rosiefortescuejewellery.com Reviews 

52
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

The products are appalling in quality. Recommend strongly you don’t buy. I never wore 4 separate items, meant to return as the quality was so poor, stored in their original boxes and dust free, unworn... See more

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Rated 3 out of 5 stars

Bought a green heart-shaped ring, and within 10 months the stone had fallen out. It wasn’t damaged and had only been worn as a dress ring. They were not able to fix it and the warranty had expired af... See more

Company replied

Rated 5 out of 5 stars

I’ve been wearing Rosie Fortescue Jewellery for years, and I’m forever blown away by the craftsmanship and quality at such a reasonable price point. Rosie designs and creates such elegant, timeless pi... See more

Rated 1 out of 5 stars

I’m disappointed with the quality of the jewellery considering the very high price. I wore my ring a couple of times before two stones fell out and there isn’t an option to get them replaced. I can... See more

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2.7

Poor

TrustScore 2.5 out of 5

52 reviews

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2.7

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(52)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely love the earrings I bought…

Absolutely love the earrings I bought from here, super fun, gorgeous quality and lovely packaging. I then ordered a ring for a gift for my sister which came the so quickly and she was delighted with it too. Looking forward to the Valentine collection launching soon as have been eyeing up all the heart-shaped gems that I need! Thank you team, Georgie

14 January 2023
Unprompted review
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Reply from rosiefortescuejewellery.com

Thank you Georgie, we are so happy you love your purchases!

Rated 5 out of 5 stars

Unbelievable quality

I love my RF jewels so much. I have a few pairs of earrings and have worn and worn and worn them and they’ve never tarnished or shown signs of wear. The quality is unbelievable 💫 customer service and delivery also incredibly speedy. Love this brand, thank you Rosie.

26 January 2023
Unprompted review
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Reply from rosiefortescuejewellery.com

Thank you Tori, so glad you love your earrings!

Rated 1 out of 5 stars

Follow on Instagram

Follow on Instagram , received a gift from a relative, so can’t return . The piece I received was super thin, and dis-coloured whilst on a holiday.
I would say for the quality the prices are not Value for Money and 1 star is a fair marking ,don’t believe all you see on Instagram , that’s my advice

7 August 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Liza, I hope you're well. We are sorry to hear this but cannot see any email correspondence from you. If you received a gift from a relative of course it can be returned. Please email us hello@rosiefortescuejewellery.com. You can also view our care guide here of how to care for your jewellery https://rosiefortescuejewellery.com/blogs/how-to/how-to-care

Rated 1 out of 5 stars

Gold plated and poor quality of that

Gold plated and poor quality of that: most shine and plating within weeks (and yes was not wearing it overnight and while washing). Nice designs but well overpriced for what it is: a glorified accesorizes basically.

18 November 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Ellen, I hope you're well. We are sorry you are disappointed, however we have had no correspondence with you to be able to resolve your problem!

Rated 1 out of 5 stars

No repair service offered and poor attitude.

One of my rings lost a stone and I contacted Rosie to see if I could get a replacement stone. I was advised they don’t offer any repairs for damage. I thought this was extremely poor.
I now have a second ring that a stone has fallen out off and unable to get this repaired. I would recommend not purchasing a ring as having worked in jewellery myself having a full band of stones does increase the risk of loosing one and with no support after it’s possible you won’t wear this for a long time!

27 August 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi EZ. I hope you're well. We are sorry that you didn't get the resolution that you wanted, however because your ring was purchased over 3 years ago, it is out of warranty and we aren't sadly able to fix damaged rings ourselves. Best wishes, Rosie

Rated 5 out of 5 stars

I bought an emerald cut ring

I bought an emerald cut ring, and a beautiful tennis necklace from this brand about 7 months ago and I’m amazed at the quality. I literally haven’t taken the jewellery off since I got it. I recently bought a chain ring but size was too small so I emailed the company and they immediately swapped it for a larger size. The customer service really is fantastic. I can’t wait to save up and buy more because they really are worth of money. I’m thinking about buying my mum one of the charm necklaces for Christmas as the packaging is so lovely.

10 August 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Joanna, thank you so much for the lovely review, we appreciate your feedback and support of the brand!

Rated 5 out of 5 stars

I Love this brand so much

I Love this brand so much! Have bought so much from them over the years the quality is always amazing and the customer service has always been super speedy and helpful. Highly recommend!

16 August 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Tash, thank you so much for the lovely review, we appreciate your feedback and support of the brand!

Rated 5 out of 5 stars

The most amazing service always…

The most amazing service always whenever I have emailed and THE MOST AMAZING jewlery, I live in their collection, look fab all year around also a great gift option!

11 August 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Talitha, thank you so much for the lovely review, we appreciate your feedback and support of the brand!

Rated 5 out of 5 stars

Beautiful jewellery bought as a gift …

Beautiful jewellery bought as a gift for my friend and wonderful customer service . Will be treating myself next time.

11 August 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Kate, thank you so much for the lovely review, we appreciate your feedback and support of the brand!

Rated 5 out of 5 stars

Love this brand!

I have numerous pieces from this brand and I genuinely wear at least two of them every single day. they are unbelievable quality for the price and I get comments from them each time I wear. Another great thing is how nicely they are packaged so great for gifts - could not recommend more!

11 August 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Holly, thank you so much for the lovely review, we appreciate your feedback and support of the brand!

Rated 5 out of 5 stars

5 star from the buy to the box!

Charming customer service, speedy delivery and beautiful packaging. The jewellery is exquisite - the colours catch your eye but I find the quality is outstanding - no tarnish or fade like so many brands at this price point. Impressed.

11 August 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Rosanna, thank you so much for the lovely review, we appreciate your feedback and support of the brand!

Rated 5 out of 5 stars

Love love love this brand

Love love love this brand. Beautiful jewellery with top notch customer service. Would recommend.

11 August 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Nina, thank you so much for the lovely review, we appreciate your feedback and support of the brand!

Rated 5 out of 5 stars

Such beautiful pieces, highly recommended!

Such beautiful pieces at amazing prices, their tennis necklace in particular is so gorgeous!!! Customer service is always helpful and 5 start delivery!

9 August 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Lea, thank you so much for the lovely review, we appreciate your feedback and support of the brand!

Rated 5 out of 5 stars

Cannot fault this company

Cannot fault this company. Speedy delivery. Good quality packaging and prompt refund for returns. Great experience.

9 July 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Thank you Stephanie! We appreciate the feedback!

Rated 1 out of 5 stars

Faulty tennis bracelet and unhelpful customer service

I got a tennis bracelet as a gift and on the first time wearing it fell off. I had the bracelet on for less than four hours as I went for dinner and it was lost. Once I reached out to the team to report it being faulty I was faced with customer service that made out that it was my fault for not fastening the clasp properly (which it's the conclusion they must jump to defend the poor quality of the clasp).

I was not offered any solution until I asked for one and that was after several emails back and forth. From my experience, the products are highly overpriced and of low quality. The customer service team blamed me and not the product after I gave a thorough explanation of how the product was faulty. Leads me to believe that it wasn’t faulty the quality is just low.

20 June 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Layla. I hope you're well. As you told us on email, there was no problem with you bracelet clasp. If you lost your bracelet we sadly aren't able to replace it.

Rated 1 out of 5 stars

Awful quality & customer service

Awful quality followed by awful customer service. I was given the gold emerald cut ring for my birthday and after only wearing it a few times one of the stones fell off. I emailed asking for a replacement and was declined as the warranty is only for 6 months (they obviously have no confidence in the longevity of their poorly made products) Then I also asked just for a stone and I would fix it myself but they were also unable to do so. My friend also bought a piece from them which broke and not offered any way to fix or replacement. Don’t waste your money!

13 June 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Liberty. I hope you're well. It's a shame you feel that way, however your ring was so far out of the guarantee we aren't able to replace items that have been damaged by customers.

Rated 1 out of 5 stars

Appalling replacement tennis bracelet! Don’t buy from this company!

I received a replacement tennis bracelet, allegedly, which was in fact the same one that I returned! I stressed that I wanted a refund, but again received patronising emails from Rosie and Abigail telling me that I had been given a lovely new bracelet! The said bracelet had been casually placed in a black bag, not a presentation bag as originally.

Well, amazingly, the lovely bracelet has fallen off again! I have requested a return and a refund, but instead of being patronised this time, I have been ignored.

Obviously this company has absolutely no regard for their customers; they have one objective and that is to get money for goods which are not fit for purpose.

If their jewellery is worn regularly, it simply fails because of poor workmanship.

Be warned, do not buy anything from these people.

13 March 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Su, As we have been discussing on email, you were in fact given a replacement bracelet even though the Care Guide was not followed. The bracelet was wrapped in a pouch and box, as we send out all of our Tennis Bracelets.

Rated 1 out of 5 stars

TERRIBLE TERRIBLE TERRIBLE

TERRIBLE TERRIBLE TERRIBLE
AVOID AVOID AVOID.
DO NOT WASTE YOUR MONEY

Just another reality TV star using her new found fame to sell inferior goods, and expensive inferior goods at that.

Selling complete rubbish quality jewellery that breaks after a couple of years of careful use. They wash their hands of it because you don't have the original box. And accuse you of treating it without care.

DONT NOT WASTE YOUR MONEY.
I bought both the tennis necklace and bracelet, both broken and they aren't interested. So now for the bin!
£340 down the drain!

1 March 2022
Unprompted review
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Reply from rosiefortescuejewellery.com

Hi Amy. We are sorry that you didn't get the resolution that you wanted but your items have not been kept as instructed and are over a year out of warranty. We sadly cannot replace jewellery that has not been kept as instructed in our Care Guide.

Rated 5 out of 5 stars

A customer for life!

I’ve been wearing Rosie Fortescue Jewellery for years, and I’m forever blown away by the craftsmanship and quality at such a reasonable price point. Rosie designs and creates such elegant, timeless pieces that are super fun too, and so different to anything else on the market. I always receive compliments when I wear her jewellery (especially the charm hoops!) — there is such an eclectic mix of designs that appeal to so many individuals. I’ve bought countless pieces for myself, and others, who have then gone on to buy more pieces for themselves too, which just cements how wonderful the pieces are. A customer for life!

4 February 2022
Unprompted review

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