Delivery with 14 hours from order. Very impressed. Well packaged . However the Eucalyptus tree had a perfectly healthy stem cut back , although the plant was in good condition as were the other plants... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service, tree came very well packed and safe. The aftercare has been outstanding with constant updates and tips for our trees health and longevity. The tree is doing amazingly well, bearin... See more
Company replied
Prompt delivery. 'Kilmarnock' Dwarf Weeping Willow Tree . Been looking for several months for one of this quality and compact size. Planted in pot as planned on patio as a memorial to our late Border... See more
Company replied
Roots fully deserves a 5 star review. I had a helpful chat with them before I made my purchase which was to be an anniversary gift, a flamingo willow arrived promptly and well packaged. My daughter h... See more
Company replied
Company details
Written by the company
Alex and Ian, two long-time plant buyers, set up Roots with the aim of bringing gardeners on a trip around some of their favourite nurseries. As much as possible we want a click on Roots to feel like a trip around a nursery. Almost as if you were there with the grower, covered in mud and beaming with pride as they show you their plants, answer all your questions and gives you advice you didn't even know you needed!
Contact info
United Kingdom
- www.rootsplants.co.uk
4.2
Great
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality plants vines delivered from…
Quality plants vines delivered from growers easy website layout packaging decent and mess free
14 July 2026
Reply from Roots Plants
We're so pleased to hear you received quality plants and vines delivered from our growers, and that you found our website easy to use with decent, mess-free packaging!
Happy Gardening!
Roots Plants 🌿
We've bought 2 plants from Roots
We've bought 2 plants from Roots. They both arrived fairly quickly in good condition and grew well after planting. I've bought a few cheap plants elsewhere that were imported from Holland and they all struggled after being planted. It's worth getting UK grown plants.
3 August 2026
Reply from Roots Plants
Thank you for your wonderful review! We are so pleased to hear that both plants arrived quickly, in good condition, and are growing well. We agree that UK-grown plants often thrive.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear that you found our plants to be of good value and that your plant arrived in excellent condition. Thank you for your positive feedback!
Happy Gardening!
Roots Plants 🌿
Happy with the size of the tree
Happy with the size of the tree, but the leaves were dying off (all the weeping branches have gone) but new shoots starting to appear from the base, so not exactly an established tree if you have to start again.
24 July 2026
Reply from Roots Plants
Hello, Thank you for taking the time to leave your review. We are sorry to hear that the tree has not established as expected and that the weeping branches have died back.
We have been in contact with you directly regarding this and asked you to carry out a scratch test so that we can assess the tree's condition and advise you further. Unfortunately, we have not yet received a response.
We would still be happy to look into this for you, so please do get back in touch with the requested information and we can assist you further.
Many thanks,
Sophie
Great quality easy delivery would…
Great quality easy delivery would definitely use them again
3 August 2026
Reply from Roots Plants
We're so pleased to hear you received great quality and that your delivery was easy! Thank you for your wonderful feedback. We look forward to assisting you again.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear that your plant arrived healthy and was well-packaged. Thank you for your positive feedback!
Happy Gardening!
Roots Plants 🌿
DX delivery is a nightmare.
DX delivery is a nightmare.
Claimed to have attempted delivery and left a card.
Nope.
Resheduled ..no attempt to deliver .
Mysteriously just changed the tracking to the following day.
Not notified of this.
8 days from dispatch to delivery of a live plant in a heatwave is not acceptable.
Arrived in v v poor condition.
No response from ROOTS
3 August 2026
Reply from Roots Plants
Hello, Thank you for taking the time to leave your review. We are very sorry to hear about the issues you experienced with the delivery of your plant and the condition in which it arrived.
We have contacted you directly regarding this and asked you to provide us with a photograph of the plant so that we can assess its condition and investigate the matter further. Unfortunately, we have not yet received a response from you.
We would still be very happy to look into this for you, so please do get back in touch with the requested photograph and we can assist you further.
Many thanks,
Sophie
All good-apart from paying £20 more for…
All good-apart from paying £20 more for similar tree from local supermarket
3 August 2026
Reply from Roots Plants
We appreciate your feedback and understand your concern regarding the price difference. We always aim to offer competitive value.
Happy Gardening!
Roots Plants 🌿
2 fabulous olive trees
2 fabulous olive trees. Really healthy and just as described. Prompt delivery.
3 August 2026
Reply from Roots Plants
Thank you for your wonderful review! We are so pleased to hear that your olive trees arrived healthy and were just as you expected. We appreciate you highlighting our prompt delivery.
Happy Gardening!
Roots Plants 🌿
Tree had been excessively pruned to fit…
Tree had been excessively pruned to fit the box and few leaves. Photo clearly shows and response to complaint was a stock answer
24 July 2026
Reply from Roots Plants
Hello, Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with the pruning of your tree.
We have been in contact with you regarding this and have advised you about your order and the pruning carried out to the tree. We understand your concerns and appreciate you bringing them to our attention.
We hope the tree settles and begins to put on new growth. If you do not see any improvement, please let us know and we will be happy to look into this further.
Many thanks,
Sophie
Great service from Roots Plants
Great service from Roots Plants. Healthy strong plants delivered in practical containers. I’ve ordered plants more than once and they have thrived. I’m very impressed with the quality of the plants and the practical and efficient service. I will definitely use them again.
23 July 2026
Reply from Roots Plants
Thank you for your wonderful review! We are so pleased to hear that your plants have thrived and that you're impressed with the quality and our efficient service. We appreciate your continued support!
Happy Gardening!
Roots Plants 🌿
Ordered 3 x 7ft Jasmine
Ordered 3 x 7ft Jasmine. Waited a week for arrival, was so worried about them in the current heat but all was ok on arrival. I’m really pleased with the plants,
6 August 2026
Reply from Roots Plants
We are happy to hear that your jasmine plants arrived safely and that you are pleased with them. We understand your concern about the heat.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear your sister-in-law loved her plant! Thank you for your wonderful recommendation.
Happy Gardening!
Roots Plants 🌿
The little lavender tree i brought was…
The little lavender tree i brought was looking very unhealthy when it arrived and is now dead.
20 July 2026
Reply from Roots Plants
Hello, Thank you for taking the time to leave your review. We are sorry to hear that your lavender tree arrived looking unhealthy and has unfortunately since died.
We have been in contact with you directly regarding this and have asked you to carry out a scratch test so that we can assess the plant's condition.
Unfortunately, the variety you originally ordered is currently out of stock, so we have offered you an alternative plant as a replacement.
We hope the alternative plant establishes well, and we apologise for the inconvenience caused.
Many thanks,
Sophie
Great quality
Great quality, healthy plants. Packaged really well and delivered quickly. I’ve ordered a few times and always great service and products.
7 August 2026
Reply from Roots Plants
We're so pleased to hear that you consistently receive great quality, healthy plants, and that they are always packaged well and delivered quickly! It's wonderful to know you've had such great service and products with your multiple orders.
Happy Gardening!
Roots Plants 🌿
The plant was in a very poor condition…
The plant was in a very poor condition which I reported within 10 mins of arrival and sent some pics over via chat and complained about it the lady said repot it and see how it recovers as the weather is really hot and being in the transit system well it’s only been 3 days and it’s not looking any better so will wait and see for a few more days because at the moment it’s not looking any better ! ?
7 August 2026
Reply from Roots Plants
Hello, Thank you for your feedback. We’re sorry to hear that your plant arrived in a poor condition and appreciate you getting in touch with us so promptly.
We have been in contact with you regarding this and asked you to provide photographs of the plant so we could assess its condition. We also provided care and planting advice, taking into account the hot weather and the stress plants can experience during transit, and advised you to let us know if you did not see any improvement.
We’re pleased that we have since been able to offer you a voucher as a gesture of goodwill. We hope the plant continues to recover and appreciate your patience while giving it time to establish.
Many thanks,
Sophie
Lovely plants.
I have received very strong healthy plants from Roots. Well packed and good delivery.
28 July 2026
Reply from Roots Plants
We're so pleased you received strong, healthy plants from us! It's wonderful to hear they were well packed and that delivery was good. Thank you for your kind feedback!
Happy Gardening!
Roots Plants 🌿
The small trees are in excellent condition and well packed
The small trees I have bought from you, have always been in good condition and packed so that they can be taken out without damage on opening the box. The only let down is the delivery which is somewhat haphazard in it's timing. The date below is the order date. however the trees arrived on the 14th having been kept at the delivery depot again, and delivered the day after I had waited in for them. In this heat delays like this do not help, especially when they are delivered late with no warning until the end of the expected day, and have to be put in a south facing porch for safety.
6 August 2026
Reply from Roots Plants
We appreciate you taking the time to share your feedback regarding your recent tree order. We are pleased to hear that the trees arrived in good condition and were well-packed, allowing for easy and damage-free unpacking. We sincerely apologise for the issues you experienced with the delivery timing. We understand how frustrating it must have been to wait in for your delivery only for it to arrive the following day, especially with the added concern of the heat and having to place the trees in a south-facing porch. We are actively reviewing our delivery processes to prevent such delays and ensure more accurate timing and communication in the future. Your comments are invaluable as we work to improve our service.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear you're happy with the quality of our plants and found them to be a good value. Thank you for your review!
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear your lemon trees are great and that you had a wonderful delivery experience with excellent packing! Thank you for your fantastic feedback.
Happy Gardening!
Roots Plants 🌿
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.