ROLEX Reviews 305

I always knew that Rolex doesn't reign supreme, however, it was a watch that intrigued me. Considering the price 1 pays for a watch, the 1 time 5 year warranty comes off as a sick joke. Believe me, Rolex is the only 1 laughing. I took in my watch due to a 2 minute lag & a crunchy/raspy (?) feel to it when I would wind it. I was told that do to covid & high waiting list it would be 3 months wait. I agreed. 3 months later, I received my watch back. Though not with a 2 minute lag but still a lag & the same crunchy/raspy feel. To put the frosting on the crap cake. I had to pay $300 out of pocket for a full polish that for some reason the "warranty" does not cover. When I picked up my watch I was asked: "Would you like to see other Rolex watches for a future addition?" I replied: "This was my 1st & last." What once was a dream, is now a disappointing regret. Where did Rolex go so wrong?

2 Months to change the battery in Bangkok! Are you kidding me? Went to 3 stores, same story, just with a more outlandish excuse in each one. One store clerk clarified that the reason for the long wait was that they also had to pressure test the watch... Next level incompetency...

Very probably THE best customer service experience I have ever had! Marek was absolutely outstanding showing genuine interest and exceptional care. Eduardo took the time to make enthusiastic small talk while the bracelet was adjusted. Genuinely lovely people. True brand ambassadors. Will be back!

I am very pleased with this product. The design is well=thought out and the functionality works as promised.

I have spent the last forty years collecting antique clocks but recently sports watches particularly the Rolex Deepsea dweller James Cameron has become a “must have”for me. To that end I visited Keans jewelers in Cork city where I met David O’Connor to start the process of getting this fantastic watch. I must say that the experience was first class and David could not have been more helpful.I realize that there is a waiting period for these pieces but David could not have been more helpful in explaining the situation frankly and honestly which is all one can ask for. It’s not easy to tell a customer you can’t sell them a piece immediately on the spot especially in the present retail market where the customer believes that money can get you instant gratification. Thank you again keans.

I bought my first Rolex watch in 2019 from Nicole in One Hyde Park. Since then I always visit the store when I am in the area. I had great experience in this particularly store. The shop looks amazing and people working there are friendly professional and smart. I was looking for a specific watch for my family for a long time. Nicole showed me all different combinations and update with me time to time. I got my dream watch after 5 months. It really put the smile on my face. Thank you!

Knightbridge London - Rolex
Thanks to Kamran for sourcing my Rolex watch. Fantastic experience with the handover and cannot thank Kamran enough - very professional and great service. Look forward to coming back soon. 5*

My first top-end watch, and very satisfied with it! Excellent quality, very-very durable and beautiful, I always get looks and compliments!
Bought it at Hungary, Budapest

Rolex generally do not float my boat, however I recently purchased my first (and last). This was a vintage oyster date adjust, nothing special, it’s just elegant and working from 1940. I decided to send it off to get checked over and serviced. After a few weeks I had a call from gold smiths, my watch was back and ready for collection. They then advised that my watch was too old for rolex to service. I find this hard to believe, even if this were the case why didn’t they tell me this prior and wasting my money? Being a “premium brand” You would think that they would continue to service watches no matter their age! No other rolex will enter my collection.

On Sunday my husband and I went to Rolex boutique in knightsbridge to ask for availability of a particular watch. A lady served us but she was really unwelcoming and cold. I showed her the photo and she said we don’t have it; I suggested to keep my details and she accepted reluctantly. I really felt uncomfortable and had bad feeling the way she treated us. I emailed my complaint to all the email addresses I found in the internet but no one bothered to reply.I expected a better customer service from a highly prestigious company!

I recently visted the Rolex store in Harrods and i must say that i had a great experience. I have been looking for a specific sports watch for over 18 months and been on numerous waiting lists. I walked into the store and was greeted by Ali. It can always be a daunting experience however Ali was very welcoming and we had a great chat about watches, personal life and what i was looking for. I am still waiting for the Rolex is really want but definately helps when the authorised dealers get to know you and you get to know them.

I am surprised Rolex has received such a low average star rating on Trustpilot. I purchased my Oyster Perpetual whist living and working in the Middle East 44 years ago and it has not been off my wrist during the entire period since. It has withstood, I am embarrassed to admit, total misuse and only once has it had a Rolex service during its entire lifetime - the service only became necessary due to the glass face having become scratched over the years and difficult to read.
The watch has had to endure; Scuba diving, desert sand-storms, water skiing, swimming pools, a high speed car write-off, two separate hijackings, rough handling on construction sites and a multitude of other unbefitting happenstances.
In my opinion, Rolex are a most superb piece of precision engineering and richly deserve their accolades and prestige. I am now 78 years old and still wearing my trusty old Rolex!

Trying to buy a new rolex is like trying to punch fog if it’s not the authorised dealers trying to rip you off with their pathetic attempts to get you to buy jewellery you don’t need just in order to get on the waiting list then it’s the other smaller jewellery watch shops putting upwards of 1500 on a 5200 watch come on rolex rain these charlatans in 😡👎

Watches are OK, good.

I bought my Datejust in my mid-twenties with money I'd spent years slowly saving. I've since worn it daily and lived in many different countries with it. In 2012-2013, I travelled round the world and wore it in deserts, jungles, beaches, oceans and mountains. The maximum temperature was 49 C (120 F) in Central Australia and lowest around -28 C in Poland. After all that time, it still keeps perfect time (I've never had it serviced) and the crystal has no scratches. The only sign of age is the metal Oyster strap, which has stretched a little and is quite scratched. I've always treated the watch like a tool and swim in it four times a week. It's the watch I'll probably wear until I die, but if anything happened to it I'd buy a classic Explorer.

Rolex is not for divers.
2 broken seals, yet not accountability.

Let me start by saying I absolutely adore, my black sub date 40 mm!

I’m an ordinary guy, who stopped wearing a watch at the age of 15, because I started dreaming, of a “time piece”, as I call quality automatic life time watches.

I did NOT fall for Rolex, due to being a “I made it in life” brand! If you bother studying the watch world, it quickly becomes apparent, that many watch collectors find Rolex “common”, it’s one of the lowest ranking luxury intro level watches, with only TAG and OMEGA being cheaper. For many it’s brands like AP or Patek Philippe starts the “I really made it in life”.

I knew that I would be a one watch man, and spent the next 25 years, investigating, studding, reading about, looking at, trying on and comparing “time pieces” and it became very clear, that the classic submariner, was the only watch, that for filled the criteria, classic, timeless, simple, sporty yet elegant, sturdy, historic and beautiful.

By the time I had established which “time piece” I wanted, it became only too apparent, that it was an uphill struggle, even in a city like London, it was impossible to find.

Over time it only got harder, the AD’s all over the world, started “blackmailing” me. As many others report, I was asked to buy unwanted jewellery or unpopular bi gold Rolex watches, to be even considered, as a possible future sub owner, yet without any guarantee, which is shocking and boarder line illegal and something I refused to be bullied into.

As others reviews also report, MANY of the AD’s around the world, are a disgrace.

No wonder other brands like AP chose to stop using corrupt AD’s and taking the sales into their own hands, Rolex should consider to do the same, to insure quality customer experience and avoid their AD’s feeding the grey and black market directly.

The surprise of my life came, when my partner, had luck on his side and only weeks before my 40th birthday, found a small, honest and helpful AD in La Rochelle France, who sold him my dream watch, brand new, at list price without snobby attitude or illegal demands, thank you “Alain”, nice to see honesty still exists!

Unfortunately the Rolex created production/demand “shortfall”, is not just a downside, to those unsuccessfully wishing to buy a Rolex, but also endangers us as owners.

Unfortunately being the owner of a Rolex watch, also means one is targeted by criminals, not just in the streets but even by professional gangs, studying guests at upmarket hotels, restaurants, bars and clubs, all around the world, due to the insane grey and black market demand and sky high prices, the watches achieve, no questions asked, Rolex actually adds unnecessary endangerment to the life and health of their clients, which really isn’t ok.

I have a friend, who was rubbed after leaving a high profiled cocktail bar, in a very violently way, even without doing any attempt, to fight back, so that is another thing, you have to be aware of, when thinking of buying and wearing a Rolex.

Another friend is likewise dreaming, of owning the sub, willing to run the above risks, yet like many other reviewers report, also the AD’s in Copenhagen, snob none celebrity potential clients, try to blackmail, them into buying piles of unsellable watches or unwanted jewellery, only for the AD then to consider, maybe to let you join a never ending waiting list with absolutely no guarantee of ever owning the wanted watch.

It’s not just Rolex who select and discriminate amongst their clients, HERMÈS does it too with bags like the birkin or the Kelly, you having the money doesn’t mean you get to buy what you want, you might be offered a less attractive product or simply none at all.

Rolex clearly do not care, neither about the many potential clients ready to buy, nor the safety of current Rolex owners, on their way trying, to achieve iconic luxury recognition like AP or Patek Philippe.

I hope one day, anybody who can afford the brand will be able to buy into it, achieve the joy ad happiness I explore every day and at the same time, stop putting the owners into danger.

I love my sub, its beauty and craftsmanship, fills me with joy every single day, I’m grateful to have been gifted it, I’m proud my long time dream has come true, but at times the need to plan when and where i wear my “time piece”, sprinkles a Grey shadow over the joy.

Great watches, shame about their Authorised Dealers.

Love to buy two Rolex watches for me and my wife. Unfortunately, their ADs needs a complete overhaul. Nothing but a bunch of elitists only willing to serve existing customers who've spent ~£50k+ on existing watches/jewellery.

Absolute scam.

So much for the Rolex buying experience.

If you want to dress to impress, a Rolex is a perfect addition to your clothes. It will turn heads and give your style that extra kick it needs.