaging.
Great quality products.
4 August 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with the quick dispatch, eco-friendly packaging, and great quality of our products.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the quality of your product and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
No original box bit disappointed
I Ordered a couple pairs of trainers only to receive one in a non original box for the pair.i was not informed of this so on arrival I queried this and was told the box was badly damaged so they put in a plain box.
Would have been nice to be told this rather than me having to find it out.
I know it's not that much of an issue to some but I like to have all original.
Felt like I was just palmed off .
Normal really happy but this one did upset me about.
3 August 2026
Reply from Route One
Hey Ian,
Thanks for the feedback - we really appreciate it.
Sorry the box change wasn't mentioned to you; we know it matters to a lot of our customers, so that should have been communicated properly.
Get in touch with us next time you order, and we'll sort out a discount to make up for it.
We want to make sure your next experience with us is a great one, start to finish!
Kind Regards,
Meg
Route One Customer Care
Great service ,rapid delivery an the…
Great service ,rapid delivery an the half cabs are brilliant ,but then all my 6 pairs of vans are.
5 August 2026
Reply from Route One
Hey Phillip,
Thank you for your fab review - really appreciate it.
So pleased you are happy with both the delivery and the product.
Great to know you are a big fan of the half cabs. They are great, aren't they!
Hope to see you back soon.
All the best,
Meg
Route One Customer Care
Great product loved the jorts
3 August 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you loved your jorts and were happy with the product.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Good stock choice
Good stock choice. Pricing is similar to comparable shops. Easy to order but I'd prefer free delivery at a lower price.
Overall as expected and described.
3 August 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback! We're glad to hear you were happy with our range of products, found our website easy to use, and that everything arrived as expected.
We also appreciate your feedback regarding our delivery pricing. We understand that free delivery at a lower spend would be preferable, and we'll be sure to pass your comments on to the team for consideration.
Thanks again for your support, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear you were happy with the quality of your product and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Smooth service
Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery
(my fault) maddie replied quickly to try and help sort the issue out as best they could there end rate them highly would recommend to others
3 August 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found a unique pair of Superstars and that they arrived quickly with our next day delivery service.
I'm also really glad I was able to help with the delivery issue and get things looked into for you. Thank you for your understanding, and for your kind words about our customer service.
We really appreciate your recommendation and support, and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Excellent customer service
Excellent customer service.
Mix up with my trainer order meant my size was out of stock. They offered me to pick another pair and basically gave me £5 to put towards a different pair. The pair i chose were actually £90, £10 more than the original pair of trainers I ordered. when I said I’d pay the difference Meg said it was fine and they would cover the extra £10 from the initial £80 I’d spent. I don’t think any big shops would do that for there customers. Will definitely be using them again, in fact I’ve already got my eye on another pair.
Many thanks route one.
31 July 2026
Reply from Route One
Hey Simon,
Thank you for taking the time to write this, it really means a lot!
I just wanted to make sure you left happy despite the stock issue, so I'm really pleased it worked out well and our apologies again for the mix-up.
Thanks so much for your continued support, looking forward to helping you bag that next pair!
All the best,
Meg
Route One Customer Care
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