Rough Trade Reviews 

Mainly using the Rough Trade East in Shoreditch, a superb store for your vinyl collection, and also an amazing little venue where upcoming and established artists will perform.

Customer service is top tier and the staff really have a passion.

After months of waiting on a record, I received an email stating it would be delayed. After about a month from that email, I was told my order was canceled "because we did not have enough stock to fulfill your order." How is a reputable business unable to keep accurate stock of inventory to sell more than they have? This is especially bad for consumers where vinyl collecting is on the rise again and it's not uncommon for other records to sell out across other providers thus leaving the seller to scope out the third party market with significantly increased prices. A realization of inventory/supply issues early in the process would have been fine. Instead, I missed a second wave of a record pressing because I was under the mistaken belief a record, I had paid for, was on the way. Careless at absolute best and would not recommend to anyone.

Easy ordering on the website and found exactly what I was looking for.
Super fast delivery and well packaged - perfect - thank you.
I highly recommend this company.
Thank you.

Item arrived promptly with regular updates on progress with delivery. Delighted with purchase.

Rough Trade have never let me down; orders are always delivered on time & in pristine condition. Highly recommended ❤️

I really appreciated the comms from Rough Trade with this delivery. They kept me in the loop about the status of where my vinyl was and when it was being sent.

The vinyl arrived in perfect condition and I couldn't fault it.

A smooth trade all round

Great service
Delivered on time
My record was well packaged
I would highly recommend

Well packaged in perfect condition however, I received it the day after release day. It was an important release and this disappointed me.

Last time I’m ordering online. Ordered five weeks to release day and they didn’t bother to deliver the item to arrive in time for release day - it came later. So poor.

Delivery date was as promised. Vinyl record was despatched in extremely robust packaging and was in immaculate condition on arrival. Very satisfied first-time customer!

Great record shop, lots of choice. Great prices and deals.

Have been a customer since December 2020 and have never experienced any issues whatsoever! The ordering process is easy and items have been delivered on time and intact.

The record was great, but the price and the cost of shipping to Canada was not so great. Cost me $70 for a record that should have been half the price, but due to logistical distribution factors, I have to pay more or miss out.

Very dependable company. They ship when they say they will. The selection on the web store is really good. Going to pay a visit when that NY trip happens. Just wish prices were a little lower, but the system is what it is. I appreciate the store and use them a lot. My son, or I, check the site daily it seems to see what is new.

Album arrived in great condition and on time (Release day). However, giving 3/5 in response to the rather chaotic way the planned associated listening party was handled: signed up, then it was suddenly moved to RT Nottingham with no explanation. Very disappointed, so do better.

Excellent service...thank you, Jack from the Bristol dispatch department. I bought the Boards of Canada album on transparent red for a birthday present. Unfortunately, the spine was damaged. A replacement was sent that moment and a return label emailed for the return sticker. You can't really get better service than that, can you? Cheers and thank you.

Excellent item, perfectly packed, excellent customer service and absolutely no complaints. Highly recommend Rough Trade as a preferred seller.

SInce you guys switched over to Shopify as your payment processing platform, it seems items are always late in shipping. Order history doesn't display the artist name, the process feels and is clunky. Just the whole shopping experience from payments to order history to item availability seems to have gone south. Just one customer's opionion.

Rough Trade had an RSD item that was impossible to find. Even after it sold out on their website they managed to come across one and luckily enough I was able to purchase it for my daughter and make her really happy!

Quick, efficient. Exactly what I wanted. No messing about.