First class company . fitted windows last year in my 19 30s semi detached house highly trained friendly fitters did a brilliant job even though older homes can be more tricky t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic product ( front composite door) and a brilliant range of products at a reasonable cost. Everybody from the admin team, fitters and all others involved made the process of having a new door... See more
Had a triple glazed widow fitted, made a great job of it and cleaned up afterwards. The overall service provided by Roofriendly was spot on very professional and kept me informed throughout the proces... See more
Company replied
Punctuality of sales and surveyor. Work completed in a very neat and tidy manner. Outstanding quality of products used. 10 windows installed over 48hrs. This is our second big project with this c... See more
Company details
Written by the company
Roofriendly are one of Lincolnshire's oldest suppliers of double glazing and home improvement products across Lincolnshire. We're family run & during the last 22 years, our highly skilled team have completed over 15,000 installations of windows, doors and conservatory's across Lincolnshire and Nottinghamshire.
Contact info
Unit 1 Witham Point Wavell Drive, LN3 4PL, Lincoln, United Kingdom
- 01522 522200
- info@roofriendly.co.uk
- www.roofriendly.co.uk
4.7
Excellent
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
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Had a visit from Lisa
Had a visit from Lisa, sales manager, yesterday. Quoted for 9 new windows. No pressure, no hard sell, just the facts and demonstration of product. Very friendly engagement and we were astounded at the booking to fit in just 3 weeks.
12 May 2026
Unprompted review
Reply from Roofriendly
Hi Gary,
Thank you so much for the fantastic review. We are pleased to hear that you had such a positive experience with Lisa. We pride ourselves on a no-pressure, factual approach, so it’s wonderful to know her demonstration hit the mark. It’s also great that our 3-week turnaround time worked well for you. We hope you are absolutely loving your 9 new windows now that they are fitted. Thank you for choosing us.
Kind Regards
Helen
Roofriendly Team
Excellent service from Rob Moore
Excellent service from Rob Moore. Very informative & helpful in guiding us in making our choices.
J.P Thomas
7 May 2026
Unprompted review
Reply from Roofriendly
Hi John,
Thank you for sharing your experience. We are pleased to hear that Rob was able to provide the informative and helpful guidance we strive for at Roofriendly. We appreciate your business and look forward to the installation of your new windows and doors.
Kind Regards
Helen
Roofriendly Team
Trustworthy, competent and professional
Fantastic experience from the first sales visit ( not too pushy) , organising installation and having Luke and Chris here for 2 days to put 9 windows in. Exceeded our expectations.
30 April 2026
Unprompted review
Reply from Roofriendly
Hi Anna,
Thank you so much for the lovely review. We’re pleased to hear we exceeded your expectations. We take great pride in our 'no-pressure' approach to sales, so it’s wonderful to know you felt comfortable from the very first visit. Luke and Chris will be delighted to hear your feedback on their hard work over those two days, 9 windows is a big job, and they always strive for a seamless finish. Enjoy your new windows.
Kind Regards
Helen
Roofriendly Team
Great surveyor
Just had surveyor ( Grahame) round to double check measurements for impending window/door/facia & guttering replacement.
Grahame was very polite and courteous, arrived a little late after calling ahead to let us know, which wasn’t an issue. All process thoroughly checked ( and recorded).
Looking forward to seeing the final results.
17 April 2026
Unprompted review
Reply from Roofriendly
Thank you so much for the review. We’re pleased to hear Graeme’s visit was a positive one. We always aim for punctuality, but we’re pleased he kept you updated with a call, communication is key. It’s great to know you felt the survey process was thorough and professional. We look forward to completing your installations.
Kind Regards
Helen
Roofriendly Team
Just had my third lot of windows
Just had my third lot of windows installed by Roofriendly and really pleased!
The whole team are fabulous and the service and products are excellent.
Thank you especially to the fitters Colin (last two times) and Ashley this time for such care and attention to detail.
24 March 2026
Unprompted review
Reply from Roofriendly
Hi Lorraine,
Thank you so much for coming back to us for the third time. There is no greater compliment than a returning customer. We are pleased to hear that you’re happy with your new windows. I will be sure to share your special thanks with Colin and Ashley, they both take great pride in that 'care and attention to detail' you mentioned. Enjoy your new view.
Kind Regards
Helen
Roofriendly Team
Professional people doing a professional job
Whilst I wasn't happy with our old conservatory roof, it wasn't actually causing me a problem; for example, it wasn't leaking. But it wasn't in great shape. So when I got a knock on our door and a guy was there offering me a leaflet on conservatories from a company called Roofriendly, I decided to listen. He was personable, professional and not 'salesy' in any way. Long story short - we spent £8K on a new roof. The people we were in contact with from Roofriendly during the process from start to finish were professional and we're very happy with the outcome. Rob who came to measure up was easy to deal with and easy to chat to. Graham the surveyor was a very pleasant chap as well as being helpful and informative. Luke and Chris who installed the new roof over a day and a half, were friendly, punctual, worked hard and (admittedly, to my layman's eye), have done a good job. Our conservatory looks and (strangely) 'feels' better, more solid. I'm very happy to recommend this company.
9 March 2026
Unprompted review
Reply from Roofriendly
What a wonderful review to receive. Thank you so much for taking the time to recognise the whole team from Rob and Graeme to our fitting teams, Luke and Chris. We are so pleased that you are happy with your new Conservatory Roof. As a family run company your recommendation means the world to us.
A real asset to the company…
Just had a meeting for a quote for new windows with a lovely young man called Erik. He was polite, well mannered and courteous. He was very knowledgeable and very professional. An asset to the company.
I am very much looking forward to having my triple glazed windows fitted soon.
12 March 2026
Unprompted review
Reply from Roofriendly
Thank you so much for the feedback. We’re pleased to hear you had such a positive experience with Erik. We pride ourselves on offering a relaxed, non-pushy service, so it’s great to know he was attentive to your needs. We can't wait to see the final results once your new windows are installed.
Everything was great
Everything was great. From placing the order through to install. This is the second time we have used them and would recommend them.
10 March 2026
Unprompted review
Reply from Roofriendly
Thank you so much for the 5-star review We’re pleased to hear that you’ve had such a positive experience with the whole team.
Just amazing from beginning to end
Just amazing from beginning to end, the quality of the work, the quality of the materials but most of all how respectful and tidy the team were when working in my home. It’s hard to have people working in your own space and we have dogs too but they were brilliant we felt comfortable with team and they made sure the dogs where made a fuss of too. They took great care when coming and going.
Thank you to the team even the admin staff were lovely.
9 February 2026
Unprompted review
Reply from Roofriendly
Thank you so much for such a lovely review. We know that your home is your sanctuary, and having a team move in to work on it can be a bit disruptive, especially when there are furry family members to consider.
We are so glad to hear that you felt comfortable with our team and that the "dog department" felt sufficiently included in the process. We truly pride ourselves on being respectful and keeping things tidy, so it’s wonderful to know that our efforts didn't go unnoticed.
I’ll be sure to pass your kind words along to the installers and our admin team. They’ll be delighted to hear they made your experience "amazing from beginning to end."
Thank you for trusting us with your home (and your pups)!
Kind Regards
Helen
Roofriendly Team
Had full house makeover - Well pleased.
Had full house makeover, windows and door. Great job. Well pleased. So no hesitation when it came time to replace the conservatory. Lisa just as knowledgeable and helpful. Lots of ideas discussed. No pressure and worked with us to meet our needs. Would highly recommend.
18 February 2026
Unprompted review
Rob was very friendly and informative
Rob was very friendly and informative, coming up with good alternative ideas and solutions for our problems.
Gave us on the spot figures to work from and no pressure to complete any deal.
13 February 2026
Unprompted review
Would highly recommend
A great quote. Lisa was very knowledgable and had a clear and in depth appreciation of products and options. Would highly recommend 👍👍👍
13 February 2026
Unprompted review
Erik visited the property and explained…
Erik visited the property and explained all options open to us in a clear way. He was very knowledgeable about the different products available and gave advice in respect of our best options.
Erik was friendly, approachable, knowledgeable, reliable (called/texted/arrived when he said he would) and not a 'pushy' salesperson.
6 February 2026
Unprompted review
Reply from Roofriendly
Thank you so much for this detailed feedback. We are pleased to hear that Erik made such a positive impression. We pride ourselves on a 'no-pressure' approach so it’s wonderful to know his knowledgeable and friendly style helped you feel confident in your choices. We’ll be sure to pass your kind words on to him.
Warmest Regards
Helen
Roofriendly Team
Excellent Windows and Great Front and…
Excellent Windows and Great Front and Back doors, they look amazing , Triple glazed so much warmer had to turn down the heating . Brilliant service.
Paul H sleaford
11 February 2026
Unprompted review
Reply from Roofriendly
Thank you, Paul We are pleased to hear that your new windows and doors have made such a noticeable difference. Hearing that you’ve already had to turn down the heating is the best feedback we could ask for. That’s the power of triple glazing! We’re so glad you’re happy with the look and the service. Thank you for choosing us.
Best Regards
Helen
Roofriendly Team
We thought the presentation was very…
We thought the presentation was very good helpful and explained very well to us regarding the double and the triple glazing by Lise Burges and being good for time for the appointment as well
10 February 2026
Unprompted review
Reply from Roofriendly
Thank you so much for the feedback. We are delighted to hear that Lisa provided a helpful and clear presentation for you. We take great pride in making sure our customers understand the benefits of both double and triple glazing so they can make the best choice for their home. I will be sure to share your kind words with Lisa, she will be pleased to know she made such a positive impression.
Kind Regards
Helen
Roofriendly Team
Excellent company
Excellent company, reliable and competitive prices. They keep you informed all the way through the process from choosing to booking, paying a deposit and fitting. All done at a convenience to suit. The fitter we had (second time now) is very reliable and efficient, so clean and tidy. Cannot complain about anything and would definitely recommend, this is our second window, so pleased with the outcome.
10 February 2026
Unprompted review
Reply from Roofriendly
We really appreciate the 5 star review. At Roofriendly, we strive to make the journey from deposit to fitting as seamless and transparent as possible, so it’s wonderful to hear that you felt well informed throughout. Thank you for the recommendation and for being a loyal customer.
Kind Regards
Helen
The Roofriendly Team
Excellent service from the team at…
Excellent service from the team at Roofriendly. Thank you so much for our new windows. It was such a pleasure dealing with a dedicated company. I can fully recommend them.
10 February 2026
Unprompted review
Reply from Roofriendly
Thank you so much for the kind words. We are pleased to hear you’re happy with your new windows. Our team takes great pride in being dedicated to our customers and knowing we hit the mark for you means a lot to us.
Erik
Erik came to my home to help me decide on the window design and overall options, and I couldn’t be happier with the experience. He was friendly, knowledgeable, and very patient, taking the time to explain the different styles, materials, and features in a clear and easy-to-understand way. He really listened to what I wanted and offered helpful suggestions without being pushy at all. The whole visit felt relaxed and professional, and I came away feeling confident about my choices. I’d happily recommend Erik to anyone looking for honest advice and great customer service.
6 February 2026
Unprompted review
Reply from Roofriendly
Thank you so much for the wonderful feedback. We are pleased to hear that you had such a positive experience with Erik, our representative.
At Roofriendly, we believe that choosing new windows should be an exciting process, not a high pressure one. Erik is a valued member of our team precisely because of his patience and his ability to make technical details easy to understand. I will be sure to share your kind words with him, it will truly make his day to know he helped you feel confident and relaxed about your choices.
Thank you for the recommendation.
Warm Regards
Helen
The Roofriendly Team
Friendly and patient from sale to…
Friendly and patient from sale to survey has been excellent. I had the opportunity to make sure I made the right decision on the design of my new front door.
5 February 2026
Unprompted review
Reply from Roofriendly
We really appreciate you taking the time to leave this review. At Roofriendly, we strive to make the process from sale to survey as seamless and stress free as possible. It’s wonderful to hear that you felt supported throughout the design phase and didn't feel rushed in your decision making. Thank you for trusting us with your home improvement.
Warmest Regards
Helen
Roofriendly Team
New door fitted by Ashley
The fitter who came to fit the new front door was a very friendly amiable kind a chap and arrived on time, we are more than pleased with the job he did, the door looks very smart so thank you to Ashley for good job.
4 February 2026
Unprompted review
Reply from Roofriendly
Thank you so much for the kind words. We’re pleased to hear you’re happy with your new front door. Ashley is indeed a fantastic member of our team and we’ll be sure to pass your praise along to him. He’ll be delighted to know his punctuality and friendly approach made such a positive impression. Thank you for choosing us.
Kind Regards
Helen
Roofriendly Team
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