ROSEFIELD Reviews 

The clasp on my granddaughter’s Christmas present of a beautiful watch broke and was lost. Rosefield are sending a replacement. Excellent customer service. Thank you.

I ordered the watch as a gift but instead was sent someone else's order (including their name and address on the invoice - presumably they got my order and my name and address). After contacting the company to request a free return seeing as I'd been sent the wrong order, I also had to chase them up two weeks after they'd received my return as I hadn't yet received the refund. Despite the company already emailing me to say they'd received my return I had to provide them with a screenshot of the couriers confirmation of delivery to get the refund processed. Overall, a very poor experience that took a month to get fully resolved.

Updated Review:

I originally left a glowing review for Rosefield's prompt customer service after my watch strap malfunctioned under warranty. However, I’m now updating my review because the situation has changed.

The replacement strap they sent is not the same as the one I purchased. It has a different clasp, finish, and overall design—it’s actually the older version, even though it’s the one currently shown on their website. The strap I originally received and paid for was clearly a newer, more refined version (likely the result of design improvements based on customer feedback). Unfortunately, they no longer carry that newer version and could only offer the old one as a replacement.

What’s frustrating is that I’ve seen other reviewers receive full watch replacements after accidental damage like cracked glass. I’m simply asking for a replacement that matches the product I bought, under warranty. Being asked to now spend $76.95 CAD (even with a small voucher) to get a different strap I actually like feels unfair—especially when this situation was not caused by me.

I’d love to update this review positively again if this can be resolved fairly.

Original Review:
My issue was resolved quickly and all communication by Jenny and Simone, the Customer Experience Specialists, was clear, caring, and helpful. They welcomed any questions and concerns, and responded promptly.
I’d recommend Rosefield to others because of how quickly and smoothly they handled my warranty. It made me feel like they truly believe in their product and value relationship with their customers. It made me love and value my new watch even more. Thank you!

The communication was good and friendly.

Two advice: put A phonenumber On the site and make afterpay possible.

Very good customer service and my watch is excellent.
Thank you.

I was really looking forward to my Rosefield watch, but unfortunately, it's been a huge letdown. The overall quality feels cheap, especially the strap – it honestly feels like plastic rather than genuine leather or anything premium. It doesn’t match the look or price point at all.

To make matters worse, I can’t even return it because I chose to have a custom engraving. Apparently, that makes it ineligible for a refund or exchange, even though the poor quality has nothing to do with the engraving. Really frustrating experience – definitely not what I expected from a brand that markets itself as stylish and high-quality. I won’t be ordering from them again.

This company was of great help and found the perfect solution for their mistake to make up for it. The employee I contacted with was friendly and helpful as well.

I broke the glass on the face of my watch and contacted Rosefield about getting a replacement glass. They said the best option was to buy another watch face which I did that - at a very resonsable price. By mistake they sent the wrong size so I reached out and told them. This time as a replacement for the replacement they sent me an entire watch in its box as though it was brand new from a retail store. I greatly appreciated both the generousity in upping their offering but also their persistence in making sure I was completely satisfied and had a wearable watch. Their Customer Service is top-notch and their personnel are very comitted to customer satisfaction. I will buy a fourth Rosefield watch because the watches are great quality and so are the people who represent the company.

Customer service second to none.
I purchased a watch in November which suddenly developed a bit of a problem,
I emailed Rosefield customer services (Anne) and explained the problem. Without any fuss or bother a replacement watch was despatched to me immediately, all I had to do was confirm my address and send 2 photos of the original watch.
Definitely customer service at it's very best and I'm already looking for my next Rosefield watch. 5*+

Thank you for helping. The parcel was sent to the wrong post code, however when you helped it is being sent again …. So hopefully I will receive it ? Soon?
I really like the look of the watch and can’t wait to receive it ! Thank you Anne
Happy Weekend!
Pauline

I recently dealt with Customer Experience Specialist, simone to assist with a query I had after gifting my mum with a watch (which she LOVES)
Her assistance was incredible, quick, helpful and had the issue sorted within minutes.

I’m very appreciative and will absolutely be sure to recommend Rosefield to my friends

I cannot recommend Rosefield Jewellery enough! Their customer service is truly impeccable. I had an issue where I sent an item back without tracking (completely my fault), and for weeks, it seemed lost. Miraculously, it resurfaced within Royal Mail, and I was finally able to add tracking.

Throughout this stressful three-month ordeal, Rosefield stood by me every step of the way. Their support team was incredibly patient, kind, and helpful—even when my frustration got the better of me (something I deeply regret). Despite this, they remained professional and understanding, going above and beyond to assist me.

I genuinely cannot fault them. Their dedication to their customers is outstanding, and I am so grateful for their support. If you’re looking for a company that truly cares, Rosefield is it!

Anne made my experience great! She helped me with kindness and passion. I’m very happy with the service. Thank you so much!

I contacted customer services regarding my order as it had been damaged in transit and unable to be delivered. When I reached out and explained the situation, Simone was very understanding and quick to get a resolution for me. They re-arranged the order and it was delivered on an express service which helped it to come in time for Mother’s Day. This was excellent service and I would happily purchase products through Rosefield again.

Thank you Simone

We ordered a bracelet as a gift for my mother in law. It arrived very fast and the packaging looked great. Unfortunately her bracelet broke after a few weeks.
After contacting them, customer service was amazing and sent a new replacement within days. The whole ordeal was swift, easy and they were incredibly friendly and helpful. Would 100% order here again.

I've ordered a watch with engraving for my birthday. When the watch arrived I saw the straps had some discoloration. So I sent an email to customer service and Anne responded quick with a solution. I received new straps within a few days. The straps are easy to replace and I'm so happy with the beautiful watch with the engraving which gives it a personal touch!

I just received my order empty !
I have ordered two rings and the box was closed with nothing in it. I am really disapointed i dont recommend this brand at al !!!

Ordered a watch and lost during shipment. Not a happy customer!

Within 1 week after my first mail I received a new watch with the same inscription as on the original watch which surprised me very much and made me more than happy! For me this is the best service I ever experienced!!