Rosie London Reviews 92

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, most reviewers were let down by their experience overall. Many customers expressed disappointment with the products received, frequently citing poor quality, cheap materials, and items that did not match the descriptions or images on the website. People also reported significant issues with their orders, including long waiting times for delivery, inability to track shipments, and items arriving from China despite the company's advertised London presence. Customers also found the website's information concerning, noting that the displayed Trustpilot reviews were questionable and that the company's refund process was difficult, often requiring returns to China at the customer's expense. Some people mentioned that their credit card companies or banks were able to assist with refunds when direct attempts failed.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers expressing disappointment that items... See more

Quality

Reviewers highlight negative aspects of quality, consistently expressing disappointment with the products... See more

Order

People report negative experiences with order, with many expressing dissatisfaction with delayed or... See more

Website

Reviewers express significant dissatisfaction with the website, citing discrepancies between product... See more

Refund

Customers consistently express dissatisfaction with the refund process, with many reporting difficulties in... See more

Reviews shaping this summary

Rated 1 out of 5 stars

E-mails sent to Rosie London bounced back undelivered as the e-mail address doesn't exist. I am so angry. Ordered couple of items (not yet delivered) before going on holiday on 22st December. After re... See more

Rated 1 out of 5 stars

Total disgrace! Scammers should be calling themselves Rosie China not London. Boots far from what they show on their website. Poor quality, looking disgusting and stinking like cheap plastic. Say shi... See more

Rated 1 out of 5 stars

This company can not be trusted to sell you good quality products. Definitely AVOID. I purchased what looked like cute quality vegan leather ankle boots, they arrived after several weeks, most likely... See more

Rated 1 out of 5 stars

I’m disappointed to find myself joining the growing number of customers who’ve been taken in by this lot. The website looks legitimate, but I should have clocked that the so-called Trustpilot reviews... See more


1.3

Bad

TrustScore 1.5 out of 5

92 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 2 out of 5 stars

Scam!!!🚫🚫🚫 Hidden charges

Scam!!!🚫🚫🚫Average quality product. They advertised £39 for 5 in 1 styler. But they charged extra an £14 without authorization on my card as subscription for the curler attachments which was supposed to be included in the original item. The customer care said only 3 attachments were included in the original and the extra payment was for the curlers. They also booked it as 2 separate orders, but when I received the item all 5 attachments were in the original packing. Their pricing is not transparent.
Also the website said next day delivery, but the item was delivered after 2 weeks stating "high amount of orders".
I was leaving the country in few days and wanted to get it before leaving but it was delivered after I left the country. They did not cancel the order as requested. I had to get it couriered to my country, costing me even more.
I wouldn't recommend this product or company!!!

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Completely fraudulent company do not buy

Rosie London claim another victim! Completely fraudulent company all the images descriptions are wrong. The shoes are clearly cheap plastic the soul is moulded terribly. Why didn't I read the reviews first? I did see another review where they had also clicked on a link on Pinterest as I did.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a leather jacketa leather on…

Ordered a leather jacketa leather on there, waited 5 weeks for it to come.I wouldn't let my dogs sleep on it.Plastic try to email them.It bounces straight back.A friend ordered the Dr Martins boots.Nothing like then absolute shiite i thought tea moon was bad , but these are ridiculous

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

Bought some shoes that looked lovely. When they arrived, I noticed a horrible plastic smell when I opened the bag. The quality of the shoes was poor. Clearly, a bad copy of the product advertised. Trying to return but my emails to their support team fail to be delivered.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID!!!

I’m very disappointed with my purchase from Rosie London. The boots I received were not as described on the website. They were advertised as being much better quality than what actually arrived. The material feels cheap and is nothing like what was shown or implied in the listing.

Delivery also took a long time, and trying to contact customer service has been extremely frustrating, with little to no response. If the product had been accurately described, I would not have ordered them. I wouldn’t recommend buying from this company.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered leather jacket XL after weeks…

Ordered leather jacket XL after weeks it finally arrived very small I mean it might fit my grandson and he is 9.
Tried to contact to arrange return emails bounce back and web site no longer working looks like they’ve done a runner

16 December 2025
Unprompted review
Rated 1 out of 5 stars

ROSIE LONDON A FRAUD COMPANY

This company does not exist in London and the company is a mega scam.I ordered a fine cotton blouse ( not cheap either) and it took long time to arrive and the material is polyester and it is v badly stitched.I even feel bad to give it to a charity shop.My emails have bounced back.Trading Standard should be made aware off.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

This company are crooks!!!

This company are crooks!!!! Don’t touch them with a stick they’re robbers!!!!!
I ordered a jacket, it arrived after waiting for weeks, the quality was shocking, it’s too short, crumpled & the elbow pads are in the wrong position!!!! After emailing them several times eventually they just bounced back, so £60 down the drain. This companies website shouldn’t be allowed to be online. Also this company isn’t in the UK, very misleading company name. DO NOT ORDER FROM THIS COMPANY YOU’LL LOSE YOUR MONEY!!!!!!!!!!!!!!!!

15 December 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE. Misleading name as company not uk based. Ordered a dress which took over a month to arrive and when it did it was such bad quality and nothing like the pictures and description on the website. I tried emailing to return but the email address seems to no longer exist or to have blocked me. I believe the company website page now no longer exists either. Complete waste of money. Very disappointed

8 December 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!

DO NOT BUY FROM THIS COMPANY!!
As per other buyers. I wished I'd read the reviews before ordering. I ordered a coat, and had to chase up for a delivery date and I did get a response.
My order finally arrived today after weeks, although I wish it hadn't as it's like a dish cloth. It won't keep you warm at all, no lining, thinner than a fleece.
If it hadn't been delivered I could try and get my credit card company to get a refund. Absolutely disgusting company.
I've tried sending an email to return this rubbish and get a refund but the email bounced back.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Emails sent to Rosie London

E-mails sent to Rosie London bounced back undelivered as the e-mail address doesn't exist. I am so angry. Ordered couple of items (not yet delivered) before going on holiday on 22st December. After reading all these negative reviews l doubt l will get the order at all. Furthermore, unable to trace the order. Please, DO NOT ORDER FROM THESE COMPANY. YOU WILL BE DISAPPOINTED. I wish l took the time to read reviews before placing the order.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Rip off company

Why are etsy allowing this company
Bought some socks thinking it must be ligit
2 weeks later no socks
£18 out of pocket
Thanks etsy
You should be checking your sellers ......

25 November 2025
Unprompted review

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