We received an enquiry from a client who was concerned about print quality, which we passed on to Hannah at Route One. She was brilliant—providing a clear, honest explanation along with reassurance... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Route1 Print are a brilliant company to do business with. Great customer services team, helpful, knowledgeable and quick to respond. Fab team all round - with a special shout out to Ashley who alwa... See more
Company replied
Route 1 are fantastic company to deal with. As a printer & broker, I rely on fast, informed & helpful people when dealing with all aspects of the print process. R1 are by far the best when it comes... See more
Company replied
R1P gets 5 stars from me every time! The best customer service around. Recently been communicating with several members (Ashley, Beth, Bex, Steph—apologies if I've missed any one), who have been helpi... See more
Company replied
Company details
About Route 1 Print
Information provided by various external sources
Route 1 Print is a trade printer that aims to offer more than just high quality, low-cost print to resellers. We view ourselves as partners with our customers and strive to add value through making the process of buying and selling print simple, stress free and timely while ensuring we do all we can to provide our customers with the right tools to make their business profitable.
Here's is what makes us tick:
- Instant Online Proofing
- White Label Packaging
- Free Delivery
- 1 hour or less email response times
- Accessible client support Mon-Fri
Route1Print has been certified to ISO 9001:2008 (Quality Management) & ISO 14001:2004 (Environmental Management)
Written by the company
Contact info
Unit A Brookfields Park, Manvers Way, S63 5DR, Manvers Way, Rotherham, United Kingdom
- 01142945026
- sales@route1print.co.uk
- www.route1print.co.uk
4.8
Excellent
4K reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There was a problem with the production…
There was a problem with the production of my print order but, after speaking to Ashley Doughty, she sorted out the problem in a friendly and professional manner.
1 May 2026
Unprompted review
Good follow up support
Often with complicated orders you need a bit of safety and reassurance that your work is being assessed and looked after. The guys in the Artwork team are excellent, particularly Hannah in this instance.
1 May 2026
Unprompted review
Being helpful
30 April 2026
Unprompted review
Reply from Route 1 Print
Hi Nigel,
Thank you so much for leaving a 5-star review – it means the world to us! ❤️
If there's anything else I can assist you with, don’t hesitate to reach out. 😊
Thanks
Sharon
Professional and efficient print company
We received an enquiry from a client who was concerned about print quality, which we passed on to Hannah at Route One. She was brilliant—providing a clear, honest explanation along with reassurance about how the print would be handled. Thanks to her support, we were able to advise our client confidently and professionally.
We’ve been using Route One for years for all our printing needs and will certainly continue to do so. Highly recommended.
28 April 2026
Unprompted review
Reply from Route 1 Print
Hi Daniela,
Thank you so much for such a kind and detailed review.
I’m so glad I could help you navigate that conversation with your client. Providing that "behind-the-scenes" technical clarity is exactly what we're here for, so it's great to hear it gave you the confidence to advise them professionally.
Knowing that you’ve trusted us with your printing for years really means a lot to us. We love having you as a long-term partner!
I'm always here if you need a hand with anything else.
Thanks
Hannah
Top company to work with particularly…
Top company to work with particularly as we are trade business and under constant deadlines. Customer service is excellent and all the artwork team are super helpful. Especially Bex who has quickly turned several client artwork issues into solutions quickly and effectively
27 April 2026
Unprompted review
Reply from Route 1 Print
Hi Stephen!
Thank you so much for the glowing review!
It’s always a pleasure working with you. I know how high the stakes are when you’re managing trade deadlines, so I’m just glad I could help turn those artwork headaches into solutions for your clients.
We love supporting your business, and the whole team (Studio included!) really appreciates the shout-out.
Looking forward to the next one!
Thanks
Bex
A Huge Thank You to Bex.
Bex Taylor was exemplary in answering my print related questions, as so were all the staff at Route1 Print.
24 April 2026
Unprompted review
Reply from Route 1 Print
Hi there!
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Bex
Always been happy with the service I…
Always been happy with the service I get. Even more so today as i required a manual proof which was turned around in record time. Thank you Route1.
24 April 2026
Unprompted review
Reply from Route 1 Print
Hi there!
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Sharon
Friendly experienced staff
Friendly experienced staff. Knowledgeable and a good range of products
24 April 2026
Unprompted review
Reply from Route 1 Print
Hi MBE Cheltenham,
Thank you so much for leaving a 5-star review – it means the world to us! ❤️
If there's anything else I can assist you with, don’t hesitate to reach out. 😊
Thanks
Sharon
I needed help urgently and Steph kindly…
I needed help urgently and Steph kindly sorted out he issues with my artwork quickly.
She was courteous, professional and very polite and understanding.
22 April 2026
Unprompted review
Reply from Route 1 Print
Hi Bach,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Steph
Hannah in the studio sorted out an…
Hannah in the studio sorted out an artwork problem with no fuss at all.
21 April 2026
Unprompted review
Reply from Route 1 Print
Hi Michael,
Thanks for taking the time to leave a 5* review.
If there's anything else you need please just let me know 😄
Thanks
Hannah
Hannah helped me rearrange my artwork…
Hannah helped me rearrange my artwork so that my order could be processed. Extremely friendly and solved the issue!
21 April 2026
Unprompted review
Reply from Route 1 Print
Hi there! Thank you so much for the lovely review.
I was more than happy to help get that artwork tweaked for you. I know how important it is to get everything lined up perfectly before it hits the press! It’s great to hear your order is now moving through the system smoothly.
If you need a hand with anything else, just give me a shout.
Thanks
Hannah
Reply from Route 1 Print
Hi Charlie!
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Hannah
Booked a print run for a new client
Booked a print run for a new client, paid to upgrade the service so it's delivered today.
Email received this morning saying it won't be delivered.
Paid extra - won't deliver
17 April 2026
Unprompted review
Reply from Route 1 Print
Hi Robert,
I’m sorry for the stress this delivery delay has caused. When an upgraded service isn't met, we want to find out why immediately.
Please could you send over your Order Reference? Once I have that, I can check if the delay was at the production stage or with the courier, and I can also ensure that the additional delivery charges are addressed for you.
Thanks
Sharon
Help with artwork problems
My customer submitted artwork that was not suitable for press. Route1 provided clear notes as to potential problems which I passed on to my customer, along with a template. More artwork came back which again had problems. New artwork submitted which I hope is now good.
Throughout the process, Route1 was their usual calm, efficient and helpful selves especially Hannah who reassured me that all this hassle for them (my words) was not a problem.
I always find all the team - sales or studio - to be so helpful.
16 April 2026
Unprompted review
Reply from Route 1 Print
Hi Jonathan,
Thank you so much for the wonderful review!
Please don't ever feel like it's a "hassle. That is exactly what we are here for. Artwork can be a real process of trial and error, especially when you're acting as the bridge between your customer and the press. My goal was just to make sure you felt supported throughout those back-and-forth stages so that the final result is something you’re proud to hand over to your client.
I’ve got my fingers crossed that this latest set of artwork is the winner, but if there are any more tweaks needed, you know where we are!
Thanks
Hannah
Steph was exceptional
Steph was exceptional. Helped with artwork in a timely manner. The best online printers.
16 April 2026
Unprompted review
Reply from Route 1 Print
Hi Dave,
Thank you so much for the kind words! I’m really happy I could help you get that artwork sorted quickly.
We always aim to be the best at what we do, so hearing that we're your top choice for online printing means a lot to the whole team. I look forward to seeing your future projects on the press!
Thanks
Steph
They replaced the artwork not once, BUT TWICE!
Bex, Steph and Hannah all helped stop my job and replace the artwork not once, BUT TWICE! You can always speak to the people at the coalface. Never a problem communicating with the team that actually print your job. A great print solution for my business and great prices too.
15 April 2026
Unprompted review
Reply from Route 1 Print
Hi Tim,
Thank you so much for the fantastic feedback!
I'll be sure to pass your thanks on to Bex, Steph, and Hannah. We know that things move fast in business and artwork sometimes needs a last-minute change, so we’re always happy to jump in and get it sorted, even if it takes a couple of tries to get it perfect!
We aim to keep that line of communication open so you always feel supported.
Thanks for choosing us as your print partner!
Sharon
Excellent and seamless help from Bex !
15 April 2025
Unprompted review
Reply from Route 1 Print
Hi there,
Thank you so much! I’m thrilled to hear that you had such a seamless experience. My goal is always to make things as easy as possible for you, so it’s great to know I hit the mark!
I look forward to helping you with your next order.
Thanks
Bex
5 Stars Every Time!
R1P gets 5 stars from me every time! The best customer service around. Recently been communicating with several members (Ashley, Beth, Bex, Steph—apologies if I've missed any one), who have been helping with a number or queries. Their technical expertise are always incredibly helpful. The team are fast to respond, offering detailed and invaluable advice. Thanks again guys!
14 April 2026
Unprompted review
Reply from Route 1 Print
Hi Edward,
Thank you so much for the 5-star review! It’s wonderful to hear that Ashley, Beth, Bex, and Steph have all been able to support you with your recent queries.
We really pride ourselves on that "client-first" approach, so knowing that our technical expertise and response times have been invaluable to you is a huge win for the whole team. I'll be sure to pass your kind words on to everyone mentioned; it’ll truly make their day!
Thanks
Sharon
Once again the Route 1 Print studio…
Once again the Route 1 Print studio team come to my rescue.
Thanks, Beth Harper, for your help and explanation.
It is really appreciated.
13 April 2026
Unprompted review
Reply from Route 1 Print
Hi David,
Thank you so much for the wonderful feedback! I’m so happy I could come to the rescue and that the explanation was helpful for you.
We know artwork can be tricky sometimes, so it’s always my pleasure to help clear things up and make sure your order is perfect. I really appreciate the shout-out!
Thanks
Beth
Elina Jakobsone went above and beyond…
Elina Jakobsone went above and beyond to help me today locate an email that I had lost. Really helpful.
10 April 2026
Unprompted review
Reply from Route 1 Print
Hi Lindsay,
Thank you so much! I'm really glad I could help you track down that email today. I know how stressful it can be when a piece of the puzzle goes missing, so I'm happy we found it.
It’s always a pleasure to help out; have a great rest of your day!
Thanks
Elina
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