Ross Simons Reviews 

2,020
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers had a great experience with this company. Customers frequently praise the extremely fast delivery times, careful packaging, and the overall convenience of placing orders online easily without encountering any trouble. Many people also enthusiastically appreciate the stunning designs, exceptional craftsmanship, and the wide variety of attractive jewelry options that consistently arrive promptly. However, some customers also noted that certain ordered items appeared much smaller in person than expected from the promotional online photographs and descriptions. A few other people also felt that a few purchased pieces lacked proper durability, mentioning frustrating issues with broken clasps or tiny stones falling out prematurely.

What people talk about most

Product

Clients share ambiguous opinions on product, with many reviewers praising the beautiful designs, fast... See more

Quality

People report ambiguous experiences with quality, as many reviewers enthusiastically praise the stunning... See more

Delivery service

Reviewers highlight great satisfaction with the delivery service, frequently praising prompt shipping,... See more

Price

Customers had ambiguous experiences with price, as some reviewers praised the reasonable costs, excellent... See more

Order

Customers consistently note ambiguous experiences with order, as many reviewers highlight fast delivery, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast shipping and easy to order from website. I ordered the sterling silver magnetic clasp converter for my charm bracelet. Unfortunately, the clasp wasn’t large enough so had to send back. Waiti... See more

Company replied

Rated 4 out of 5 stars

Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to s... See more

Company replied

Rated 5 out of 5 stars

Great staff, friendly professional, I was extremely satisfied with my purchase. Will shop again once our countries come to terms about tariffs. Price of bracelet was excellent but the taxes, tariffs... See more

Rated 5 out of 5 stars

The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell o... See more


Company details

  1. Jewelry Store
  2. Clothing Store
  3. Watch Store

Information provided by various external sources

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewelry includes diamonds, diamond jewelry, gold jewelry, diamond engagement rings, rings, necklaces, bracelets, earrings and precious gemstone jewelry.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(2,020)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My wife simply LOVES her emerald…

My wife simply LOVES her emerald earrings. This was for her birthday and it was perfect. A better box or something to really surprise woykd be nice. Each earring was wrapped in a plastic bag. I wish they had been together in a case. Seemed a bit cheap. But they are beautiful.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

As always…

As always, Ross-Simons comes right through. I ordered a gift & it was delivered in a few days to the recipient. And she loves her new necklace.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, great photographs of jewelry that give an honest perspective of size and appearance. Order arrived quickly and in perfect condition. The earrings are beautiful and the recipient loved them.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Hoop earrings

The hoop earrings I ordered came on time, in fact a day earlier than predicted. They are as described on your website. I'm very pleased.

11 September 2025
Unprompted review
Rated 1 out of 5 stars

scam company

2 September 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

We regret you feel this way, and we want to clarify what happened with your order. Your order was shipped in a timely manner and delivery was attempted twice, but no one was available to sign for it. On the final attempt, the package was refused, and it was later reported as tampered with. Our team reached out to assist and help resolve the issue, but the call was ended before we could continue the conversation. We’re still here and willing to work with you to find a resolution.

Rated 3 out of 5 stars

Affordable jewelry

Been very happy with most of the pieces I received. Good communication, delivery, and affordable. One of my bracelets (emerald) broke after one wear. Not acceptable for a piece that was almost $400.
Their sales are good.

15 September 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your thoughtful feedback—we’re truly glad to hear you’ve been happy with most of your pieces and that communication and delivery have met your expectations. That said, we’re incredibly sorry to hear about the emerald bracelet. If you haven’t already initiated a request for repair, please reach out at (800) 835-0919 so we can assist you further.

Rated 5 out of 5 stars

Versatile Classic Pieces

My Paperclip toggle necklace and bracelet are of very nice quality and fit perfectly. I will get lots of wear out of them as they are versatile enough to dress them up or down with my wardrobe.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Accurate order, easy return

I ordered two pair of earrings. The garnet cardinals were smaller and much darker than than anticipated so I sent them back.

The red enamel and gold swirls were pretty. I had hoped for more red, but kept this pair.

The return process was very simple - just waiting for credit.

I gave high marks because I received what I ordered timely and return was simple, no questions.

Ordering jewelry from a catalog is chancy, so I did not blame them for the one I didn't keep.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Earrings exactly as portrayed

Earrings exactly as portrayed, and the shipment arrived a few days earlier than projected.
This was my second order with Ross Simon’s, and I was very pleased with both. Thank you.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

They look perfect

They look perfect. They were for my daughter so hopefully she will tell me they work as perfect as they looked. Well packaged and the insert makes me very interested in something more. I am impressed with the fast delivery.

10 September 2025
Unprompted review
Rated 4 out of 5 stars

I received my order timely

I received my order timely. Disappointed in the size. Very tiny. Thought it was bigger.

9 September 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for sharing your experience—we’re glad to hear your order arrived on time, though we’re sorry the size didn’t meet your expectations. We do include detailed product dimensions and a photo shown to scale on a model to help give a clearer sense of size, but we understand it can still be hard to visualize until you have it in hand. You may return anything within 30-days of purchase if you are not 100% satisfied with your piece.

Rated 5 out of 5 stars

Delicate and modern

I got these for myself because i've had a hard time wearing anything other than gold earrings. The design is modern and delicate. They dangle and catch the light well. The only complaint is that the backing (stud style) is a little tough to put on and off, but it makes the earrings VERY secure so they don't fall out of my ear.

6 September 2025
Unprompted review

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