Rotimatic Reviews 1,956

I am extremely disappointed with the contradictory responses I have been receiving from team. The inconsistent verdicts clearly show a major communication failure on your side. I am extremely disappointed with the contradictory responses I have been receiving from your team. The inconsistent verdicts clearly show a major communication failure on
The machine delivered to me was faulty. Despite this written commitment, every time I follow up, a different team member gives me a different story. This looks intentional and gives an impression that I am being misled. Payment has been taken and i am not receiving any support or req for Return Label
At this point, the way this case is being handled feels like: Cheating, Delay tactics, and Clear negligence from

ORDER # 78090
PROCESS THE RETURN!!!
I am extremely disappointed with my experience with Rotimatic. The machine has not worked properly since I purchased it. It frequently malfunctions and does not make rotis as advertised. For a product at this price point, I expected much better quality and reliability.
What has been even more frustrating is the poor customer service. I have made several attempts to contact the company to return the machine and resolve the issue, but I have received no adequate response. Communication has been slow, unhelpful, and in some cases completely absent.
It is very disappointing to invest in a premium appliance and then struggle to get basic support when something goes wrong. Based on my experience, I cannot recommend this product or the company behind it. I hope they improve both the product quality and their customer service processes.
We have bought extended warranty which is useless.
PROCESS OUR RETURN!

I am sharing this so other buyers do not go through what we are experiencing with Rotimatic (by Zimplistic).

We returned our machine in December 2025 after being instructed by their support team due to repeated errors (which, honestly, their machines frequently have). We were promised a replacement within two weeks — expected delivery was the first week of January 2026.

It is now March 2026. We have received NOTHING.

After constant follow-ups, they claimed the replacement had been shipped and provided a tracking number. When we contacted the shipping company directly, we were told they never received any package from Rotimatic. The tracking number provided to us was invalid.

Since then, we have been following up for the past two weeks with:
• No response
• No clarification
• No accountability

This is extremely disturbing.

They sell expensive machines. They push customers to purchase extended warranties. When the machine develops errors (which happens often), they ask customers to send it back promising a replacement — and then the nightmare begins.

No transparency. No proper communication. No delivery. Just silence.

At this point, it feels like customers are being taken for granted and misled. The lack of response and the fake tracking information have completely destroyed our trust.

The customer service experience has been pathetic and deeply frustrating. We have been left without a machine for months after fully complying with their instructions.

To anyone considering buying from this company:
PLEASE read all customer reviews carefully before making a decision. Do your research. Think twice.

We just want our machine back — or a clear and honest resolution.

Extremely disappointed.

We ordered our Rotimatic back in November and were given a delivery date of 8th February. Unfortunately, the product was not delivered on the promised date.
What is even more disappointing is the complete lack of communication. We have received no updates, no proactive explanation for the delay, and no response through chat or customer support channels. When customers pay in full upfront, the least expected is transparency and timely communication.
At this point, it feels like our money has been taken with no service provided. Delays can happen — we understand that — but ignoring customers is not acceptable.
We sincerely hope Rotimatic improves its customer service and communication process because this experience has been extremely frustrating and stressful.

Poor quality product and customer care is worse even if you have extended warranty. They dont honor it.

Always a great team to ensure concerns are resolved readily. Lovely product backed by a superb team.

This experience is extremely frustrating. It feels like a scam because I can never reach a real human representative. I still haven’t received my order, and there have been no updates from the company.

If I could give 0 stars; I would. Definitely a scam. I ordered last year and still waiting although I paid for expedited shipping. CS is pathetic. Despite numerous chats and assurances that it will be shipped, I still didn’t get anything. Whenever I contact them, i get told that someone will contact within 24-48 hours only to be told further that we are looking into logistics etc. I asked 100 times for my order to be cancelled and money refunded but again no answer. We are talking about 2000€ that they have scammed me out of. Just pathetic

Excellent support by the team.

It doesn't justify $1500 , no way.
I had multiple issues, pretty much every day , spending hours of chat with customer support ( which is slow ) .
I paid around $2000+
They need to improve a lot , I am wondering why there is no other competitor once there is, they are gone .

Uncooked rotis, tons of error messages, not worth the money I spent. Let other friends know this who were contemplating to buy the new rotimatic

I used Rotimatic 03 years and after that I ordered this Rotimatic Next. This one is the best and team improved Rotimatic Next compared to earlier version. Our family is very happy with this product and Thanks for making service class life easy.

I ordered the device in November, with a delivery date of 2/8. For the past two weeks, I’ve been reaching out for updates but keep receiving the same standard response from Rotimatic saying that someone will contact me within 24–48 hours. Unfortunately, no one ever follows up, and there has been no update on my order.
At this point, I’m considering canceling the order. Has anyone here had experience with their cancellation process? I’d prefer not to start another round of chasing them just to complete the cancellation.

I ordered the Rotimatic in December and have been waiting for months. The delivery date kept changing — first Feb 12, then Feb 15 — and now they can’t even give me a proper timeline. Customer support is a complete nightmare: every time I reach out, they say someone will contact me within 24–48 hours, but no one ever does.

On top of that, many of my friends who actually received the product say it’s not as good as advertised and has constant issues. Between the endless delays, poor communication, and questionable product quality, this has been an incredibly frustrating experience. I would strongly advise against buying Rotimatic — it’s not worth the hype or the money

Rotimatic next was delivered on 19th Dec and I initially contacted customer service department on December 29, 2025, concerning a malfunction with my new Rotimatic appliance. Waited for responses, explained and sent pictures and videos...the same thing to number of associates.
Following a Zoom consultation on January 21, I received an email requesting details such as the machine's specifics, order number, and confirmation regarding the availability of the original packaging. I was subsequently informed that a replacement machine would be dispatched, and instructions for returning the faulty unit would be provided via a separate email.
Despite these communications, I have yet to receive any further updates, and nearly a month has passed without resolution. My attempts to reach customer service have unfortunately been met with no response, or repeating myself, automated responses which has caused considerable frustration.
The appliance has been in my possession for approximately two months, and due to this persistent fault, I have been unable to utilize it. The lack of responsive customer support, contrary to what was advertised, is concerning and frustrating.

This company is a SCAM. You may not even receive your order. If you search online, you will find many customers reporting that they never received their machine. The customer service is extremely poor, and getting a response is very difficult. I don’t even want to give this one star — I was forced to give a rating just to write this review. Do not buy this product. I regret not checking the reviews before placing my order.
My expected delivery date was 7 February, and I still haven’t received any update or communication about a delivery date. This kind of poor communication does not reflect a company that is growing or values its customers. Despite emailing the Roti Matic Team - Allan Jae, Romit Aggarwal, Dhruvv Romil Zaveri, Jebriel Cagas, Norman Mancao, Angelo Abueva, Rumzy Lee Orcullo - THERE'S NO RESPONSE AT ALL. I will be filing a formal complaint with the consumer protection agencies in California. WORST CUSTOMER SERVICE. I would not recommend it to anyone. The customer service was nonexistent. I have been emailing and messaging the company almost daily for the past two months, requesting assistance and a return. The customer service was nonexistent. I have been emailing and messaging the company almost daily for the past two months, requesting assistance and a return. Throughout this time, I remained polite, patient, and clear in my communication — yet I was repeatedly ignored or given NO RESPONSE with no real resolution. USELESS COMPANY.

Our rotimatic next experience had a very bumpy start; shipping was delayed, dough balls were poorly formed, and customer service was hard to reach.

However once we got to customer service, the shipping was expedited, they were able to remotely fix / tune the rotimatic. Now, we can dependent on the rotimatic for our daily routine (instead of last minute surprises).

Looking forward for the updated recepies to be available.

I don't want to even give this one star.i was forced to give so that i can write this. Don't buy this, this is horrible product. It can't make basic rotis properly. Forget about jowar roti and other options. I was asked to return my machine for better replacement with jowar roti option but i havent got in in more than a month. Pls don't waste your time on this product

Got Rotimatic next delivered after 2 months
. As soon as I started get a message the pans cannot heat, call customer support. Took another 1 month to get an appointment for customer support to look at it. Finally alarmed to ship the product back. After another 2 weeks no information where is my order. Pathetic customer service.