Ross Simons Reviews 

2,020
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers had a great experience with this company. Customers frequently praise the extremely fast delivery times, careful packaging, and the overall convenience of placing orders online easily without encountering any trouble. Many people also enthusiastically appreciate the stunning designs, exceptional craftsmanship, and the wide variety of attractive jewelry options that consistently arrive promptly. However, some customers also noted that certain ordered items appeared much smaller in person than expected from the promotional online photographs and descriptions. A few other people also felt that a few purchased pieces lacked proper durability, mentioning frustrating issues with broken clasps or tiny stones falling out prematurely.

What people talk about most

Product

Clients share ambiguous opinions on product, with many reviewers praising the beautiful designs, fast... See more

Quality

People report ambiguous experiences with quality, as many reviewers enthusiastically praise the stunning... See more

Delivery service

Reviewers highlight great satisfaction with the delivery service, frequently praising prompt shipping,... See more

Price

Customers had ambiguous experiences with price, as some reviewers praised the reasonable costs, excellent... See more

Order

Customers consistently note ambiguous experiences with order, as many reviewers highlight fast delivery, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast shipping and easy to order from website. I ordered the sterling silver magnetic clasp converter for my charm bracelet. Unfortunately, the clasp wasn’t large enough so had to send back. Waiti... See more

Company replied

Rated 4 out of 5 stars

Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to s... See more

Company replied

Rated 5 out of 5 stars

Great staff, friendly professional, I was extremely satisfied with my purchase. Will shop again once our countries come to terms about tariffs. Price of bracelet was excellent but the taxes, tariffs... See more

Rated 5 out of 5 stars

The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell o... See more


Company details

  1. Jewelry Store
  2. Clothing Store
  3. Watch Store

Information provided by various external sources

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewelry includes diamonds, diamond jewelry, gold jewelry, diamond engagement rings, rings, necklaces, bracelets, earrings and precious gemstone jewelry.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,020)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

price was right

21 October 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

We’re glad to hear the price was right — that’s something we take seriously. We strive to offer the best quality at the best value, and it’s great to know that came through for you.

Rated 4 out of 5 stars

I have received other pieces from Ross…

I have received other pieces from Ross and Simon’s but this time my order seemed to look cheaper. The last order did too but I thought I would try one more time. If you changed a vendor or something go back.

1 October 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your continued support and for sharing your experience — we truly value your feedback. We strive to offer a range of pieces at varying levels of quality to suit different styles and budgets, and we understand that not every item may meet the expectations set by previous purchases. Of course, you may return anything you are not satisfied with, within 30-days of purchase.

Rated 3 out of 5 stars

Buyer beware

I was very disappointed by the tiny size of the gemstones in the earrings. The on-line photo and description made them appear much bigger. I almost returned them.
I gave it three stars because the size and look of the gold over silver are very attractive.

13 October 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your feedback. We do our best to represent each piece as accurately as possible by including detailed product dimensions and scaled photos on a model to help convey size and proportion. That said, we understand how challenging it can be to gauge the true scale of jewelry online, and we're sorry the gemstones didn’t meet your expectations. We're glad to hear the gold-over-silver finish was a highlight for you, and we hope the earrings still bring you joy.

Rated 5 out of 5 stars

I'm happy I found Ross Simons to…

I'm happy I found Ross Simons to purchase the Italian 2.7mm 18kt Gold Vermeil Paper Clip Link Necklace. 16". This was a replacement for a similar chain, but this one looks much better; the size of the links are nicer, and the color of gold matches my 18K charm.
It was easy to order online and delivery was fast. I would definitely recommend RS.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

This cross is perfect

This cross is perfect. It’s not flashy which is exactly what I wanted it for. It’s not to show others but to remind me that the Lord is with me in everything I do. I wanted something that wouldn’t tarnish and I could sleep, and shower without having to remove it. It’s perfect!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate, searching and filtering options are great. Purchasing is easy to navigate, quick shipping is appreciated. Returning is also straight forward, easy and hassle free, with no additional costs; and this is important to me as part of my decision making when purchasing. Sometimes the photos do not convey adequately size, texture, feel etc. information that I would get if I was doing an in store purchase. Basically I like that I can try on a piece and if it does not work out it is returnable.
I 'window shop' more often online than I would visit a store, it's fun. I am impressed at the wide variety of gold, silver, and gold over silver items, and the uniqueness of designs available.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

First and last time customer

Bought this for my wife to hang an existing pearl pendant on. The first one broke at the clasp. Exchanged for another of the same, this one broke in the middle of the chain. At this point I opted to just return it. Return was received on October 3, no credit back to original payment. Checked with them, said they would see to it. Still no credit called again, sat on hold, came back and acknowledged the credit had not been issued. So this was two calls to get it credited.

15 October 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for sharing your experience—we’re truly sorry for the inconvenience and frustration this has caused. Without specific order information, we’re unable to reach out or assist directly with your return and refund. If you still need help, please contact our customer service team with your order number so we can look into it right away and make things right. We appreciate your patience and hope to resolve this for you quickly. We have requested more information about this order.

Rated 3 out of 5 stars

Pumpkin looks dead

For the first time, I received something I am not happy with from Ross Simons. I was looking forward to the lovely orange/yellow pumpkin earrings, but the amber is very dark and the pumpkins look dead, a brown color. Not even close to the picture of the product. Very unhappy!!

11 October 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your honest feedback—we’re truly sorry to hear the earrings didn’t meet your expectations. Amber is a natural stone, and because of its organic origin, it can vary widely in color and clarity—from golden honey to deep cognac. While we strive to represent each piece as accurately as possible, these natural variations mean no two are exactly alike. You may return or exchange anything within 30 days of purchase.

Rated 5 out of 5 stars

Beautiful design

The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell off without me noticing it and was lost. I remember putting it on just before I left my house, then suddenly realizing it was gone a couple of hours later, during which time I was working in the festival park and retracing my steps yielded no happy results. So, I loved the ring while I had it but now it is gone. I am sad.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

I have been ordering from Ross Simons for all my grand children's baby cups, and they are lovely. My children love them, and ordering them has been very easy for me.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I really love my new bracelet

I really love my new bracelet. It is dainty, just like my other bracelets. The color of the London Blue is amazing. It fits in with my other bracelets. The service was great, from ordering online to receiving it was only one week.

29 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look