Delivery with 14 hours from order. Very impressed. Well packaged . However the Eucalyptus tree had a perfectly healthy stem cut back , although the plant was in good condition as were the other plants... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Outstanding service, tree came very well packed and safe. The aftercare has been outstanding with constant updates and tips for our trees health and longevity. The tree is doing amazingly well, bearin... See more
Company replied
Prompt delivery. 'Kilmarnock' Dwarf Weeping Willow Tree . Been looking for several months for one of this quality and compact size. Planted in pot as planned on patio as a memorial to our late Border... See more
Company replied
Roots fully deserves a 5 star review. I had a helpful chat with them before I made my purchase which was to be an anniversary gift, a flamingo willow arrived promptly and well packaged. My daughter h... See more
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Company details
Written by the company
Alex and Ian, two long-time plant buyers, set up Roots with the aim of bringing gardeners on a trip around some of their favourite nurseries. As much as possible we want a click on Roots to feel like a trip around a nursery. Almost as if you were there with the grower, covered in mud and beaming with pride as they show you their plants, answer all your questions and gives you advice you didn't even know you needed!
Contact info
United Kingdom
- www.rootsplants.co.uk
4.2
Great
35K reviews
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Easy to pick and order the…
Easy to pick and order the plant/flowers etc. I bought a rose and it was delivered quickly and the rose looked really well looked after and packed well in the box. It's growing great and buds are coming through. Definitely recommend
21 July 2026
Reply from Roots Plants
We are so pleased to hear that ordering was easy and your rose arrived quickly, well-looked after, and packed well! It's fantastic to know it's growing great and buds are coming through.
Happy Gardening!
Roots Plants 🌿
Blooming marvelous
My Rose arrived well packaged, in fabulous condition and is already blooming in my garden.
20 July 2026
Reply from Roots Plants
We're so pleased to hear your rose arrived well-packaged, in fabulous condition, and is already blooming beautifully in your garden! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
great plants and customer service
The plants were very good quality and healthy.
They are still doing well even in this heat.
20 July 2026
Reply from Roots Plants
We're so pleased to hear your plants are of very good quality and healthy! It's wonderful they are still doing well, even in this heat. Thank you for your kind feedback!
Happy Gardening!
Roots Plants 🌿
Very pleased with the lemon tree for my…
Very pleased with the lemon tree for my daughter, although slightly worried by the delayed delivery by Evri during the heat.
29 July 2026
Reply from Roots Plants
We're so happy you're pleased with the lemon tree! We understand your concern about the delivery delay and the heat.
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased to hear that you consistently receive healthy trees and appreciate our swift service! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Anniversary Gift
I used ‘Roots’ to buy my wife a Calamondin Tree from our 35th Wedding Anniversary. I found the whole experience easy and trouble free. They have a very comprehensive website with great variety and informative detail on product and product care.
The delivery took a little longer than expected but the tree arrived in great condition and is now enjoying prime position on the patio in a fab new pot. Would happily recommend to anyone based on my experience.
21 July 2026
Reply from Roots Plants
We are so pleased to hear that you found our website comprehensive and your experience easy and trouble-free. It's wonderful that the Calamondin Tree, despite a slight delay, arrived in great condition and is now a lovely addition to your patio. We appreciate your recommendation!
Happy Gardening!
Roots Plants 🌿
Great service plant was well packed and…
Great service plant was well packed and protected arrived on time no complaints will use again
21 July 2026
Reply from Roots Plants
We're so pleased to hear that your plant arrived well-packed and protected, and that our service was great! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Would definitely recommend the…
Would definitely recommend the company, si helpful and trees where in great condition
5 August 2026
Reply from Roots Plants
We're so pleased you found us helpful and that your trees arrived in great condition! Thank you for your wonderful recommendation.
Happy Gardening!
Roots Plants 🌿
Dad loved his jasmine
Dad loved his jasmine, it’s lovely would definitely buy from you again :)
31 July 2026
Reply from Roots Plants
We're so happy to hear your dad loved his jasmine! It's wonderful to know you'd consider buying from us again.
Happy Gardening!
Roots Plants 🌿
Super plant
Super plant, good delivery and communication and fantastic info on care etc provided
17 July 2026
Reply from Roots Plants
We're so pleased you received a super plant with good delivery and communication, and found the care information fantastic! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Impressed on way plant was packaged…
Impressed on way plant was packaged also plant was damp, its thriving in the garden and looking good.
5 August 2026
Reply from Roots Plants
We're so pleased to hear how impressed you were with our plant packaging and that your plant arrived damp and is now thriving beautifully in your garden!
Happy Gardening!
Roots Plants 🌿
Item packaged well and arrived in very…
Item packaged well and arrived in very good condition.
5 August 2026
Reply from Roots Plants
We're so pleased to hear that your item was packaged well and arrived in very good condition! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Delivered infested tree and quibbled…
Delivered infested tree and quibbled over refunding
Awful quality item, abysmal customer service.
5 August 2026
Reply from Roots Plants
Hello, Thank you for sharing your feedback. We’re sorry to hear about your experience and the concerns you had regarding the quality of the tree and our customer service.
We have been in contact with you regarding your order and have provided advice on the appropriate planting care, as well as guidance on the best steps to help look after and support the health of your plant.
We appreciate you bringing this matter to our attention. We hope the advice provided will help you give your plant the best possible care moving forward, and we will continue to use your feedback to improve both the quality of our products and the service we provide.
Many thanks,
Sophie
A progress update
I purchased an Almond Robijn tree from Roots Plants. The tree took a while to establish. I patiently waited and watched the tree grow from strength to strength. Now in its third year, this tree has produced dozens of delicious sweet, crunchy nuts. Despite having had our fifth heat wave in Berkshire, this tree has not been affected, as it took time to establish deep roots. It continues to flourish and now also provides dappled shade for my numerous ferns! Thank you for a beautiful healthy tree, with bountiful produce! 5* service from delivery to receipt. A high quality product and a trusted seller. Thank you ; O )
13 August 2026
Unprompted review
Reply from Roots Plants
We are so pleased to hear about the wonderful success you've had with your Almond Robijn tree! It's truly rewarding to know that your patience has been so richly rewarded with delicious nuts, even through challenging weather conditions. We are especially delighted that it's now providing shade for your ferns. Thank you for sharing your positive experience and for your kind words about our service and product quality.
Happy Gardening!
Roots Plants 🌿
I bought a Salix plants from this…
I bought a Salix plants from this seller and I’m very happy with it\. The plant arrived healthy, well packaged and in good condition\. Great quality and excellent service\. I would definitely recommend them and will happily buy from them again\. 🌿🌱
⭐⭐⭐⭐⭐
21 July 2026
Reply from Roots Plants
Thank you for your wonderful review! We are so pleased to hear that your Salix plant arrived healthy, well-packaged, and in good condition. It's fantastic to know you're happy with the quality and service!
Happy Gardening!
Roots Plants 🌿
Reply from Roots Plants
We're so pleased you received great service, beautiful plants, and quick delivery! Thank you for your wonderful feedback.
Happy Gardening!
Roots Plants 🌿
Excellent service
Excellent service, quality price, delivery and packaging of the clematis. It was delivered when it was supposed to be. We will certainly use Roots again in the future. Brian
28 July 2026
Reply from Roots Plants
We're so pleased to hear you received excellent service and that your clematis arrived on time and was well-packaged. We appreciate your kind words and look forward to serving you again!
Happy Gardening!
Roots Plants 🌿
VERY PROFESSIONAL.
EXCELLENT IN EVERY WAY. THE VINE VERY HEALTHY AND PRUNED CORRECTLY. PACKING WAS VERY PROTECTIVE FOR THIS WELL WATERED PLANT. NO COMPLAINTS WHATSOEVER.
4 August 2026
Reply from Roots Plants
We are absolutely delighted to hear that your vine arrived in excellent condition, healthy and correctly pruned. It's wonderful to know that our protective packing and watering ensured its well-being.
Happy Gardening!
Roots Plants 🌿
The fig tree was beautifully packaged…
The fig tree was beautifully packaged to protect it in transit. When unpacked, we discovered a very healthy and well grown fig tree with a very good shape to grow on. This was a present for a friend so we were very happy to be able to give them this particular tree.
20 July 2026
Reply from Roots Plants
Thank you for your wonderful review! We are so pleased to hear that the fig tree arrived beautifully packaged and was healthy and well-shaped, making it a perfect gift.
Happy Gardening!
Roots Plants 🌿
Very helpful giving sound advice.
Very helpful giving sound advice as I’ve only got a small balcony. Everything is thriving !!
31 March 2026
Reply from Roots Plants
We're so happy to hear our advice helped your balcony garden thrive! We appreciate you sharing your success with us.
Happy Gardening!
Roots Plants 🌿
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